DEALING WITH PEOPLE YOU CAN’T STAND, HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST: The Lens of Understanding Why Do People Act the Way They Do

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The following blog is provided by Dr. Rick Brinkman. It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled How to Bring Out the Best In People at Their Worst that aired on April 28th, 2020.

 

Conflict can take many forms. It can be in your face, or passive aggressive behind the back. It can be caused by a specific context like meetings where typically assertive people talk too much while others drop out. The first step to successfully exiting a conflict or even better preventing it in the first place, is to understand why people act the way they do. In order to do that I would like to introduce you to the Lens of Understanding, from our book, “Dealing with People You Can’t Stand, How to Bring Out the Best in People at Their Worst.”

When you understand why people act the way they do, then you will be empowered to transform and prevent conflict behaviors. Let’s examine behavior through the Lens of Understanding. We have a green Cooperation Zone and people have 4 intents operating within them: the intent to Get Things Done, to Get Things Right, to Get Along with People, and to Get Appreciated by people. Behaviorally speaking if a person is in a Get it Done mode they will be focused on the task at hand and become more assertive to make things happen. If things are not getting done and perceive others as wasting time, then they have a tendency to go into the yellow Caution Zone and will become more controlling because if they can take over they can make things happen. Sometimes the fact that they take charge and move things forward is not a problem but a solution. That really depends on how it is done. People can also go into what we call the red Danger Zone and their behavior is more destructive and can easily become a Tank. A Tank declares martial law and runs right over you. Life is really simple to them. You are part of the solution or you are eliminated. They may rip you apart personally, but the irony is, “it’s nothing personal”. You just happen to be in the way of an end result and so must be eliminated.

However, control has other expressions. When people have suppressed anger or resentment, Sniping is often the result. At a meeting their attack is hidden in put down humor, snide remarks and sarcasm. This can be to your face or also behind your back. Sabotage and malicious gossip are also versions of this behavior. A third controlling behavior is Know-it-All. They control through knowledge because they really know a lot, but they are closed minded to everyone else’s possible contribution. In a meeting they can take the group down endless irrelevant tangents.

If we shift gears to the intent to Get it Right, we find people still focused on the task but less assertive because they must slow things down to make sure all the details are covered.   If the people around them are not paying attention to accuracy, then they can move into the yellow zone and become more perfectionist. The positive of that is all the details are covered but if they go too far into the red danger zone, they can get to a point where no one including themself can meet their high standard and then begin to feel helpless or hopeless. When people feel helpless, Whining is the result. When people feel hopeless, Negativity results. What they both have in common is they speak in generalizations that “everything is wrong, nothing is right, and it’s always that way.” It is these generalized problems that drive everyone around them crazy, because the first step to problem solving is specifics. You can’t solve a generalization.

Other people in the face of that unattainable perfection just get frustrated and give up. That’s when you hear, “Fine, do it your way. Don’t come crying to me when it doesn’t work out.” From that point they become the Nothing person and give up.

You also get Nothing behavior from a different area of the Lens. Out of the intent to Get Along with people you get people who are friendly and helpful. Here the yellow zone is all about get approval from others. And since if you don’t have something nice to say, then don’t say it at all, Nothing behavior is a common result. Agreeable Yes behavior also stems from this motivation. Out of the desire to please and get approval, people don’t consider their own needs but just say yes to whatever anyone else wants. Maybe behavior can also originate from this zone. We have all told a salesperson, “I’ll think about it.” Were you really planning on thinking about it? No, it was approval-oriented behavior. Passive aggressive behavior also originates out of this zone. They are nice to your face but become a Sniper behind the back.

Shifting mental gears to the intent to Get Appreciated by people, we find the focus is still on people but behavior tends to be more assertive because what goes hand in hand with appreciation is a desire to contribute to others. But if they are not getting the appreciation they feel they deserve, their behavior gets more attention seeking. The red zone version can be a temper tantrum or what we call the Grenade. It is different than a Tank attack in that the Tank is focused on a specific person and you know what the issue is. When a Grenade blows up they do so in 360 degrees, indiscriminately and everyone gets hit. You are more likely to hear things like, “It’s the government’s fault! That’s the problem with the world today.” and other statements that make no sense given the present circumstances. A Tank is demanding action. A Grenade is demanding attention.

What you also get out of a need for attention is another kind of Sniper; friendly fire. These are people who like you and use put down humor or teasing as a way of showing their affection. There is no ill intent, but it can still have painful consequences.

Last but not least another behavior with an extreme need for attention is Think-They-Know-it-All behavior. Here you have someone acting like they know what they are talking about, but they don’t. You get one-upmanship in this category. If you had a great vacation, they had a better one. If you were sick, they were sicker. If you had a big inauguration, they had a bigger inauguration.

Tank, Sniper, Know-it-all, Think-They-Know-it-All, Grenade, Yes person, Maybe person, Nothing person, No person, and Whiner are the top ten-problem behaviors people face. But the good news is communication is like a phone number and there is a “right number” behaviorally that you can dial that can pull people out of their stress response and back into the normal zone of behavior.

Detailed strategies for all the behaviors are beyond the scope of this article but are certainly available in the book, “Dealing With People You Can’t Stand”, published by McGraw-Hill.

Download a free Lens of Understanding and see a live presentation of the Lens of Understanding in Dr. Brinkman’s trademark Educating through Entertainment style here.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Dr. Rick Brinkman is best known for his Conscious Communication® expertise conveyed to millions of people via keynotes and trainings in his trademark Educating through Entertainment style. He has performed over 4000 programs in 18 countries.He is the coauthor of six McGraw Hill books including the 2,000,000 copy international bestseller: Dealing With People You Can’t Stand: How to Bring Out the Best in People at Their Worst. Which has been translated into 25 languages. His latest book is: Dealing with Meetings You Can’t Stand, Meet Less and Do More.  His clients have included: the Astronauts at NASA, LucasFilm, Sony Pictures, the FBI, Defense Department, Lockheed Martin, Adobe and many more. He has been featured as a communication expert on CNN, the Wall St. Journal, the New York Times, and O Magazine.

Photo by Kaboompics .com

What Is Imposter Syndrome and How May It Be Affecting Your Leadership?

To start or to continue receiving the weekly blogs via email, please sign-up using this link: subscribe to Innovative Leadership Institute weekly blog.

This guest blog is provided by Kayla Montgomery. It is a companion to the interview with Greg Moran on Innovating Leadership, Co-creating Our Future, Bridging Millennial and Traditional Leadership, which aired on 4/7/20.

 

You’ve made it as a leader. A leader that most say is very successful. Yet, you still find your hands getting clammy every time you have to get up and talk about ideas or projects you have in the works even though your team knows they won’t fall short of a success.

If you feel this way, you may be experiencing the imposter syndrome. Turns out, even the highest of achievers, like Serena Williams and Tom Hanks, deal with the same extreme case of self-doubt.

The syndrome is reported to have, and continue, to affect 70 percent of millennials. This extreme self-doubt stops you from chasing after your goals and let you feel proud of those you’ve already nailed. But guess what? You aren’t crazy! You’re worthy of the achievements you have earned. You are worthy of your place no matter what stage of life, or your career, you are in.

Whether you’re slightly affected by the imposter syndrome or not, there are five different types you may just fall under. Learn about the types, how they may be affecting your finances, and what you’re able to do to counteract each thought process.

Five Different Types of Imposter Syndrome:

  1. The Perfectionist

As a perfectionist, you feel like you’re unstoppable. You think no matter what you have on your to-do list, or calendar, you will be able to fit everything in and master each activity no matter how tired you may get. Even though you think every week you’ll be able to master all trades, you’re constantly letting yourself down. Each week you look back at everything you weren’t able to complete, even though you thought you easily could.

To push past your perfectionist imposter tendencies, break your goals down into smaller micro-goals. Instead of wanting to save thousands of dollars this year for a house down payment, break down a small monthly value goal that will easily lead you up to your goal.

  1. The Super(wo)man

You may find yourself spending the majority of your time in the office or working countless jobs. When your friends and family ask if you’re able to make an event, you find yourself constantly turning them down because you have to “work.” No matter what, you grade your work on how much time you put into each rather than the output of each project you complete.

To hold back from working countless hours night after night, try different work methods like deep work and task batching. Invest in various apps that are able to block notifications during certain working hours, and value sound canceling earbuds that will allow a distraction free zone. Create boundaries in the workplace to ensure you don’t stay too long to wrap up a project in an unrealistic time frame.

  1. The Natural Genius

Luckily, you’re really smart. The downside is that you don’t like to get out of your comfort zone. You may avoid taking on new projects since they will take you a little more time and focus to get the job done right. This can prevent you from reaching the next step in your career or be there when your coworkers may need help on certain projects to deliver in time.

Even though you’re really good at what you do and are happy with that, get out of your comfort zone. Whether that be going to a new workout class on the weekend or asking to join meetings across different departments at your company, push yourself out of your bubble.

  1. The Soloist

As the soloist, you find yourself doing everything yourself. You insist on walking up and down every aisle at the grocery store to find that specific rice blend you like rather than asking the countless associates that walk right past you. You find yourself doing the same thing at work. You’d rather finish a project on your own in double the time it normally would just so you don’t have to ask your coworkers for a rundown.

Asking portrays your confidence in owning up to not knowing everything. Constantly tell yourself this when questions start to arise at your job. Even take baby steps by asking store associates to point you in the direction of a specific item that you know you’d be able to find on your own.

  1. The Expert

You’re the jack of all trades. You’re good at everything that’s put on your plate, but you may not be good at strutting your stuff when asked. During meetings you may feel like you blacked out when having to stand up and talk in front of everyone, or consistently feel like the information you have doesn’t amount to anything. Your coworkers look up to you, but you still feel like a fraud when they pay attention to you.

To act like the expert you are, exercise your communication skills and remind yourself you have earned your spot in whatever meeting or opportunity you were presented with. To be confident, you have to act confident.

This common syndrome may deter you from reaching your biggest career goals. If you think you may be dealing with imposter syndrome, Mint created an infographic explaining the different types, how each type may affect your finances, and tips to overcoming it. Push past your self-doubt and push past to conquer anything you put your mind to!

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author

Kayla Montgomery is a digital content marketer who helps Mint create helpful and compelling stories worth sharing. Her background in digital marketing and creative writing has led her to cover unique topics ranging from business to lifestyle. In her spare time, she enjoys working out, writing for her own blog, traveling, and exploring all the in’s and out’s Austin, TX has to offer. To learn more, connect with Kayla on LinkedIn at: https://www.linkedin.com/in/kayla-s-montgomery/

Why Mental Health Awareness is Important for Leadership

 

To start or to continue receiving the weekly blogs via email, please sign-up using this link: subscribe to Innovative Leadership Institute weekly blog.

This blog is provided by Marie Miguel of BetterHelp.com as a companion to the Jon Wortmann interview on Innovating Leadership, Co-creating Our Future. This interview How Does the Brain Impact Leadership Resilience? aired on 9/11/18.

Years ago, when preparing for an education in business leadership it was basically all based around things like hiring, firing, and how to make more money to name a few. Nowadays, any kind of business management education you get it will include some forms of psychology courses. Because when you are a leader, you have to deal with people. Your job is not to run the business, it is to lead the employees and that means taking care of your employees so they can be motivated to be productive and efficient. Therefore, it is important to keep your employees happy and working in a pleasant working environment.

What is Emotional Intelligence?

Emotional intelligence is the ability to manage your own emotions and recognize and respond to any kind of emotional distress in others. By understanding your own emotions, you are much more able to deal with other people’s emotional issues and when you are in leadership, you have to be able to deal with your employee’s emotional issues. Some of the best leaders are those who have been trained in several types of psychology courses and know how to recognize subtle changes in their employees that could be very important. Some of the skills you need include:

  • Understanding emotional triggers
  • Only give negative feedback in a positive way
  • Have excellent listening skills
  • Know how to ask questions that will help you recognize others’ strengths
  • Do not make automatic assumptions about employees’ behavior
  • Communicate without judgement
  • Encourage employees by boasting about their skills and achievements
  • Make time to connect with your employees
  • Appreciate your employees and make sure they know you appreciate them

Learning to Recognize Emotional Issues

As a leader you must be prepared to handle conflict and it is best for you to notice the subtle hints that something may be happening under the surface. Your employees are human and they have bad days of course, but if someone is acting different for more than a few days, have been avoiding others, isolating themselves, or just do not seem like themselves, you need to acknowledge that behavior and ask them what is going on and if you can help. A lot of times it can be handled by just communicating with the person. Maybe they have trouble at home, or they are anxious about money troubles or something else like that. Or it could be an issue at work where they are not getting along with someone. Whatever the reason, it is essential that you let them know that you care and that you will help if you can.

Communication is Key

Regardless of what the issue may be, when an employee has a mental or emotional problem, you need to talk to them and see what you can do to help them with whatever it is that is going on. There are programs through many businesses specifically to help your employees with mental health care and if you have one at your company, now is the time to suggest it. If you do not have a program at your work, tell your employee about other psychological services that can help them. For example, with online therapy from betterhelp.com, they can talk to a licensed professional online without needing an appointment. In fact, they do not even have to leave their house. Just make sure your employees know that they can come to you if needed and that it will not affect their job in any way.

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

About the Author

Marie Miguel has been a writing and research expert for nearly a decade, covering a variety of health- related topics. Currently, she is contributing to the expansion and growth of a free online mental health resource with BetterHelp.com. With an interest and dedication to addressing stigmas associated with mental health, she continues to specifically target subjects related to anxiety and depression.

 

Influence Is All About PEOPLE

This blog is provided by Brian Ahearn, the Chief Influence Officer at Influence PEOPLE, LLC, as a companion to his interview on Innovating Leadership, Co-creating Our Future. This interview Influence PEOPLE: Powerful Everyday Opportunities to Persuade aired on 9/3/19.

When it comes to influence I believe it’s all about PEOPLE. I write that because we don’t try to persuade things. Dale Carnegie had it right when he wrote, “Dealing with people is probably the biggest problem you face, especially if you’re in business.” The more you know how to ethically influence people the better your chances are for success at the office and happiness at home.

When it comes to PEOPLE I encourage you to think about the about the Powerful Everyday Opportunities to Persuade that are Lasting and Ethical. Let’s take a quick look at each component of PEOPLE.

Powerful

Who says influence is powerful? Here are what a few well known people from history had to say about persuasion:

“Persuasion is often more effective than force.” Aesop, Greek Fabulist

“If I can persuade, I can move the universe.” Frederick Douglass, American social reformer, abolitionist, writer, and statesman

“The only real power available to the leader is the power of persuasion.” Lyndon B. Johnson, 36th President of the United States.

In addition to those intelligent people, we have more than 70 years of research from social psychology, behavioral economics and more recently neuroscience, to tangibly prove how powerful persuasion can be.

Everyday

Unless you’re Tom Hanks in Castaway you interact with people every single day. Quite often in your communication with others you make requests hoping to hear “Yes!” Nobody goes it alone, especially the highly successful. Jack Welch, former General Electric CEO said, “Nearly everything I’ve done in my life has been accomplished through other people.”

Here’s something I love about persuasion; it applies at work and home, a 24x7x365 skill. At work you try to persuade your boss, direct reports, coworkers, vendors and customers. At home influence helps with your parents, significant other, children, neighbors and anyone else you come in contact with.

Opportunities

In virtually every communication you have there will be opportunities for you to do seemingly little things just a bit different to potentially reap big rewards. For example, wouldn’t you be interested to find out what the Cancer Society did to increase their volunteer rate 700% in one area of town or how Easter Seals doubled the number of donors? Both were accomplished by doing a few, nearly costless things differently to employ a little psychology.

The problem is, all too often people miss the opportunities that are right in front of them. However, once you begin to learn the language of persuasion you’ll be amazed at how often you spot the opportunities to engage psychology to leverage better results.

Persuade

What exactly is persuasion? The definitions I hear most often are “to change someone’s mind” or “to convince someone of something.” Those might be good starts but they’re not enough. In the end you want to see people change their behavior.

With a focus on behavior change I think Aristotle, the famous Greek philosopher, put it best when he said, “Persuasion is the art of getting people to do something they wouldn’t ordinarily do if you didn’t ask.”

Lasting

Sometimes your interaction with another person is “one and done” but quite often it’s an ongoing relationship. In those relationships you don’t want to go back to the drawing board time after time. No, you want to have communications that change people’s thinking and behavior for the long haul.

Former President Dwight D. Eisenhower understood the power of persuasion to create a lasting effect when he said, “I would rather persuade a man to go along, because once I have persuaded him, he will stick. If I scare him, he will stay just as long as he is scared, and then he is gone.” Done right, persuasion can have a lasting impact on others.

Ethical

According to the Merriam-Webster Dictionary, manipulation is, “to treat or operate with or as if with the hands or by mechanical means especially in a skillful manner.” That’s not so bad but another definition for manipulation is, “to control or play upon by artful, unfair, or insidious means especially to one’s own advantage.”

Manipulation makes most of us bristle because it connotes taking advantage of someone. I’m confident in writing this next statement – no one likes to be manipulated. I’m reasonably certain the vast majority of people don’t want to be known as manipulators either.

When it comes to the difference between ethical influence and manipulation I like the following quote from The Art of WOO (Richard Shell & Mario Moussa), “An earnest and sincere lover buys flowers and candy for the object of his affections. So does the cad who succeeds to take advantage of another’s heart. But when the cad succeeds, we don’t blame the flowers and candy. We rightly question his character.”

Conclusion

Your ability to ethically influence others will be a big determinant when it comes to your professional success and personal happiness. Knowing that, and knowing how much you use this one skill each day, doesn’t it make sense to get better at it?

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author

Brian Ahearn, CMCT®, is the Chief Influence Officer at Influence PEOPLE, LLC. An international speaker, coach and consultant, he’s one of only 20 people in the world personally trained by Robert Cialdini, Ph.D., the most cited living social psychologist on the topic of ethical influence.

Brian’s first book – Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical – is available online through Amazon, Barnes & Noble, and most other online sites.

His LinkedIn Learning courses Persuasive SellingPersuasive Coaching and Building a Coaching Culture: Improving Performance through Timely Feedback, have been viewed by more than 70,000 people! Keep an eye out for Advanced Persuasive Selling: Persuading Different Personalities this fall.

Check out this and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, Google Play, TuneIn, Stitcher, Spotify and iHeartRADIO. Stay up-to-date on new shows airing by following the ILI LinkedIn.

 

Top Ten on Demand Episodes on Innovating Leadership, Co-Creating Our Future

Innovating Leadership, Co-creating Our Future is celebrating the completion of its 4th year!!  In honor of that milestone, we are sharing the countdown of the most listened to shows on-demand.  These shows can be listened to via the internet or via the Business channel on the Voice America app. Use the links to access the episodes and the guest bios.  Thanks for 4 great years of listening!

  1. How Does the Brain Impact Leadership Resilience? with John Wortmann aired on 9/11/2018

Resilience is a key factor in leadership success during times of stress. Our ability to manage our own energy and thinking have a significant impact on our ability to deliver personally and on our ability to inspire our followers. By building our resilience and creating a culture where others are expected to build theirs, we can make a significant impact on driving and sustaining our success as individuals and as organizations. Jon and Maureen start with defining resilience then move to the critical aspects of personal resilience. They include a focus on how brains and bodies react to stress and practices that will reduce the impact events have on leaders. discuss their areas of expertise in brain functioning. This interview includes a discussion of specific tools that allow leaders to build more resilient brains and reduce emotional reactivity. These tools help leaders manage feelings thereby also reducing stress. Equipped with these tools, leaders need to build practices.

  1. Winning In The Face of Adversity with Joyce Beatty, Congresswoman and Doug McCollough aired on 10/23/18

In a time when people are sharing more of their personal struggles, we talk to Congress Woman Beatty and Doug McCollough about their struggle and more importantly how they navigated those struggles so that she could make their greatest impact on the world. Congresswoman Beatty not only overcame, she changed the people’s view of what it was to be a successful black woman and she mentored women to make sure the pipeline behind her was strong and the country was better because of all facets of her service! She talks about how helping women succeed helps America succeed. She serves as a role model for inclusion globally by serving with grace and decorum! Doug shares how his focus on inclusion is expanding the field of employees working in technology in central Ohio. Through his board work as well as his work as CIO, he is creating a pipeline that allows unemployed people to get trained and find technology jobs. He is helping build the system that will close this gap long term!

  1. Position Success Indicator: Identify Where You Fit with Mark Palmer and Warner Moore aired on 11/13/18

According to a McKinsey study in 2018 focusing on the future of work: “technologies will transform the nature of work and the workplace itself. Machines will be able to carry out more of the tasks done by humans, complement the work that humans do, and even perform some tasks that go beyond what humans can do. As a result, some occupations will decline, others will grow, and many more will change. While we believe there will be enough work to go around (barring extreme scenarios), society will need to grapple with significant workforce transitions and dislocation. Workers will need to acquire new skills and adapt to the increasingly capable machines alongside them in the workplace. They may have to move from declining occupations to growing and, in some cases, new occupations.” The interview explores how the Position Success Indicator assessment identifies “job DNA” based on occupational traits that help people determine their best role fit to support workforce transitions.

  1. Sustainability: Why Hasn’t It Been Embraced? with Christoph Hinske, Michelle Thatcher, and Khoo Hock Aun aired on 6/25/19

Business as usual” can no longer be the leader thought pattern in regard to environmental impacts made by businesses. We are at a critical point where sustainability and impacts on the environment by business practices must be considered. What as leaders can we do to make a difference in these highly sensitive decisions? Christoph Hinske, Michelle Thatcher and Khoo Hock Aun discuss the options leaders have to encourage favorable corporate behavior and what leaders can do to make a difference.

  1. How Developmental Maturity Aligns with Organizational Maturity with Terri O’Fallon and Kim Barta aired on 9/25/18

During this show, Terri, Kim and Maureen talk about the interconnection between organizational issues and levels of developmental maturity. The conversation focuses on three types of issues and how they map to maturity as well as approaches to address them: 1. Existential, the group is moving to a new developmental level. How does it look for the organization? How do you see individuals? Do you have recommended course of action to help move forward? 2. Breadth, the group has the necessary philosophy and capacities at the level they are at, but they don’t have the skills they need. How does it look for the organization? How do you see individuals? Do you have recommended course of action to help move forward? 3. Shadow, the group has an adequate developmental level and skills but they have group shadow material that is holding them back. Let’s revisit what is shadow material? How should the team work to address it?

  1. Leadership Happy Hour: Aspirations – Fuel for Results with Greg Moran and Terri Bettinger aired on 9/4/18

This is the kick-off of our leadership happy hour series. During this conversation, Greg, Terri and Maureen discuss the topic of aspirations over the courses of their leadership careers. Aspiration has the power to expand our limits and potential by motivating us to test our capabilities and competencies further and in new ways. It has a completely different effect on us than its evil twin – desperation. Not that aspiration is inherently good or desperation is inherently bad, but when people believe, the paths they follow look very different than when they do not. The conversation will touch on the following among many others topics: 1. The power of aspiration as a means of creating opportunity where it is desired 2. Aspiration is necessary filtered through our values and priorities – and that’s okay! How do we remove the limits of aspiration when they have been indoctrinated into leaders for reasons that have nothing to do with their potential (i.e. race, gender, etc.).

  1. Ron Heifetz on Adaptive Learning and His Journey with Ron Heifetz, PhD aired on 12/6/16

During the Interview, we discuss Ron’s thoughts on leadership and his journey. Here is a preview: In times of change, people often try to hold onto the values of their culture that have had personal meaning and significance to them. When dominant cultures are confronted with stresses such as immigrants, they are called to examine their values and often required to take on very difficult integrative work. The leadership required must point out values such as: We stand for freedom and respect for all people, and our policy does not align with what we say we stand for. How do we make space for this evolution? What are the “gives” and “gets” required to evolve cultures? How can we hold steady to our cultural DNA and still evolve? In nature, when an organism adapts, it builds on its old capacity and generates radically new functionality. Ron suggested that “God didn’t do zero-based budgeting in evolution”. We honor our past and at the same time determine what can we release.

  1. 3. Top Leadership Trends in 2018 and Beyond with Christopher Washington aired on 8/21/18

Each year Maureen publishes a synthesis of the interviews she hosted and discuss the main themes she is hearing in the past year as well as in her consulting work with senior executives around the world. She has now completed more than 150 interviews. This interview is a synthesis of what she is taking away as key themes for leaders and executives to focus on for 2018 – 2022. This is a rolling synthesis, she will update it again in 2019 with new themes. Christopher Washington, PhD, hosts this show and discusses what he is seeing as a board member of Global Ties and EVP/CEO of Urbana University. The goal of this conversation is that listeners have a clearer understanding of the global leadership trends and what they might do personally to prepare themselves and their organizations to respond.

  1. A Case Study of Doing Well By Doing Good: The Internet Backpack with Dr. Dale Meyerrose aired 10/2/18

We have been hearing about the topic of doing well by doing good for a few years. Should tech leaders take adopt this concept to reevaluate how they do business? If so, why would they? How would they? To take the question further, what accountability (if any) do leaders have for the uses of their products and services? During this conversation, Dale and Maureen will discuss the questions posed above and a project Dale has been involved with where Imcon International Inc., the developer of the Internet Backpack, a remote connectivity solution that allows users to communicate from almost every location on the planet, the School of Information Studies (iSchool) at Syracuse University and the Republic of Liberia will collaborate on a far reaching project that will digitally transform Liberia by increasing the nation’s current internet penetration of about 7% to 40% by 2021. This project is a strong example to illustrate how technology leaders can solve global challenges.

  1. A CIO Story of Leadership: Maria Urani – NetJets with Maria Urani aired on 8/14/18

Leaders follow many paths to success – in a time of varying role models for exceptional leadership, Maria talks about how she developed over her career. She shares her values, her path to CIO, role models and the art of leadership. Many people develop visions but living them is the art. Maria talks about how she puts her values into action to create a positive workplace, great results and strong successors. She shares: 1. Her passion and how it connects to her work 2. the art of leadership 3. her path to leadership – career is lattice more than a ladder 4. her role models – actual and virtual 5. the value of inverted mentoring 6. the role of empowerment in IT transformation at NetJets She shares her insights and career journey with passion and wisdom.

Thanks for listening!

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Compiled by Susan Harper

The Soulful Leader: Learning How Empathy, Compassion and Ethical Values Improve Well-Being and Creative Productivity.

This post is a guest blog by Arthur P. Ciaramicoli, Ed.D.,Ph.D. It is an excerpt from his book The Soulful Leader: Learning How Empathy, Compassion and Ethical Values Improve Well-Being and Creative Productivity. It is the companion to a Voice America Interview about the book.

Resume virtue vs. eulogy virtues

Our society emphasizes achievement, appearance, and possessions to the exclusion of developing character, integrity, and service to others. Research studies indicate that one out of every five leaders is toxic; some studies indicate it is closer to three out of every ten. The Workplace Bullying Institute indicates that 65.6 million U.S. workers were affected by bullying. Of those affected, 61% left their jobs. 75% of American workers have been affected by bullying either as bystanders or directly. Partly due to this environment many corporate leaders we have treated and consulted with have come to believe they need to make a choice between health, ethics, and success. It is a myth that wealth and success must exclude fine character and exceptional interpersonal skills. Love and achievement are not opposites. When we know how to love, how to express compassion and kindness we establish the most powerful foundation for achievement. We go into the work world with a neurochemical balance that makes us more resilient, more creative and more able to negotiate our way through conflict to resolution. A simple human interaction can change our brain chemistry for the better. When we know how to produce calming neurochemicals we automatically reduce stress in our lives while increasing happiness. Happy people, filled with the positive neurochemicals positive relating releases, perform better and more creatively. My goal is to teach personnel and clients to produce these positive brain changes naturally.

The Harvard Business school studies have indicated that EQ is three times more valuable than IQ for success in the business world. Other studies conducted at UC Berkeley found that compassion and empathy decrease as feelings of entitlement and self-absorption increase. Households that earned $50,000 to $75,000 gave 7.6% of their income; those who made $100,000 or more gave 4.2% to charity, in zip codes where more than 40% of people made $200,000 or more a year, the average rate of giving was a paltry 2.8%. (6 studies on how money affects the mind, 12/20/13, TEDBlog). Brain scans have shown that the wealthy consistently display less empathy; poor people are more attuned to the nuances of relationships out of necessity.

So if empathic leaders are most effective in the corporate world empathy should be correlated with wealth and more importantly empathy has also been proven to be correlated with good health. When we receive and give empathy we produce the near miracle neurochemical oxytocin, which reduces anxiety and the stress hormone cortisol. It also helps us live longer, aids in recovery from illness and injury, promotes a sense of calm and well-being, increases generosity and empathy, protects against heart disease, modulates inflammation, reduces cravings for addictive substances, creates bonding and an increase in trust of others (critical to establishing confidence with clients), decreases fear and creates a feeling of security and makes people open to give and receive love. The wealthy apparently are unaware of the physiological benefits of empathy or they just don’t value empathy or know how to develop and express this innate capacity.

Eulogy Virtues

Years ago empathy, compassion, and high-level interpersonal skills were viewed as soft skills not necessary for personal and professional success. If wealth alone made people happy I would be out of business as we encounter wealthy, unhappy, unhealthy individuals daily. In our consultations with corporations, we consistently encounter depleted personnel who are excelling financially but have little idea as to what is interfering with experiencing happiness and their ability to sustain intimacy in their marriages, with their children, and with friends. We often ask individuals to contemplate what people will say at their funeral and how those comments relate to what is stated in their resumes. Many accomplished, wealthy individuals can describe what they have done in their lives but when it comes to describing who they are, and what they have meant to other people the responses typically become more vague. Regardless of our societal emphasis on status and image in the end if we are not comfortable in our own skin, if we have not learned how to gain the respect of others, not just for what we provide but for who we are. we have failed in life. If we fail at love of self and others we fail at life.

Changing the Culture to Integrative Success

Cohen (2008) estimates the timeframe for changing a culture in an organization and “making it stick” to be 3 to 5 years of “relentless efforts”. “In order to achieve lasting integration of the change, leaders must model the new behavior themselves, and reward and recognize others who also demonstrate the new behavior” (Cohen, 2008). This requires an ongoing investment of the time of a key member of the executive.

Effective organizational change requires an inside out process. For instance, if the financial advisors in a wealth management company are increasing their interpersonal skills along with executives they will feel happier and more confident to establish relationships with a diverse group of clients. Clients will sense this change; our nervous systems talk to each other, we intuitively sense authenticity, which results in trust and faith in an ongoing relationship with a firm when present. FA’s will find it easier to create trusting relationships, and with our services they will be able to offer clients and their family’s unique opportunities to learn interpersonal skills that will enhance their lives in very significant ways. Clients will be more willing to participate when their advisors believe in the process, inward-outward change.

A study published this year examining the long-term stock performance of companies that had won the Corporate Health Achievement Award, an annual prize that the American College of Occupational and Environmental Medicine has bestowed since 1996. In each case portfolios of winning companies substantially outperformed the returns of the S&P from 2001 to 2014—often by 200 percentage points or more.

Companies with very healthful cultures accumulated many quantifiable benefits as well. A significant amount of evidence gathered by professor John Quelch of the Harvard Business School suggests that they may have lower healthcare costs overall, less absenteeism, better employee retention, fewer workplace injuries, stronger growth, improved corporate reputations, and greater stock performance.

Lady Geek, a consulting company based in London rates companies across the globe for the degree of empathy present in their corporate culture. There is a clear correlation between empathy and financial success.

Interestingly U.S. banks are capitalizing on the benefits of empathy with their clients, scoring 50% higher than banks in the UK.

Research by the London group indicates that businesses are more productive and profitable when leaders act ethically and interact with staff and clients in considerate ways. The top 10 companies in the most recent Lady Geek Global Empathy Index 2015 increased their value more than twice as those companies rated in the bottom 10. They also generated 50% more earnings. The top 10 companies increased 6% this year, while the bottom 10 companies dropped 9%.  Harvard Review, 11/27/15, Belinda Parmar

The Soulful Leader

What makes up the soul? Soul, is that intangible, invisible part of every human being that yearns for attachment to something deeper and broader than ourselves. A person who is soulful lives with purpose and a desire to be of service. He or she is not primarily motivated by status or image but has a natural interest in teasing out the potential of a family, community, corporation, community and nation. Soulful people lead with great passion, they are intimately aware of the structure of their organization. They are interested in motivating from the bottom up, not from the top down. They know who cleans their office, who mows the lawn, who fixes their computers, who serves the food, who are the secretaries and the receptionists. They speak to everyone, no one person is seen as less valuable in the larger sphere than anyone else. Soulful people tend to lead balanced lives, they work with intensity, they play with intensity, but they know how to turn the dial down and enjoy life. They have an inherent love of young people, they love to educate, to witness the blossoming of young talent, whether it be their own children or the beginners in their businesses. They are the voice of reason in the face of conflict; they are not quick reactors but thoughtful contributors. They know how to listen as they are genuinely interested in understanding not only those like them but also those who on the surface seem different, they are known for finding the common ground.

They take in information from diverse sources. They expect to continue to gain information about themselves, their world and the human condition throughout life. They expect to revise theories and change perspectives as new learning takes place. They are not wedded to one way of thinking, one way of being or one way of leading. They realize and willingly accept that in order to live a healthy, high-achieving life they must adapt to change, as they will be constantly faced with new situations that require that they adjust and change.

They live their lives with an open heart and an open mind.

Authenticity, Wealth and Performance

As we|I mentioned earlier many in the corporate world have come to believe that they have to sacrifice ethics and integrity for wealth and status. However credible research has proven that when we live authentically we create an inner calm that is sensed by others, allowing us to actualize our potential by freeing up energy from the stress of pretending. Leaders who are authentic are attractive to others, they relax those who work for their and their clients as the need to be on guard lessens, freeing people up to make mistakes and participate without the worry of being graded punitively. Authentic leaders cause positive brain changes in themselves and others, creating a high spirited atmosphere that leads to higher production, more creative performance and revenues rise accordingly.

Authenticity relaxes clients as it breeds’ trust and lessens the idea that FA’s have ulterior motives and simply want to make money at their expense.  Rather than anticipating a sales process, they experience a competent individual who is also humble and willing to listen to the needs and concerns of the clients before him or her.

The Inspired Actions of a Soulful Leader

A leader who thinks, acts and behaves in a soulful manner inspires others to do the same. Our nervous systems talk to each other, a simple human interaction changes brain chemistry, and several empathic interactions change the brain chemistry of an organization. We all remember how the negative of one parent could dominate the feelings of everyone in our homes. A leader has the attention of everyone; he or she is watched closely. As people sense arrogance, dismissal, poor interpersonal skills, lack of compassion, and most importantly lack of integrity the spirit of an organization suffers dramatically. Soulful act from the inside out, they touch a special within that exudes a purity of intention and genuine concern for the mission statement of the business they run.

When I have consulted to corporations I notice as leaders adopt this perspective, not only through understanding but through actions employees follow in suit. Why? Because all human feel better when we relate in compassionate, mindful ways. We change our brains, which makes us happier and more creative. Creativity as a part of successful strategizing increases as the behavior becomes more authentic and growth promoting.  We become change agents, teasing out the potential of an entire group or organization.

Sustaining Soulful Leadership 

What I am highlighting in this paper is not, as indicated by the research of Cohen, a short-term proposition. I propose that it will only become an integral part of an organization if there are qualified clinical psychologists in-house to provide on-going coaching of the highest caliber to engage corporate members in the process outlined. My goal is to develop an organization of soulful leaders. This could never be attained by periodic workshops or lectures. The change of the soul is an in-depth change, thus a long term strategy is essential for creating a genuine, lasting positive re-organization of the heart that will translate to increased contentment and financial success of the companies that employ these well-researched methods.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and systems to create a regenerative, inclusive, and thriving organization that will have a positive impact on the world.

About the Author

Arthur P. Ciaramicoli, Ed.D., Ph.D., is a licensed clinical psychologist who has been treating clients for more than 35 years. He is a member of the American Psychological Association and the Massachusetts Psychological Association. Dr. Ciaramicoli is the co-director of Integrated Success Strategies, was formerly the Chief Medical Officer of Soundmindz.org and is also in private practice, Dr. Ciaramicoli has been on the faculty of Harvard Medical School for several years, lecturer for the American Cancer Society, Chief Psychologist at Metrowest Medical Center, and director of the Metrowest Counseling Center and of the Alternative Medicine division of Metrowest Wellness Center in Framingham, Massachusetts. In addition to treating patients, Dr. Ciaramicoli has lectured at Harvard Health Services, Boston College Counseling Center, the Space Telescope Science Institute in Baltimore as well as being a consultant to several major corporations in the Boston area.

 

Others Write Our Leadership Legacy

This guest blog is written Mark Matson as a companion to the Voice America interview with Mike Moran and Nicholas Papanicolaou Making the Pivot: Leveraging Opportunities.

I have led in many ways in my life so far – as a people leader in multiple organizations and non-profits. Whether you are a teacher, a pastor or a business leader, you are bound to wonder if you are making a difference.  We all want our work to leave a legacy we will be remembered for.  I have sought leadership roles since 8th grade.  Why?

  1.  I wanted to advance a cause and mission I believed in and rally people around it.
  2.  I wanted to be known for leaving things better than when I found them.
  3.  If not me, who?

I was fortunate to be able to see the Broadway musical, Hamilton recently.   It is a brilliant retelling of the personal story of Alexander Hamilton – one of the founding fathers of the United States. An immigrant and orphan, he wanted so badly to become somebody.  He wanted a legacy! His life, as presented on stage, was driven by the arrogance that comes with unbridled ambition, and, with passion for a cause.  He stepped up to the challenge and lived his life fully.  Not flawlessly.  Fully.  He made some serious mistakes he lived to regret.  What struck me most was a theme that runs through the dialogue of the show, which is, as leaders we don’t get to write our story in the end.  We contribute to it certainly, with our actions, values, and deeds.   But in the end, we don’t write the story that sums up the whole of our life.  Others do.

One of my biggest influences as a leader was my father, Clifford.  He was a high school graduate and appliance repairman who, with his wife Mary Jane, raised three boys in the 50’s and 60’s.  My father was a modest, quiet man.  Kind, loving, gentle.  But he had the grip of a python.  From what I can tell, the legacy he wanted was one of respect to his parents, fidelity to his wife, good parent to his sons, kind to others.  That’s it.

Dad was felled by a massive heart attack at about age 70.  His funeral Mass was held at 2 pm on a Thursday.  I expected a small crowd.  When my brothers and I opened the door to the church, it was nearly full!  I wondered “who are all of these people”?  You see, I am the youngest of the three and there are ten years between me and my brother Rick, thirteen to Gary.  There was a lot to my father’s life before I ever came along.  During the receiving line following the service, my brothers and I heard story after story of how my father impacted people enough that they came to his funeral.  We heard from a man who led a Boy Scouts troop with dad; a woman who dad transported to Church every Sunday following a surgery that left her unable to drive;  neighbors he shoveled the snow for; second cousins he used to work on cars with;  men he worked with for over thirty years – and their kids and grandkids.  My father left a legacy of respect, fidelity, fatherhood, and kindness to all.  “Love one another as I have loved you.”   He was a simple man with no titles other than Service Man.  How appropriate.

I have far more titles for my obit than Dad.  In some senses, I accomplished much more.  I have more ambition or ego.   I want a positive legacy.  But, like my dad, my story will be written by far more objective people than myself.   All leaders do well to keep that in mind.  Ultimately leadership is about service to others and not to self.   In fact, when leadership becomes about self, the leader is already in failure mode.

As leaders, it is important to consider the following:

  1. How do you picture an organization being better as a result of your having led?  What is your personal sense of vision and values?
  2.  What story would you like your survivors to tell about you after you have passed about what you accomplished?  How would you hope they describe the person, the family member, the parent, the neighbor and the leader you were?
  3.  Do your values inform HOW you live your life as well as what you want to accomplish? Will you be remembered for the arrogance of Hamilton or the loving kindness of my father?
  4.  Once you know what you would like your legacy to be, how will you check in to see if what you are doing each month and year is moving you closer to what you say you want?

As humans in this era, life is tough, and it is unlikely that we will consistently stay the path unless we have a clearly defined the path we want to leave behind for others.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author

Mark Matson, MLHR, SPHR, MDiv is a highly experienced executive leader and HR Professional. He is a proven professional with high integrity and self-awareness, broad professional experience, extensive community contributions, and notable professional recognition. He focuses on serving the people of a creative enterprise providing a valued service to the community.

Building Resilience – Lessons for Coping with Anxiety

This post is written by guest blogger Samar HabibIt is the companion to an interview on the Voice America show, Innovating Leadership, Co-creating Our Future with Jon Wortman focusing on How the Brain Impacts Leadership Resilience. We also encourage you to take our free online resilience assessment. I am posting this blog because of the anxiety many people are facing with the combination of economic uncertainty, political uncertainty and geopolitical uncertainty to name a few. There are many different approaches to work with anxiety. An element that helps us navigate the anxiety and build our resilience is understanding how our brains and body respond to stress so we can counterbalance our physiology.

I’m on the balcony playing with pegs. Not quite two years old. Out of nowhere a bomb drops from the sky and explodes nearby. It’s a huge shock to my little heart. I scream. My sympathetic nervous system injects me with adrenaline and cortisol, propelling me like a rocket into my father’s arms.

I grow up in a war zone. Living in war is like being in a relationship with an emotionally volatile person. You spend years walking on eggshells, not knowing when they’re going to blow up next.

I’ve experienced both. Growing up in war and being in a relationship with a volatile person. Gradually, and without my awareness, I lose my sense of safety. Even long after I leave the war zone and that relationship ends, my anxiety remains. Just like a piece of toilet paper that gets stuck to your shoe long after you’ve left the restroom, anxiety follows me around.

And even though the world shows me everyday that it is a gentle and safe place that’s full of love, my body still expects everything to go to hell without warning.

When I look back on my life I can see how this stuck-fear turns me into a tiny Anxiety Mouse. As an Anxiety Mouse I’m afraid to leave a job that doesn’t utilize my full potential because I don’t know what will happen if I do. As an Anxiety Mouse, I’m afraid to ask the woman I like if she’s interested too, because I fear the sting of ridicule or rejection. As an Anxiety Mouse I abort many potential friendships because I don’t trust people’s intentions. And so when I finally become aware of how my fear oppresses me, or how I oppress myself with my fear, I set out to transform it. And in coping with anxiety, these are the lessons I learn.

Love Anxiety Mouse (with all your heart)

It takes me many years to even realize that I am afraid. Scientists say that when your body is used to being in a state of alert for so long, you stop noticing that it is on edge; it becomes your new normal.

In Life Unlocked, Srinivassan Pillay writes that certain brain regions involved in fear can be active without our conscious awareness. We can be afraid and just not know it. I first notice my subliminal fear in the backseat of a coworker’s car. I’m in my mid 30s. She’s very nice and invites me to spend time with her and a friend. But for some reason my chest constricts and I want nothing more than to get out of there. Instead of berating myself for this social failure, I turn toward my fear with curiosity and unconditional self-love.

When I get home, I do a meditation prescribed for people coping with axniety by Christopher Hansard in his book The Tibetan Art of Living. I lie on my back and close my eyes. I imagine that my breath is flowing in and out of my navel. And with every breath I feel warmer and more energized. I place my attention on my heart and I feel the anxious glow that emanates from it. It’s an icy cold, electric heat. I then imagine a miniature me lying in the center of my heart, just as Hansard instructs. She is perfectly safe and perfectly at peace. Nothing can harm her. And I sit with this perfect peace, together with my fear, for some time.

I learn from Hansard’s book that this peace is actually my inner wisdom and it is always there, accessible in the space between moments. For the ancient Tibetans, he tells me, this inner wisdom is the healer of the body and mind. In knowing how to contact this inner horizon, as he calls it, lies our ultimate healing. I now direct the image of my safe-self out of my heart and into the world. I color it with a bright, powerful light and allow it to radiate like a white sun. I let its rays permeate every aspect of my life.

Rest and let yourself receive the good feelings that come to you from doing this, Hansard writes. And I do.

I have just communicated with my sympathetic nervous system with guided imagery. I’ve brought the fear response under my sway. When I am not meditating I blast Anxiety Mouse with light and love every chance I get. Every time I notice her. Remembering the not-yet-two-year-old girl on that balcony, who was terrorized within an inch of her life, I wrap my now strong arms around the afraid parts of me and love the hell out of them. Wherever the fear is nesting in my body, I direct love with all my heart at it. Ultimately, it’s not our technology or our medicine but our love that heals. That’s what neurosurgeon James Doty writes in his book Into the Magic Shop, and that’s a neurosurgeon talking!

How to Send Love To Your Pain 

In the past I thought these ancient visualization techniques were archaic wishful thinking, now I realize they are truly medicine.

Feel the Fear and Do It Anyway

I’m sitting in the back seat of a taxi. Next to me sits the object of my affection. I’d really like to ask her out for dinner but I just can’t. I’m so tense, if I was a guitar string I would snap. I’ve already read a dozen books on body language and nonverbal communication and I can tell I’m giving her all the wrong signals. You’re supposed to lightly touch your love interests here and there: on the arm, a little slap on the knee, maybe even a light touch on the small of the back if you’re ushering them through a doorway. If you have hair, flick it. And you’re supposed to make meaningful and non-invasive eye contact when they speak. Ask a lot of questions. Dress to impress. Connect emotionally. Yeah, I get it. All of it. But I just can’t bring myself to put my hand on a woman I’m attracted to.

What if she feels violated? What if I come across as sleazy? What if she’s straight and I misrepresent all gay women as predatory sex fiends for all time?

So you see, I just sit there, awkward and uncomfortable. Stewing in my closed off stance, my body turned away from her. She’s talking but I’m so caught up in my own nervousness, I have no idea what she just said. Seconds later she’s out of the taxi. Gone. I just missed my chance. I go home and I’m really tempted to hate myself. What a coward. I keep replaying our time together in my head, looking for clues. Does she like me? It never occurs to me that I could have just asked.

The fastest way to deal with anxiety is to do the thing that scares you. Once you’ve done what you’re afraid of, it can’t scare you anymore. That’s because anxiety is only possible when you think about the future and about what could happen. So feel the fear and do it anyway. This is literally the title of a best selling book by Susan Jeffers. Jeffers teaches me to say I’ll handle it, every time I catch myself worrying about the consequences of doing something. I just keep saying it over and over again, every time Anxiety Mouse rears her fragile little head inside me. If I keep giving all my money away, I’m going to end up homeless myself: that’s fine, I’ll handle it. If I quit this job I’m really not cut out for, I might never be able to find something better: I’ll handle it. What if America turns fascist and they start rounding up immigrants: I’ll handle it. What if I go on vacation and come back to find that my startup doesn’t exist anymore: I’ll handle it. Whatever you fear is going to happen that you’re theoretically worrying about right now, just tell yourself, I’ll handle it. And if the worst case scenario eventuates (it almost never does), Jeffers says in another book, tell yourself I can learn from this. I’ve just blown my last chance with this incredibly amazing woman by not asking her out. I can learn from this. I’ve just blown the entire fuse box fixing the electrics on my motorcycle. I can learn from this.

After I finally overcome my fear of losing money and start investing in the stock market, it crashes! I can learn from this.

I do learn a tonne from that last one, actually. I realize how ridiculous money is; how easily it can be made and lost. My fear of not having enough is transformed into my knowledge that material security is an illusion. It doesn’t make sense to continue being afraid of losing something (material security) that no one can ultimately have, does it?

Put Fear in a Larger Historical Context

My heart rate can go from 60 to 100 BPM instantly for no seemingly good reason. The first time this happens to me, I’m in high school. I see two police officers walking towards me and I feel the fear. I do a mental check of my school uniform. It’s a crazy thought to think that police officers are going to cite you for not having your shirt tucked in, isn’t it? They pass me without incident of course and I’m left wondering what the hell my reaction was all about. The same thing still happens to me sometimes when I see Border Patrol officers in foreign airports. And during the 2014 Ferguson protests I break into a cold sweat when a police helicopter hovers over my house for over an hour. I’ve been in war zones, why should a police helicopter make me feel like it’s coming for me? None of this makes sense to my logical mind. The physiological reactions happen in spite of my logic. In search for self-understanding, I come across the concept of epigenetics. Epigenetics teaches us that we can inherit the traumatic experiences of our predecessors even up to the moment of our conception.

What this means is that what happened during the lives of my parents and their parents lives inside me too. And so it all starts to make sense. My grandparents had to flee their family homes, they and my parents were persecuted. They lived in constant terror, hiding from genocidal militias for decades. Now that context is gone, but thanks to epigenetics my brain is still vigilant against those non-existent threats. I soon realize that Anxiety Mouse wants to make sure I survive in a world that no longer exists. I take a moment to honor the experiences of my parents and their parents before them. I close my eyes and I bless the souls of the living, and the souls of those whom we have lost. My eyes well up with tears as the fear that sits inside me takes on a new meaning. This fear is not an enemy but a precious relic from my family’s history that is asking to be acknowledged and healed.

I imagine that as I am healing my own trauma, I am also healing the trauma of my entire lineage. I feel the spirits of my grandfather, aunts, uncles and cousins who were murdered in the war and to each one of them I acknowledge the pain and terror they must have faced. I take a moment to imagine what they would say to me and I listen for their messages. May you be happy, may you be at peace. Thank you for your sacrifice. I promise to live the life I am given  to its fullest potential. I bless the living spirits of my mother and father. My heart radiates tremendous love and the electric ice-cold fear transforms into a tender aching, like the pain of a fresh wound. I feel my heart opening to the unhealed traumas of my predecessors and I ask that they be released now and for all time.

Bert Hellinger, a German psychologist who invented a therapeutic methodology known as Family Constellation Work, claims that we can inherit the traumas of our predecessors and live out similar fates to them if these experiences are not brought to consciousness and resolved. He calls this phenomenon systemic entanglement. We might even harbor a sense of unconscious loyalty to our fallen loved ones and end up steering ourselves toward similar fates in solidarity with them. Ivan Boszormenyi-Nagy, a hungarian psychologist who founded family therapy, refers to this phenomenon as invisible loyalty.

My body, without my conscious awareness, makes me live out the same psychosocial distress as my predecessors. My body is motivated by unconscious love and deep family ties that live in the cells of my body. As I become aware of this dynamic the healing begins and I set out to write a new destiny for my life. One based on optimism and trust.

Take a moment to expand your awareness of that steel-cold existential fear that doesn’t seem to leave you alone. What aspects are based on your direct experience and what aspects could you have inherited?

Take a moment to acknowledge the pains and losses of your loved ones. The ones you know and the ones you don’t. Ask that they be acknowledged and healed. Surrender the pain to the greater love that governs and corrects all things.

Subliminal Fear Lives in the Unconscious Mind

I post on an online forum about a rare motorcycle part I need to repair my bike. The following day, I receive an email from a man named Steve telling me has has the part and to call him on a given number. My first thought isn’t oh, great! My first thought is is this a scam? I put the phone number into Google and sure enough, Steve is calling from a motorcycle salvage yard in Southern California.

Someone else wouldn’t have had that thought. But that kind of thought is my default mode. It’s the first thing I think in most situations. Is there a threat? How can I make sure there isn’t a threat? How can I keep myself safe?

I’ve lived with this way of thinking for so long I barely even notice it, but now that I can see my subliminal fear in action, I can also see how it’s interfering in all aspects of my life. For one thing, I don’t trust my friends. This means I can never rely on them. And because I don’t give people the chance to be there for me, I’ve ended up with a lot of superficial relationships. Unintentionally, I have been isolating myself from others in this way for years.

Another example is that I never trust that things will work out for me, or that I might just get lucky. This means I don’t take risks and it also means that undesirable circumstances in my life are slow to change. I realize that for drastic changes to occur in my life I need to create momentum by taking bold action. But since I’m subliminally afraid all the time, I haven’t dared to quit that stupid job. I recognize that I need to go deep into my unconscious mind to fix this. And I quit that stupid job.

 

Releasing Stuck Energy

The unconscious mind is that part of ourselves that carries out the bodily functions we don’t have to think about. Things like a beating heart, breathing, digestion and life-saving reflexes. My unconscious mind is the one that’s running my fear factory because it still thinks I need it to survive. I need to find a way to tell it that there is no threat. I need to find a way to tell it all is good. The war (at least for me) is over, if I run out of money I’ll handle it, and there’s really no one out to get me. And if there were, I’ll handle that too. I’m sitting in my bedroom after a long day of reading and writing on my desk. I have no reason to be afraid and yet there is a knot in my stomach. Above that, in the center of my torso and radiating all the way up to my heart, I also feel a stuck energy. I am not thinking anxious thoughts, I am simply observing the sensations we would normally call fear as they manifest in my body. My Sympathetic Nervous System is on alert, it’s ready to respond to threat. Except there is no threat and I know this, but my body doesn’t. How do I tell my body everything is ok?

I soon realize that the sensations of anxiety that I am feeling in my body are located in what Eastern mystics call chakras. Chakras are energy centers in the body. For a long time I thought they were just make belief. But I can definitely feel this excess energy in the places where the second, third and fourth chakras are supposed to be.

In his book Becoming Supernatural Joe Dispenza puts the idea in my head that these energy centers can experience blockages because of past traumatic experiences. Sometimes an energy center can move away from its alignment with the spine.

The idea makes sense because the sensation I feel in what’s supposed to be my second chakra is not in alignment with my spine, it juts out slightly to the left. After his meditation technique, Dispenza says, practitioners notice a realignment of those energy centers with the spine and the energy flows freely again.

I’m willing to have an open mind about this. If these energy centers are real and my unresolved emotional experiences of being threatened are actually stuck in my body, then if I do this meditation, I should be able to feel the difference.

I close my eyes and prepare myself for the breathing exercise he prescribes. I squeeze the muscles of my pelvic floor as well as the muscles of my lower and upper abdomen in tandem with inhaling a deep breath. At the same time, I imagine that I am using my core muscles to move the energy in my lower chakras up my spine, into my brain and all the way out of the top of my head. Once I get to the top of my head, I focus my attention there and hold my breath for a few seconds. As I exhale, I relax my muscles and prepare to repeat the breathing cycle all over again. After several minutes of doing this I return to breathing normally. I focus my awareness on each chakra in turn, beginning with the first one at the base of my spine, making my way up to the 7th, blessing each with love and gratitude as I go. Finally I rest my awareness on an energy center that is supposedly a few inches above my skull. That’s supposed to be the 8th chakra. When I finish blessing each center, I place my awareness on my entire body all at once, which now feels like a massive, pulsating field of energy. I feel bigger and lighter. To my surprise I don’t feel the symptoms of anxiety return for several days. Could it have worked or was it just a coincidence?

Teach Your Body to Trust Again

After I quit my job, I realize that other areas of my life have to change. I sit down at my desk and I make an inventory of all the times I suspected people of ill intentions and turned out to be wrong. I make a second list of all the times I was afraid something bad was going to happen and it didn’t. Looking at the lists I can see the absurdity of some of those thoughts! And I remember just how plausible the scenarios seemed when I imagined them. For example, when one of my clients gave me a mechanical keyboard as a present, I wondered if it was possible for someone to install spyware on your computer through an external keyboard. I even asked a software engineer about it. Why did my mind take this kind and generous gesture from my client and turn it into a possible episode of espionage? And what subtle effects does this have on my ability to connect meaningfully with people?

At its core this is a trust issueI have to teach my body to trust again.

I pick up Habits of a Happy Brain by Loretta Graziano Breuning. She explains that the feel-good brain chemicals are released when we form trust bonds. Breuning teaches me how I can increase these brain chemicals by offering my trust to others. I don’t have to trust everybody, that’s actually not such a great idea, she writes. Steve from the motorcycle salvage yard could have been a scammer after all!  But even if people go on to break our trust it’s better to assume trust initially. The joy we gain is in the act of offering our trust, not the outcome. We will feel much better for trusting people rather than living with mistrust all the time. In other words: look for people you think you can trust, initiate a situation where you’re offering your trust, and reap the brain chemical reward right there and then, regardless of whether they go on to honor or betray that trust.

Take for example the time a business owner contacts me about working with him on expanding his business. When we meet, some of his comments seem really off-kilter and abrasive to me. I feel immediate alarm bells in the usual energy centers of my body. I decide to feel the fear and offer my trust anyway. I agree to meet with him several more times. After a few encounters though, I can see that my initial assessment is correct. He is rude and abrasive, even if he isn’t aware of it, and I don’t have to spend any more time in his line of fire. I respectfully end our relationship and move on to the next business opportunity. By placing my satisfaction in my trust-offer rather than the outcome, I’m able to confidently end our relationship without feeling hurt or stupid for trusting him in the first place. And I feel good that I felt the fear and did it anyway.

7 Get Curious

Fear is an automated physiological response over which we have no control. But we can consciously maneuver our brain activity away from the automated fear response, toward other regions in the brain. We can do that by getting curious.

When my body initiates a fear response, I

  1. Assess the situation by asking myself am I in immediate danger? The answer is almost always no

  2. Breathe in deeply and direct self-compassion to the areas in my body where I feel the fear

  3. Accept the fear as a sensation completely and utterly, without judgment

  4. Investigate the sponsoring thought behind my fear. And the sponsoring thought is nearly always a fear for my survival (which isn’t being threatened)

  5. Ask myself if there is an action I can take to alleviate my concern and if there is, I take it. I don’t react or overreact, I simply act if needed

Let me give you an example:

I receive an offer to work on a very interesting project. My client and I draw up an agreement and I sign it. I start working but she doesn’t send me the countersigned copy. This triggers my fear response. My mind plays out a number of worst case scenarios. Is this a scam? Why hasn’t she signed the agreement? I notice my heart rate go through the roof and that’s when I decide to get curious about the situation. I ask myself am I in immediate danger? Obviously not, the worst thing that could happen is that I’d work for free for a few weeks. That’s literally the worst thing that can possibly happen in this situation. I accept my absurd thoughts, take a deep breath and send love to the areas in my body where I can feel the sensations of fear. At the same time I ask myself what is it that I am really afraid of?

The answer is nearly always the same for this question: the fear is for my ultimate survival. I’m not afraid of losing out on money owed in wages, the fear is much more primal than that. The fear is of having nowhere to sleep and nothing to eat. This was a reality for many members of my family decades earlier, but it is not the case for me: an able-bodied, legal resident of a country with a thriving economy. What action can I take to turn off the fear response? Send an email asking about the countersigned agreement. I do and moments later my client responds with an apology for having forgotten to return it until now. I add this to my inventory of incidents where I suspect people of having ill intentions and I turn out to be wrong.

What Are You Exactly Afraid Of?

The limbic system is the oldest part of our brain and the most primitive. It doesn’t think, it reacts. The purpose of it is to keep us alive. My fear of not having enough is ultimately a primordial fear of death. But our brains have evolved so much and are now capable of thinking. And with my thinking brain (that’s the prefrontal cortex: the area of the brain behind the forehead), I can entertain philosophical and existential ideas. One idea in particular resonates with me. The Thai buddhist monk, Ajahn Chah, teaches me that I’m going to die eventually. In fact, that’s literally the one thing we can all be sure of. We are all going to die. Eventually. And so I realize that there’s no point of living in fear of the only inevitable and certain thing. I’m not saying let’s all hold hands and run to our deaths, I’m saying that existentially it is a little absurd to live a life in fear of the inevitable.

I decide to do a meditation on fear. I begin with my first memory of fear. That’s my memory on the balcony. After that I remember being afraid of my father’s angry voice and of my teachers as they’re deciding how to punish me. I remember my fear of mean girls at school as a teenager and my fear of asking a woman out as an adult. I remember my fear of police and border patrol officers and even my fear of police helicopters. Then I get to death. And strangely everything goes quiet. I realize that I have no fear of death. Astonished, I ask myself how is it that I can be afraid of a girl making fun of me for liking her and not be afraid to die? In my lack of fear of death I realize that I can be fearless to anything I meet in life. I realize that what I possess is the ultimate bravery of all. I realize that everything I am afraid of is really nothing. I am afraid of nothing. I break into laughter at the misunderstanding that I have been living with all my life.

I Turn My Fear Into A Spiritual Path

To self-identify according to your spiritual rather than material reality is enlightenment. Marianne Williamson, Law of Divine Compensation. I’m sitting in a classroom listening to a Kabbala teacher talk about waking up and feeling uneasy, or thinking negative thoughts for no reason. And he says that whenever his teacher feels those negative emotions he says to himself what a pleasure! It turns out that for the Kabbalists this psychological tension that comes out of nowhere is a sign that you are on the edge of a spiritual breakthrough. A seasoned Kabbalist gets really excited when they get anxious for no reason.And so my first thought is this guy is nuts. But actually he isn’t. It turns out that people who are just about to have a spiritual experience first have an overload of activity in the areas of their brain traditionally associated with fear and negative emotions.

To get to a spiritual experience you first feel a lot of distress. Sorta like the story of Jesus in the desert getting taunted by the devil, and the Buddha by Mara, sorta like that. Both have their spiritual breakthroughs on the other side of their respective freak outs. For this reason I can’t call Anxiety Mouse by that name any more. Sure I still have the physiological symptoms of fear every now and then but my thoughts about those feelings are not the same. Physical sensations are just physical sensations. We assign meanings to them and why should my feeling that we call anxiety be seen as such a bad thing? How do I know it’s bad? How do I know it’s not even awesome? What if it’s like a stargate into another dimension?


Pain Does Not Equal Harm

I am on an exhilarating spiritual path. I’m exploring the influence I can have on my body and my world with my conscious mind. Realizing this, I come to see that anxiety isn’t really anxiety, it’s the perfect opportunity for me to explore what I can and can’t do with my mind to influence my body. Every anxious moment is the perfect opportunity to master the skill of this subtle influence of mind on the body. I know we’re led to believe that we shouldn’t feel this way and if we do then something is wrong, but this feeling is not harmful. I can learn so much from this! And I do. Every day.

Leadership Lessons from Star Wars

You don’t need to be a Star Wars devotee to recognize the franchise’s most iconic characters and moments. They’re so well-known that they became memes long before the internet was a thing. Talk about staying power!

While intergalactic adventures might not be for everyone, the themes and messages that creator and director George Lucas instilled in every leap to hyperdrive are. They’re particularly important for leaders of all stripes to take to heart, even if they’re more Team Trekkie than gaga over one Leia Organa.

Ready to soak up some knowledge straight from the stars? Read on for our favorite leadership lessons from Star Wars.

Know When to Ask for Help

One of the hallmarks of a great leader isn’t that they have all the answers; it’s that they know what they don’t know and they’re not afraid to ask for help. Case in point: Leia, princess of Alderaan and general in the Resistance.

Our introduction to Leia as a character is through her holographic SOS call to Jedi Master Obi-Wan Kenobi. While she seems like a damsel in distress, that illusion is quickly destroyed. Instead, Leia is revealed to be a fierce leader who can and does join the fight. Still, she knows she won’t win without assistance—and neither will you. Go ahead, raise your hand and make the ask, already!

Put Your Plans into Action – Remember, Real Leadership is More Experimentation than Certainty

The most effective Leaders know that whatever can go wrong, will go wrong. Sound familiar? It’s Murphy’s Law, and 99 percent of the time, it’s right on the money. Just because you’re worried about your next great idea taking a nosedive, though, it doesn’t mean you should stay in perpetual planning mode. At some point, you need to leap. You need to do.

When leaders take the on the “mindset of a scientist” they don’t expect to be right. They will be directionally correct and take action that is scaled appropriately for an experiment or proof of concept before they take big action that could increase the organizational risk profile.

Leadership is about the right balance between thinking, preparing and. This iconic Yoda moment says it all: Do or do not. There is no try.

A leader doesn’t pussyfoot around an issue. Leaders minimize risk—that’s where the preparation comes in. When they’re reasonably sure they have a handle on a situation (good at developing experiments), they go for it, knowing that the results won’t be perfect. There will be course corrections. There will be mistakes. There will be starts and stops and learning along the way. But if you don’t start—if you don’t push that big red button—you’re never going to move forward. And, as a leader, that’s your job.

Trust Your Instincts and Verify

Our instincts have evolved over 200,000 years to become highly accurate sensors for risky situations. That gut instinct we talk about is valuable because it tells you instantly when something is a no-go and when you should proceed with caution. Whether you live in the Star Wars universe or your feet are firmly planted on planet Earth, this sort of heads-up system is essential to making good choices for the future.

Of the original trio of Star Wars characters, Luke is the most emotional. He’s the most in touch with his feelings and his instincts, which makes sense, given his natural talent for channeling the Force. And, goodness knows, he needs it! From the moment Luke Skywalker encounters R2D2 and C3PO, his life is a wild ride packed with death traps, rescue missions, and daredevil stunts. He relies on his instincts the way any leader or future leader should: to let him know when he should proceed and to decide if he needs more preparation. The best leaders balance the ability to trust their instincts with a highly developed ability to analyze situations and get input from others. Luke looked to Yoda and others as he honed this ability. By balancing inner wisdom (the force) with strong reliance on data and trusted others who will see your blind spots, you will be well prepared to act and learn.

Give Prompt Feedback

Saving up all your dos and don’ts for an end-of-year review isn’t an effective management strategy. To get the most out of your team, you should offer in-the-moment feedback when it’s most useful—and when they can apply your corrections and make changes on the fly. Sitting on your complaints and stewing over pet peeves isn’t good for anyone, and it won’t result in a top-notch project.

Feedback can and should take the form of learning from your action/experiments in the form of “after action analysis” for the team and project. It should also include personal learning – what was each individual’s role in the success and contribution to the short falls? Having the courage as a leader and as a participant to build on strengths and correct mistakes and short falls is necessary. This also assumes you as the leader have created a culture where mistakes are the fuel of learning not torture. Think of the many hours Jedi’s trained with Yoda. With each success and each failure, they took the feedback as an opportunity to build skills. If Yoda was not brutally honest, the Jedi would die in battle. Withholding honest feedback reflects weakness in the leader. Yes, it is hard and required to create a world class organization.

To be clear: Do not Force-choke or otherwise torture, assault, or threaten your employees. Whether you have thousands of followers awaiting your command or not, it’s better to lead by respect rather than fear like Darth Vader. Still, we appreciate that he … ahem … nips problems in the bud instead of lets them fester.

Always Look for Silver Linings – Positivity is Contagious

Cynicism and snark might be popular, but they won’t do you any good when you’re leading a group of people. Hope inspires. Optimism motivates. Purpose inspires. Results inspire. Opportunities for growth inspire.

You don’t have to go around like a modern-day Pollyanna but do try to keep one eye on the good in every situation, even while you take stock of the bad. As we build a culture of action and experimentation, each action will have successes and failures. It is the leader and the organization that can honestly learn and grow that will win. This is only possible by finding the success along with the course correction. Everyone’s favorite bad boy does it, so can you!

It always seems a little incongruous that someone so rough-around-the-edges and practical as Han is also so positive when the Rebels, and, later, the Resistance, are fighting a seemingly unwinnable war against the Dark Side. The hope he has is what keeps him pushing forward, and that’s something we could all do with a little more of.

At the end of every Star Wars movie, the prevailing lesson is that a win doesn’t come straight from the top. While leadership is essential, it’s a team exercise—and that’s a lesson George Lucas and his cast of characters never let us forget.

As you apply these Star Wars leadership lessons to real-world situations, we have one more tidbit to share: May the Force be with you.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Leadership Trends to Watch for 2019 and Beyond

With 2018 coming to a close, many of us are looking to 2019 and beyond. This article was originally published on Forbes.com in August 2018 summarizing the trends that emerged from the last 100 interviews conducted on Voice America Radio, Innovative Leaders Driving Thriving Organizations interview series.  It is the companion to an interview between Christopher Washington, PhD and Maureen Metcalf Top Leadership Trends in 2018 and beyond.

I host a weekly radio show that helps leaders update how they lead. The interviews are with key business leaders, global leaders, thought leaders, authors and academics. Each year, I publish the main themes we discuss on the show as well as in my consulting work with senior executives around the world.

I have now completed more than 150 interviews, and volatility was a recurring theme. This article is a synthesis of what we can take away as key factors for leaders and executives to focus on for the next four years.

1. Leaders must pay attention to trends and predictions.

As the rate of change accelerates, if you take a “wait and see” stance, you will be caught unprepared. The intersection of volatility, changes in technology and global interconnection means there are threats and opportunities on all fronts and a large pool of organizations poised to leverage both. Speed continues to matter.

2. Leaders and their organizations are becoming agiler.

A McKinsey survey of more than 2,500 organizations of different sizes, specialties and regions reported that “37 percent of respondents said their organizations are carrying out company-wide agile transformations, and another 4 percent said their companies have fully implemented such transformations. The shift is driven by proof that small, multidisciplinary teams of agile organizations can respond swiftly and promptly to rapidly changing market opportunities and customer demands.”

As leaders, it’s important to adopt a nimble mindset and culture. Being nimble means paying attention to trends and identifying small “experiments” you can run to keep up with or even ahead of the changes happening around you. Once you are clear about what will work for you and how it will work, pilot that change. Truly agile companies are always experimenting.

3. Organizations and their people must accelerate their pace of learning.

With an increase in agility, people and organizations will need to accelerate learning. In 1978, Harvard Business School Professor Emeritus Chris Argyris wrote Organizational Learning: A Theory of Action Perspective. This work continues to evolve and increase in importance, as learning provides a competitive advantage.

Take, for example, how organizations are automating more work. Employees who continue to learn and update their skills will be able to find new roles, while others who are not continually learning will be left unemployed or underemployed as their roles diminish.

4. Age range in the workforce will continue to expand.

As life expectancy continues to increase, many people will want to and need to work longer. Organizations will need to find ways to attract and engage older workers. They will also need to address the dynamics created when multiple generations of employees are working together on the same team.

With the decrease of age-based seniority, leadership will be taken by the best person for the role and will likely shift frequently in an agile environment. Organizations need to be creative in promoting engagement and teamwork across multiple generations.

5. Leaders need to identify and build talent at an increasing rate.

As technology evolves and organizations change more quickly, employees need to learn faster, and organizations need to identify workers to fill changing talent needs. Some of these needs will fall in the technology space, but not all.

We referenced older employees remaining in the workforce and returning. We also need to find ways to engage talent who have been previously overlooked. This could mean people leaving incarceration, people with disabilities who would, in fact, be great fits for certain roles, or adults who work from home because they are caregivers to their children or parents, to name a few.

6. Employee engagement will continue to be important in volatile times.

The importance of human interaction will continue to increase even as more of the workforce is working remotely – many rarely, if ever, meeting their colleagues. Leaders and organizations need to focus on soft skills such as emotional intelligence that have a strong impact on engagement and the effort employees put into communicating.

7. Communities must come together to solve quality-of-life and economic issues.

With the level of change, segments of the economy can easily be excluded from the workforce. The gap between economic haves (those with education, access and resources) and have-nots can increase, and the cost can be significant for the individuals, families and businesses impacted by a worker shortage.

Successful regions create organizations to tackle these challenges. This means organizations that traditionally compete for resources and clients also need to work together to solve challenges that impact them.

8. Effective leaders are conscious of their impact across a broad range of factors and stakeholders.

As we talk about conscious capitalism, the main idea is that “conscious” organizations tend to the health of a broad range of stakeholders. It becomes increasingly important to pay attention to the needs of competing stakeholders and balance these demands. Conscious capitalism is one mechanism that helps leaders explore the broader range of stakeholders and understand their drivers.

Business is getting more complicated and requires leaders to continually update their skills as well as their mindset and focus. This article summarizes some of my key learnings.

As a leader, are you seeing similar trends? What’s missing? What are you doing to prepare yourself and your organization to succeed during the next four years?

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Maureen Metcalf, CEO of Metcalf & Associates is a renowned executive advisor, author, speaker, coach and consultant.