Deb Peluso is the founder and co-owner of The Change Collaborative LLC, a change enablement and organizational design consulting firm based in Columbus, Ohio. She is the Innovative Leadership Institute’s change management practice lead. Her company collaborates with Metcalf & Associates and clients in for profit companies, military, government, and non-profit organizations to improve organizational performance and execute large scale change.
She began her career studying how experts size up their environments and make quick decisions in complex, time pressured situations in fields as diverse as healthcare, government compliance, consumer products development, international peacekeeping, urban combat, and software development. Her work focused on eliciting tacit knowledge and finding the best ways to enable the transfer of knowledge and expertise to others – through the design of jobs, knowledge management systems, user interfaces, and training programs. In this role, she applied research findings to improving the performance of both individuals and teams in these settings. She has also held positions as an organization development consultant at The Ohio State University Wexner Medical Center, Sky Financial Group, Nationwide Insurance, and Honda of America Manufacturing, where she focused on individual, team, and enterprise-wide change initiatives.
Deb is a published author in organization development, human resources, human factors, and related literatures. She has also presented at a wide variety of conferences and professional meetings on topics including knowledge management, leadership, decision making skills in high pressure situations, situation awareness and sensemaking, and organization design.
Consultant Areas of Expertise:
- Strategic planning and strategy execution
- Organization, unit, and work design, restructuring, and alignment
- Participative change enablement that empowers those within the system to co-create their future
- Coaching change leaders on their role in leading change
- Helping organizations put the PROSCI methodology into practice
- Harvesting the wisdom of individuals and teams for knowledge management, leadership development, succession planning, training, and mentoring applications and programs
- Professional meeting facilitation in service of creating more collaborative organizations
MANUFACTURING: Deb supported an Austrian company as it planned and executed a three day leadership conference involving its top 50 managers from across the globe. She served as the chief facilitator for the entire event, coached the assistant facilitators, and directed the whole group in plenary sessions throughout the conference. As a follow up several months later, she reconvened a subset of the top 50 leaders to check in on progress made since the conference. She also helped the international management team decide on core principles of operation, decision rights, and operating agreements for working together across different country cultures to achieve the company’s goals.
HEALTHCARE: Deb worked with an internal team of sales, project management, communications and HR professionals to continue standing up a new national sales organization for a large medical and pharmaceuticals distributor. The work involved designing and facilitating the team through the implementation of clear sales roles that would work together across a complex, matrixed structure.
PHARMACEUTICALS: Deb served as the facilitator for a series of leadership workshops designed to build a more cohesive international management team with operations in the U.S., Germany and Switzerland.
EDUCATION: Deb and her team conducted a current state assessment of a seminary’s operations and
proposed a radical reorganization of staff positions to better align to the seminary’s new strategic plan. The team coached the executive cabinet and leadership team on how to implement the new organization design.
ENERGY: Deb served as a continuous improvement coach and advisor to five teams that were formed as part of a larger initiative to transform customer operations (field service, call center, revenue recovery and collections, and operations center functions). We coached the project team leaders on creating and setting strong agendas, meeting management, and project planning. We devised and taught each team the DMAIC method for studying and improving processes to make them more efficient and effective.
HOSPITALITY: Deb and her team worked with a division of the world’s largest hospitality management company to redesign its HR function to better position the group for the company’s expected future growth. The project included coaching senior HR executives on how to lead transformative change, helping identify and manage the different workstreams for the redesign, and facilitating strategic, operational, and day to day design workshops. In addition, the team provided custom organization design tools, templates, and methodology to help the client make good design decisions throughout the project.
INFORMATION TECHNOLOGY: External environmental pressures such as changing government requirements, reduced state funding, and the maturation of the IT industry was forcing this organization to adapt and think creatively about how to deliver its services in the most efficient way possible in the future. This project was oriented towards building a guiding coalition, a team based on trust and respect for one another, to conceive of and execute business transformation and organization design to ensure the vitality of the organization in the future. We helped the managing council create and implement new operating principles to guide its operations with its members and affiliates.
Selected Education, Training and Certifications:
- Master of Organization Development, Bowling Green State University
- Bachelor of Arts, Psychology, University of Dayton
- Prosci Change Management Certification
- Organization Design Forum, Design for Agility Course Completion
- Hogan Personality Inventory, Feedback Certification
- Development Dimensions International, 360 Feedback Certification