Improve Employee Capabilities and Retention for No Cost

This week’s article is by Mark Herschberg, an author and instructor at MIT.  It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Essential Skills for Success No One Taught You that aired on Tuesday, October 19th, 2021.

 

There’s the old line:

Question: What if we train people and then they leave?

Answer: What if you don’t train them and they stay?

As we head into the new normal of a covid-norm world (post-covid doesn’t seem to be the right term because covid seems like it will be there to stay) what does it mean for our organization and the development of its members? Companies are already seeing higher than average turnover due to the great recession and expect to see it for another few quarters. Knowing a certain, higher than average percentage of your training dollars will walk out the door seems like a bad investment. Besides, HR and leadership are already stretched thin from re-opening offices, navigating the new normal, and dealing with a labor shortage; who has time to start a new program! But what if you could train for an insignificant amount of dollars and increase your retention at the same time?

Training traditionally is implemented with the “sage on the stage” model. Your employees are sent to listen to an expert. It means bringing the expert in or sending your team to some offsite training. Either way, it’s big dollars in direct costs, plus potentially additional travel time and costs. Today we can get that training virtually, but we know people tend to be less engaged watching a video for an hour.

Fortunately, there are existing models we can turn to. For decades, top business schools have used the case method. This is a form of active learning in which the class doesn’t simply listen but actively participates. It can involve case studies, discussion problem solving, reflection, or other techniques in which the members of the class don’t just listen but actively participate. It’s the technique we also use at MIT’s famed career success accelerator program.

A low-cost, easy to implement method is to implement learning pods at your organization. In business school students are broken into cohorts, groups of people with a mix of backgrounds. During a case study, each person contributes their thoughts based on their own knowledge and prior experience. The students learn in a stone soup manner, everyone contributes some insight to the discussion to create something much more valuable than anyone could have created on her own.

The cost of doing this is little to none. One method is to use a book. That’s basically the cost of a lunch per person, certainly not going to break your budget. You can also use free content, such as online articles, videos, blogs, or podcasts. What matters is that there is common content everyone reviews ahead of time. They can engage with content in 15-30 minutes and then have a discussion 45-60 minutes long. That’s a time cost of 60-90 minutes per cycle.

The groups can then meet, say twice a month to discuss the content. Much like with a business school cohort, it’s the class discussion itself that adds to real value. The content was just the nucleus around which the content is created.

There are several ways to structure this. The simplest is to create small groups, typically around 6-8 people, send them the content, and let them self-direct the conversations. So, with zero cost, and a couple of hours of planning overhead, you can create this training program at your organization.

If you want to go further, you can structure the groups in a number of ways based on seniority, department, or other factors. You can also be more proactive in guiding the discussion. For example, you can create discussion topics or questions for the groups to consider. You can ask groups to share their thoughts in an email thread, or on a company wiki so groups can share knowledge with each other. You can also do more advanced types of learning including bringing in speakers and workshops or running actual case studies. Organizations such as The Innovative Leadership Institute (ILI) have free resources that you can employ, such as the ILI’s six-year podcast library.  You can also organize people into larger groups, but that takes more active organization since you need to actively moderate discussions of more than a dozen people or so.  The Innovative Leadership Institute builds cohort groups based on the Position Success Indicator assessment to ensure learning partners are matched for optimal learning.

So far, we’ve created a no-cost development program. But it offers so much more. There are multiple, great secondary benefits from such a training program.

First, you increase employee engagement. Whether they’re on the brink of leaving or are currently happy in their roles, employees will feel more engaged with the company. It’s no longer just work for pay, but a company that cares about them and wants to train them up. This will only help with engagement and retention.

Second, it’s a chance for employees to build those important internal networks. If you create groups mixed across departments people will get to know co-workers, they might not otherwise come across. This helps to break down silos and increase cross-departmental communication.

Third, it creates a common language. If everyone has read Good to Great you can say “hedgehog”, and everyone knows what you’re referring to. Models, stories, analogies, and terminology now become part of the common language of the company, helping to improve how people communicate with each other.

This is not to say you shouldn’t do other types of training, but as HR resources are stretched actively recruiting, this is a low-cost, low-effort program to engage and improve your employees. You can create this on your own or use free online resources like The Career Toolkit Development Guide available at https://www.thecareertoolkitbook.com/resources.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author

From tracking criminals and terrorists on the dark web to creating marketplaces and new authentication systems, Mark Herschberg has spent his career launching and developing new ventures at startups and Fortune 500s and in academia. He helped to start the Undergraduate Practice Opportunities Program, dubbed MIT’s “career success accelerator,” where he teaches annually. At MIT, he received a B.S. in physics, a B.S. in electrical engineering & computer science, and a M.Eng. in electrical engineering & computer science, focusing on cryptography. At Harvard Business School, Mark helped create a platform used to teach finance at prominent business schools. He also works with many nonprofits, including Techie Youth and Plant A Million Corals. He was one of the top-ranked ballroom dancers in the country and now lives in New York City, where he is known for his social gatherings, including his annual Halloween party, as well as his diverse cufflink collection.

Photo by Matthew Osborn on Unsplash

Are You A Future-Ready Leader?

This week’s article was originally published by Maureen Metcalf for Forbes Coaches Council on July 20, 2021.  Maureen is the founder and CEO of the Innovative Leadership Institute.  It is a companion to Howard Tiersky’s on Innovating Leadership, Co-creating Our Future titled Winning Digital Customers: The Antidote to Irrelevance that aired on Tuesday, October 12th , 2021.

 

Across the globe, leaders are grappling with the future of work across a broad spectrum of considerations — ranging from mandating vaccines to what hybrid work looks like — to attract and engage employees to run operations.

I have seen lots of articles on the future of work. This article addresses the future of leadership. As work changes, leadership must also change. Helping leaders become future-ready has been an important topic for me for over a decade. I started a company focusing on helping leaders “innovate how they lead” to keep pace with their industries and stakeholders. Post-Covid-19, the leadership required to succeed has changed. Leaders must rethink their mindset (also known as their leadership algorithm) and their actions. Here are some of the changes that will be needed.

Organizational Impact In Place Of Personal Recognition

Many traditional leaders are guided by the desire for personal success and peripherally by organizational success. The future-ready leader’s vision of success provides humble guidance based on performance and the value of the organization’s positive impact. This leader seeks to maximize organizational success over personal recognition. This shift is significant as employees are increasingly making job choices based on the company’s alignment with making an impact. According to a January 2021 McKinsey article, “Future-ready companies recognize that purpose helps attract people to join an organization, remain there, and thrive. Investors understand why this is valuable and factor purpose into their decision making: the rise of environmental, social, and governance (ESG)–related funds is just one of the ways they acknowledge that purpose links to value creation in tangible ways.”

Collaboration In Place Of Command And Control

Traditional leaders relied heavily on a “command and control” style, where they had most of the answers. Now, the future leader leverages the team for answers as part of the decision-making process. An example is companies surveying their employees to ask them how they want to work post-Covid-19 rather than leaders dictating policy. Leaders who ask and respond by balancing business requirements and employee preferences find more success than companies that dictate policies. According to a report by Monster.com, in what’s being called the “Great Resignation,” 95% of workers are considering changing jobs. With this level of workforce pressure, the stakes are high to get the return-to-work policies right because employees are more mobile, and attracting talent is increasingly challenging.

Experimentation Over Simple Solutions

Leaders who pick a direction in a “black/white” manner often tend to stay the course dogmatically. Future leaders perceive and behave like scientists: continually experimenting, measuring and testing for improvement and exploring new models and approaches. These leaders understand they need to make quick decisions and move into action before they have sufficient information. However, this fast-action leaves them at risk if they cannot refine their direction based on what they learn from their initial steps. Therefore, they take the smallest decision and action possible so they can learn and refine their approach. Agility becomes foundational.

Growth Mindset In Place Of Fixed Mindset

Leaders who focus on being technically correct and in charge put themselves at a disadvantage compared to the future-friendly leader who continually learns and develops self and others. With the volume of change, leaders need to continue to learn about their industries, businesses, and leadership craft. They need a growth mindset and need to help their organizations become learning organizations.

Engagement Focus In Place Of Autocracy

Leaders who managed people by being autocratic and controlling must shift to focus on motivating and engaging people through strategic focus, mentoring and coaching, emotional and social intelligence and empowerment. With a tight labor market, companies struggle to attract and retain employees required to meet customer expectations. Employee engagement is higher when leaders use a range of engagement modes and tools to drive success.

There’s a strong connection between employee engagement and company profitability. In a Gallup study of nearly 200 organizations, companies with the highest levels of employee engagement were 22% more profitable and 21% more productive than those with low levels of engagement. In addition, 94% of the companies on Hay Group’s list of the World’s Most Admired Companies believe that their efforts to engage employees create a competitive advantage.

Multi-Stakeholder Model In Place Of Profit Only

Traditional leaders who tend to the numbers and primarily use quantitative measures that drive those numbers need to expand how they define and manage performance and broaden their focus. The future-focused leader continually balances customer satisfaction, employee engagement, community impact, cultural cohesion, social responsibility, environmental impact and profit. This leader is balancing a broader range of stakeholders with nuanced expectations.

Movements like conscious capitalism expand the definition of capitalism and encourage leaders to be more aware of the impact their decisions have on the broader stakeholder community they serve. Similarly, the increasingly popular ESG movement requires that leaders consider the environmental, social and governance impacts of their decisions. Increasingly, large institutional investors are focusing on companies with healthy ESG performance records. From Citi’s 2020 ESG report, “The events of 2020 are a stark reminder that companies like ours have a role to play in helping tackle the world’s toughest problems — and this sense of responsibility drives our ESG agenda,” said Jane Fraser, Citi CEO. “We don’t see ESG as a separate effort. Instead, it is embedded in our daily efforts to support our clients, colleagues and communities, and our work as a bank. We take great pride in our work and are delighted to share it with all our stakeholders in this report.”

Final Thoughts

As leaders, we are the stewards of our organizations, employees and stakeholders’ expectations. Therefore, we need to build future-ready leadership mindsets and skills required to lead in a manner that promotes success short- and long-term for our broad range of stakeholders.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunesTuneInStitcherSpotifyAmazon MusicAudible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author

Maureen Metcalf, CEO, the Innovative Leadership Institute, is dedicated to elevating the quality of leaders globally.

Photo by Memento Media on Unsplash

For Zs, Choosing to Work Somewhere Isn’t Just About Making a Career Choice. It’s About Casting a Vote.

This week’s article is by AnneMarie Hayek, a cultural consultant and generational expert.  It is a companion to her interview on Innovating Leadership, Co-creating Our Future titled The Power and Promise of Generation Z that aired on Tuesday, October 5th, 2021.

 

Recently, some members of my team at ZSpeak (all between the ages of 19 and 24, placing them squarely at the upper age range of Generation Z) hit me with a bombshell. It all came about when I asked them how they make career decisions.

As someone who’s spent years studying generational evolution, I wanted to hear from them how their decision-making process compared to that of millennials. Plus, the organizations I consult for are often desperate to find better ways to recruit this new generation—because, far too often, they’re missing the mark in hiring effectively.

What I learned from my Zs was eye-opening, and the further research we’ve done supports what they shared. Turns out, when Zs make employment decisions, they view it as casting a vote for the kind of world they want to build.

This is a far cry from millennials and reinforces an important lesson for employers: Zs are not simply younger versions of their predecessors. If you engage with Zs the way you would a millennial job candidate, they’ll quickly move on. However, if you understand who Zs are and how to give them what they want—something I’ll walk you through in this article—you’ll be far more successful in attracting and retaining talented Zs.

Zs Are Not Millennials

To understand why Zs look at their career choices as a vote toward building the future they want, you first have to understand one fundamental truth: Zs grew up completely differently from millennials, which means they have wildly different career priorities.

Millennials are the “Instagram” generation. People shared often-superficial, filtered posts intended to show how perfect their lives were. As a result, millennials gravitated towards the appearance of fun and perfection. Employers recognized this and focused on offering perks in their workplaces: cool outings, game rooms, baristas, and more.

Zs, on the other hand, grew up with 24/7 digital access to all that’s real and raw in the world. They’re the “TikTok” generation: they see the world as-is, without filters and superficiality. Because of that, they gravitate towards things of substance.

To Zs, perks feel contrived and fake. They don’t care about the rooftop views or the double caramel macchiato frappuccinos; they care about good pay, health care, and mental health support. When they are considering prospective employers, they’ll “cast their vote” by working for the ones who support healthy, employee-centered workplaces.

The Creator Generation is Here

While important to Zs, a company’s compensation and benefits package is just one consideration. Unlike millennials, who grew up consuming content through their social feeds, Zs grew up creating content via platforms like TikTok, YouTube, and even Minecraft.

As a result, Zs don’t want to simply “work;” they want to be given a voice and the ability to express themselves creatively. They’re ushering in a radical explosion in the Creator economy: there are now 32 million digital creators. Zs are savvy about monetizing their creativity—they know that anyone with more than 500 followers can make money as a creator online.

Zs sees the traditional 9–5 job as just one of many career options. If they don’t like their corporate options, they’ll create their own. To attract them, then, companies must prove to Zs they value their unique perspective and talents. If they don’t, Zs will look elsewhere.

From the Individual to the Collective

Millennials entered the workforce at the height of startup culture, which romanticized the 24/7 hustle and was defined by a marketplace in which each individual had to fend for themselves, with little loyalty on either side.

Zs have grown up in a world of constant instability. Through their devices, they’re continually exposed to the climate crisis, gender and racial inequality, and deep political divides. They’ve also experienced turbulent economic periods and a global pandemic. As a result, they crave security and are far more interested in collective wellbeing than an individualistic orientation.

This devotion to the collective means Zs are willing to stand up for what they believe is right—together. They will advocate for better work, pay, and benefits, just as they will for climate regulations, gun control, and racial justice. Collectively, Zs know they hold incredible power. They view who they work for as a vote about how people are treated, who is represented, and who holds the power—and once they cast that vote, they will stay with those companies.

Do’s and Don’ts of Recruiting Zs

Given all this, when it comes to recruiting Zs to your workforce, there are a few things to keep in mind. First, clearly outline the requirements of the position upfront. Be transparent about salary, benefits, and responsibilities. This is far more effective than relying on vague buzzwords (“digital ninja,” “boss babe,” “marketing rockstar,” “guru,” and so on).

Next, spend more of your budget on comprehensive benefits (rather than perks), paid time off (PTO), and fair wages. Zs are looking for security and reliability, not trendy office snack bars.

Finally, don’t gloss over your company’s culture, values, and impact. Zs believe companies have a responsibility to address environmental and social issues. They want to see that you recruit under-represented communities: women, people of color, immigrants, bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.

Remember, above all else, Zs think of their employment decisions as casting a vote, and they are determined to work for places that positively impact the world.

For more on how Generation Z is impacting the workforce and the world, go to annemariehayek.com or find We Generation on Amazon.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author

AnneMarie Hayek is a cultural consultant, generational expert, and social agitator who deeply understands society’s evolutions. She founded and leads two companies, Global Mosaic and ZSpeak, with a passion for navigating the cultural movements shaping our world. AnneMarie and her team of experts have advised the world’s largest companies, organizations, governments, and presidential candidates for more than twenty-five years. She has a graduate degree from the University of Chicago and previously served as SVP and VP of Global Strategy at BBDO and Leo Burnett.

Photo by Jed Villejo on Unsplash

The Science Behind Our Yes!

This week’s article is by Lou Zenteno and Jim Ritchie-Dunham.  It is a companion to Jim’s interview on Innovating Leadership, Co-creating Our Future titled The Science Behind Our Yes! that aired on Tuesday, September 28th, 2021.

 

The evidence is clear.  When we start with a Yes!, we are far more productive, creative, and engaged.  When we start with a No!, we are far less productive, creative, and engaged.  The evidence is in social media everywhere, in our work with 1,000s of groups in 43 countries, in our teaching at leading universities, and in our survey research with over 100,000 responses in 125 countries.

Along with the recent shake-up of the world as we knew it, brought on by the pandemic, comes the opportunity to self-assess where we are putting our energy in our day-to-day activities. While this isn’t new, the changes and uncertainty we have experienced, both firsthand and through our groups, have created a more obvious space to reflect on it. We have new situations that require new daily decisions.

If we make 35,000 choices per day, or 2 per second, 99% of them are taken unconsciously [1]. It is in this unseen space where we have the opportunity to find our real Yes!  We can avoid running on autopilot, shifting from reacting blindly to being consciously aware.

Choosing our Yes! is an acceptance; affirmation and confirmation of our human creativity. It is an acceptance of ourselves that enables us to access what we hold true. It is an affirmation of our capacity to choose, through our will, where we want to direct our attention and intention. It entails the affirmation of other agreements that are intrinsically connected. And perhaps, most importantly, it is the confirmation to the external world of where we are choosing to channel our energy.  This shows how we enter into our relationship with the world.

As leaders, you might be thinking, “How can I ‘know’ this for myself?”  Easy!  You know this.  You are constantly receiving feedback about your choices through your experiences. Our work with leaders shows that there is a common denominator–you know when you are resonating in your Yes!, when you are engaged in creative flow, in synergistic collaboration within a group, reaching high impact together.  You also know when your efforts, your attention, and your intention, are not aligned with your Yes!, when you accepting a No.

While easier said than done, the truth is that not choosing your Yes! has huge implications.  Falling asleep, not being aware of where you are making your choices from, the perspectives and agreements you are accepting unconsciously are dangerous, expensive, and very inefficient.  It’s not only ineffective for organizations, it is also an energy-draining experience for you and your colleagues. Companies are struggling today to get the talent they need. They are having trouble finding accountability, creativity, and self-initiative in their collaborators [2].  It is easier to attract talent to highly engaging, creative, productive experiences than to disengaging, improductive experiences.

It is your decision.  You can choose and shift your agreements.  You can align with your Yes!  Groups with a deeper Yes!, a deeper shared purpose, have more healthy interactions, far greater outcomes, and achieve much more impact. This has been shown to be true in fieldwork from the Institute for Strategic Clarity (ISC) with over 1,000 groups in 43 countries, surveys with over 100,000 responses in 125 countries, and our research network including the ISC, Harvard, Oxford, UCT, EGADE, and Boston College.

So finally, something to reflect on: What gets your Yes!?  Where are you giving your creativity? For the love of what future do you give your will? This creative contribution, which is unique to you, is yours to give.  Yours to engage.  We invite you into daily practice, asking yourself, “Is this a Yes! for me?”  If it is not, then, “Am I accepting a No?”  “Can I shift this to a Yes!?” You can also ask this within a group. Is this the Yes! that we want? Are we happy with how this is going? Is this engaging us? Is this bringing our best creativity? Can we shift it to a Yes!? If we can’t, can we still accept this No, even when knowing this is not our Yes!?  What is the cost of staying engaged with a No? Why would we stay?

Here is your easy cost-benefit analysis. What is the cost of you Yes! and the cost of your No?  When you accept the No, you give up value creation and impact towards the business’ purpose.  Value and impact that can be derived by choosing our Yes!

In the end, it is your choice. Your choice to collapse and accept your No, or engage your Yes!

You can find out more about the work with organizations, the free Agreements Health Check survey, and our research at isclarity.org, where you can also contact us to connect to our network for a full assessment of your organization.

 

References:

1 https://go.roberts.edu/leadingedge/the-great-choices-of-strategic-leaders

2 https://go.manpowergroup.com/talent-shortage

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Authors

Jim Ritchie-Dunham is president of the Institute for Strategic Clarity, affiliated with Boston College, Harvard, EGADE Business School, and UPMadrid, co-author of Ecosynomics (2014) & Managing from Clarity (2001). He blogs regularly at jlrd.me. He has a BSPE (UTulsa), MIM (Thunderbird), MBA (ESADE), and PhD Decision Sciences (UTAustin). Ecosynomics: The Science of Abundance shows (1) you prefer abundance-based agreements to scarcity-based ones, (2) lots of people have figured out how to live this way, for decades, with far better results and experiences, and (3) you can choose to shift your agreements, experiences, and outcomes to abundance-based. [Get the book at https://bit.ly/ecosynomicsbook.]

Lourdes Zenteno is a systems thinker, a creative integrative professional, and a purpose-driven strategist. She is trained as a Systems and Industrial Engineering with a major in Quality (Black Belt Six Sigma); holds an MBA from Grenoble Ècole de Management, France, and a M. Phil. in Ecosynomics from the Institute for Strategic Clarity, USA.  She is Co-founder of ConnexAre, member of the Institute for Strategic Clarity Community and a founding member at Intergen. Her 10+ years of experience with international organizations have been mainly around socio-ecosystem design, process improvement and transformation, and collaborative processes that move individuals and groups towards flourishing.

Photo by Drahomír Posteby-Mach on Unsplash

Setting the Virtual Table: How to Build a Culture of Belonging One Cyber-Meal at a Time

This week’s article is an article by Jeffrey Hull, CEO of Leadershift, Inc.  It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Flex: The Art and Science of Leadership in a Changing World that aired on Tuesday, September 21st, 2021.

 

After a year of forced remote work, Zoom overload, and a substantial loss of work-life balance for many of us, the news is stark: virtual work is here to stay. That is according to workplace expert, Dave Burkus, who I had the privilege of interviewing recently for the Institute of Coaching at Harvard. But the news is not all bad. As Dave points out, research shows that many benefits outweigh the drawbacks once we learn how to optimize our work lives in virtual spaces: we have more work-time flexibility, no commute, can spend less on work “costumes” and can potentially work anywhere there is a good internet connection. Virtual work can also increase a worker’s sense of autonomy, which according to research on self-efficacy by Richard Ryan, PhD at the Center for Self Determination Theory is one of three evidence-based factors, along with competence and relatedness, that underpin performance and motivation.

The trouble is that the third factor, relatedness, is particularly difficult to maintain, let alone enhance, in cyber-space. So how do we build a sense of connection, community, and belonging when we’re sitting alone watching tiny boxes on a two-dimensional screen? The answer may surprise you. As Dave points out in his excellent book, Working from Anywhere, the key to connecting in virtual spaces is being intentional about re-creating those experiences that foster cohesion and collegiality.  First among them? Food.

For centuries, human tribes have communed by breaking bread together. Either sitting around the fire or the dining table, the simple act of sharing a meal ensemble has been part of all human cultures. As Burkus describes, a perfect example can be found in Sweden, with the “cake and coffee” culture known as “Fika:” where employees share a drink and a bite to eat with co-workers (not alone at their desks like many Americans) on a daily basis.  It is a deeply important ritual that underpins their well-known collegial, yet high-performing, work culture.

Yet, as regenerative design expert Ben Preston points out, it is challenging to “feel” that same emotional arousal provided by the lived experience of taste, smell, tone, and touch through a two-dimensional screen. The human parasympathetic system needs a certain amount of stimulation to mediate the “fight or flight” response, to bring us into a state of calm rapport.  Eye contact, gestures, smiles, and yes, the arousal of our taste buds and sense of smell, are keen aspects of how humans build trust. So how do we do it virtually?

Well, if you have ever watched a cooking show on TV, or recently saw Stanley Tucci devouring homemade pasta on his gastronomic tour of Italy for CNN, you know that just watching someone eating delicious food can make your taste buds tingle. Breaking bread in cyberspace can work. But you have to pay attention to the details. So here is my five-step recipe for virtual dining that is sure to delight, and inspire, a high-performing team.

  1. Get serious: Food and drink are the lifeblood of vitality for all of us. When we dispense with mealtime gatherings due to remote work we are missing out on something important.  Leaders take note:  creating an opportunity for your team to come together over a shared meal – even if very much BYOB – is serious stuff.  You may not be able to take your team out for lunch or dinner, but you can bring them together, turn off the “to-do” list and share the intimacy of a meal. In fact, by having your team bring their favorite foods, or perhaps a special drink concoction into the mix, the experience can not only be fun but can become a cross-cultural learning experience.
  1. Get personal: Food and drink, are actually just the appetizer, for it is in the stories we share about the highs and lows of living life—taking care of friends and family, overcoming obstacles, watching our kids grow and achieve—where bonds are forged. The virtual meal is an opportunity for leaders to invite everyone into a shared experience. Norms, myths, symbols, and intangible “moments” are what coalesce into a culture of teaming (and psychological safety).

It is important, however, for the circle to be complete by encouraging — not demanding — everyone, even introverts, participates. The key for leaders in this regard is to be the role model: share with humility and vulnerability some triumph or failure, which gives others permission to let down their hair, be human, and imperfect. Cultures of safety and trust are not born of competition, one-upmanship, or “sucking up” to the boss.  It is imperative that the interaction be facilitated well — that employees feel relaxed, supported, welcomed in their diversity and uniqueness.

  1. Get physical: Another key element of meal gatherings that is often taken for granted in the “real world” in the sense of tactile connection afforded by varying our somatic movements, postures, seating arrangements, and so on. To include this physical and energetic component in cyberspace requires intention and attention – to detail.  A leader might suggest people “dress up” (remember office attire?) or wear a costume.

It might be appropriate to suggest participants invite significant others to join in, or bring a child or pet to the “dinner table”.  One way to bring sensory experience into the meal is to have everyone bring a symbolic object that is meaningful for them — to “show and tell” — and share the meaning with which an object or symbol is imbued.  Another possibility is a poetry reading or musical interlude. Often at pre-covid gatherings, we would invite a co-worker to play an instrument or sing. This same activity can be accomplished online: a musical interlude adds color and flair to a virtual meal. Finally, consider adding variation in the use of physical space:  have everyone join in on some dance moves, stretch, or breathe together.  The key: get up and move!

  1. Get game: Last, but not least, in contrast to all of the above; don’t take the whole thing too seriously.  What makes gatherings special, memorable, and relaxing in the “real world” is also true virtually: stuff happens. Make space for slip-ups, jokesters, break-downs. Take time for fun and games. Dining together, virtually, should be what I would call “serious fun.”

One of my clients plays virtual charades with her team, another had a cocktail invention contest (e.g. They sent around a list of ingredients, all non-alcoholic, and then proceeded to find creative ways to mix and match for the best flavor combos). Another leader held an impromptu karaoke event on Zoom, which brought out the best and worst – in everyone.  The key here is to be playful, light, inclusive (invite the introverts, gently, to participate), and serious, all in the name of bonding.

 

There is a reason why the most important scene, the finale, in one of the longest-running Broadway musicals, recently celebrating 25 years of success across the world, is set in a restaurant around a big dining table. The cast of RENT sings the famous anthem La Vie Boheme while, eating, drinking, and dancing on the table. This ritual celebration symbolizes the ultimate experience we all crave as humans: to belong.

So as the RENT cast might say, there is no time like today. If you are leading a remote team, get serious, and get playful. Bring everyone together on Zoom, Teams, or whatever platform you like, set aside work for a bit, and instead, set a virtual table, eat, drink and make merry. Your team will be glad you did.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author
Jeffrey Hull, Ph.D. BCC is CEO of Leadershift, Inc. a leadership development consultancy based in New York City and author of the best-selling book, FLEX: The Art and Science of Leadership in A Changing World, from Penguin-Random House in 2019. A highly sought-after speaker, consultant, and executive coach with over twenty-five years working with C-suite leaders worldwide, Dr. Hull is also a Clinical Instructor in Psychology at Harvard Medical School and adjunct Professor of Leadership at New York University. He is the Director of Global Development at the Institute of Coaching, a Harvard Medical School Affiliate. Dr. Hull has been featured in Harvard Business Review, The New York Times, Investors Business Daily, and a wide range of media. He can be reached at www.jeffreyhull.com

Photo by Jay Wennington on Unsplash

Stratified Systems Theory Applied To Dream Teams

This week’s article is an excerpt from The Science of Dream Teams: How Talent Optimization Can Drive Engagement, Productivity, and Happiness by Mike Zani, CEO of The Predictive Index, a talent optimization platform that uses over 60 years of proven science and software to help businesses design high-performing teams and cultures.  It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled The Science of Dream Teams that aired on Tuesday, September 14th, 2021.

What do you have to do next week? What will be on your plate four months from now? How about in two years? If you pose these questions to different people in your organization, you’re sure to get very different answers. Some will provide full to-do lists for different scenarios, while others will shrug, wondering why you’re asking questions that seem irrelevant to their jobs.

People across an enterprise hold wildly different ideas about the future. During the Cold War, a psychologist named Elliott Jaques carried out research on this subject and called it the Stratified Systems Theory. The idea, which was especially useful for the military, is that different jobs require different time horizons. Certain people are comfortable projecting far into the future, while others limit their view to a single week, or even a day. So the trick for a large bureaucracy, Jaques wrote, was to layer the talent according to people’s time horizons.*

If that sounds a tad theoretical, consider concrete examples. An engineer is heading up a team building a manufacturing plant. Working on the construction might be a welder who handles assignments thrown his way. He doesn’t have to plan too much for tomorrow or the next day. His time horizon can be counted in hours.

But the engineer takes a longer view. He has to consider the supplies he’ll need next month and the month after. By that point, winter storms might be blowing through. How will that affect supply chains and construction? He’s dealing with a number of variables over a time frame of several months. Next year, he knows, he’ll have a different project. But he doesn’t have to plan for it.

His boss does. She’s a regional manager who has financial responsibilities, a profit and loss report due every quarter. She’s already prospecting for next year’s projects, some of them in Europe. She’s busy calculating how many workers she’ll need, considering currency hedges, and gauging the risk of banking on contract laborers, which hinges on the job market next spring. She has to think ahead, at least a year or two.

She reports to a chief executive, who might be plotting an Asian strategy, including a massive acquisition in Japan. This person has to weigh variables far into the future, perhaps a decade, even longer.

When Elliott Jaques was drawing up his Stratified Systems Theory for the military, the expanding time frames, Strata 1 through 5 (see Figure 4.1), fit neatly into a rigid hierarchy. Privates didn’t need to think about the future, only to follow orders hour by hour. Each ascending rank required a longer vision, until you got to five-star generals, who had to consider the geopolitical implications in 5 years, or 10, of nuclear weapons development or the containment strategy of the Soviet Union.

While few of us run companies as hierarchically rigid as the military, it’s still valuable to measure the time horizons that employees are comfortable with, and to use them in the deployment of talent.

There are tremendous advantages in a workforce marked by higher strata proficiency. We strive for it in our company. One big plus is that a person who envisions what’s ahead is more likely to figure out what to do—thinking through the steps that lead in the right direction. These people need less management, and are frequently self-starters. They’re more likely to generate ideas because they’re imagining the future and scenario planning. People who think far ahead also have potential to climb into management and executive roles.

Getting a grip on strata is fundamental for designing reporting relationships in an enterprise. Think of what happens, for example, if a chief executive has an administrative assistant who functions on a Strata 1 level. To manage this person, the CEO must drop down to Strata 2, allocating perhaps 15 minutes every morning to go over what the assistant is going to do and how to handle certain calls and emails and calendar items. This is not time well spent. And for this reason, many CEOs hire executive assistants who function at high strata levels. These elite assistants can see the entire operation, and anticipate what’s ahead and what needs to be done. Often, they shed the assistant moniker and become executives in their own right.

If you’re in a small startup, you don’t need to think much about reporting relationships. But as a company grows to 200 people, it develops new levels, with executive vice presidents and division leaders. It’s while managing talent in such an enterprise, with five or six levels, that the strata take on importance. Ideally, each level will have to drop only one strata to manage its reports. Big gaps waste time and lead to frustration.

How do you test for strata? Tom Foster, a management consultant and author, proposes a question, such as: “When you finish what you’re working on now, how do you get more work?” Some people say they wait for their next assignment. Others ask their manager. Others might start to enumerate everything they know that needs to get done. The answer often reveals a person’s time horizon.

I often test for strata during the hiring process. After all, if we want high-strata employees, the job interview is a great place to screen for it. I might ask candidates to tell me a story about the most complicated project they ever undertook in their youth or early in their career. I’m not looking for altruism or team play or any other virtues. I’m focused on comfort with complexity and long-span thinking.

Some people, eager to flash their entrepreneurial credentials, tell me about a business they started. But when you poke further, there’s little there. For example, someone designs a website in college. It’s pretty good. And a local business pays him $500 to make another one. Pretty soon, he has a small business of his own, which pays a chunk of his expenses through college. That’s great, but it doesn’t show a strategic vision.

One of the best strata stories I heard was from a former high school actor named Rich Weiss. He and his friend worked on sets for a high school play. That didn’t sound so complicated to me at first. But then he described the constraints. There wasn’t much money or space. They had to figure out how to make a set that fit into the gym, one the school used for all kinds of activities. So the set had to be compact, moveable, and affordable. They had to plan in September to build it over the winter holidays, without interfering with basketball and gymnastics, and then stage it in March. Rich was clearly a strategic thinker. He now uses those skills to run important processes at our company. He doesn’t have to wait around for someone to tell him what needs to be done.

Excerpt from The Science of Dream Teams: How Talent Optimization Can Drive Engagement, Productivity, and Happiness by Mike Zani, pp. 60-65 (McGraw Hill, July 2021).

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author
Mike Zani is the author of The Science of Dream Teams: How Talent Optimization Can Drive Engagement, Productivity, and Happiness and CEO of The Predictive Index, a talent optimization platform that uses over 60 years of proven science and software to help businesses design high-performing teams and cultures. Zani is also the co-founder and partner at Phoenix Strategy Investments, a private investment fund. An avid sailor, he was the coach of the 1996 US Olympic Team. He holds a BS from Brown University and an MBA from Harvard Business School.

 

Photo by Leon on Unsplash

The Spirituality of Work and Leadership

This week’s article is provided by Paul Gibbons, academic advisor and author.   The article is an excerpt from his new book The Spirituality of Work and Leadership: Finding Meaning, Joy, and Purpose in What You Do.   It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Finding Meaning, Joy, and Purpose in What You Do that aired on Tuesday, September 7th.

 

VOCATION AND SPIRITUAL FIT

“Most people’s jobs are too small for their spirits.” ~Studs Terkel, from Working

People spend nearly half their waking lives at work, perhaps 100,000 hours in a lifetime. In the previous chapter, we argued that the time one spends working should be joyfully and purposefully spent, contributions should be a source of meaning and fulfillment, and social interactions should be a significant source of community and connectedness.

In this chapter, we start with questions about vocation and mindset: Which matters more: what you do, or how you do it? Can you bring a spiritual mindset, say of gratitude or service, to any job? How much responsibility for the worker’s experience lies with the worker, and how much with the employer?

CHOOSING WORK – BALANCING SECULAR AND SPIRITUAL

“Discovering vocation does not mean scrambling toward some prize just beyond my reach but accepting the treasure of true self I already possess.” ~ Father Thomas Merton

One workplace spirituality “killer-app” is vocation choice, sometimes called fulfilling your purpose in life, finding your calling, or “following your bliss.” This subject has birthed hundreds of books. A few, such as Connections between Spirit and Work in Career Development, are academic in approach. Others are more inspirational and practical, such as True Work, The Purpose Driven Life, The Leaders Way, The Work We Were Born To Do, and The Art of Work.

The above books rightly say that the feeling of being called may be immensely powerful. For the called, it may provide motivation to make drastic life changes. Calling provides a narrative for work that can help you soar in the good times and transcend the bad times. It helps leaders lead with greater passion and charisma—indeed, many leadership development programs help leaders create a powerful career narrative about their highs and lows and the learning from those that has shaped who they are. In my programs, leaders used to explore this by creating a timeline of life and leadership experiences that had shaped their vision and values and that shape what is unique about them and what they stand for as a leader.

There is a question of whether calling comes from “out there,” the Universe, a Higher Power, God, or whether (as existentialists would have it) there is no purpose “out there,” but we are liberated to choose for ourselves. Different strokes.

For the existentialists or people without a deity, this freedom of choice, of accepting responsibility for those choices, and of doing the work of creating meaning can be hard. In the words of Jean-Paul Sartre, “Man is condemned to be free; because once thrown into the world, he is responsible for everything he does. It is up to you to give [life] a meaning.”

When reflecting upon your calling, using one of the many guides available, you want first to focus on the spiritual, the meaning derived from work, and on intrinsic satisfaction rather than on skills, interests, job opportunities, financial rewards, and traditional views of success. Secular concerns press upon us all the time, so we give priority to the less urgent but more important. There are various tools career coaches use to help with this: narratives, dreams, symbols, poetry, visualization, and insights from the past.

Once you’ve used these “spiritual tools,” you balance spiritual with secular concerns.

One simple tool, the Ikigai (“reason to live” in Japanese), helps readers think through the tension between the secular and spiritual worlds53.

Diagram V-1: The Ikigai career purpose tool

To use this tool, spend about an hour thinking about each of the petals and the tensions between them. Ask yourself which petal is most or least fulfilling in your current role. (I have formalized this process with a questionnaire and in workshops, but the do-it-yourself approach works well if you dedicate the time to it.)

Where some books on calling are wrong

“If you’re having work problems, I feel bad for you son. I got 99 problems but meaning ain’t one.” ~99 PROBLEMS, JAY-Z , paraphrase

Coaches and self-help gurus sometimes draw a distinction between societal and parental influences, the tangible pressures of living (paying rent), and what the “inner-self” or “real you” or “true self” is called to do.

This distinction is false and unhelpful because there is no “you” bereft of any historical or cultural influences – your likes and dislikes, talents and shortfalls, personality, and values were shaped from an early age by dozens of influences. You can’t untangle the threads and find a “pure you” in there. Humans have many scripts running – you just get to choose which you pay attention to. You also get to choose to set some influences aside and give more weight to others.

We gain information about the world of work as we mature.  Sometimes I advise young people that early jobs are as much about finding out what you dislike as what you like. Choosing a career is always a balancing act of dozens of factors including some fairly prosaic geographical ones such as where you prefer to live, where your spouse prefers to live, where the schools are good, where parents, friends, and relatives live, as well as all the different factors covered by the Ikigai.

Another faulty assumption of many spiritually oriented career counselors and coaches is that the practical matters of earning a living, developing skills, and finding a job will “unfold” once finding a calling unlocks the passion and commitment that lie within you. I don’t think this is helpful or true. There is a certain kind of spirituality, usually New Age, that holds that once you find your calling and put your career intentions “out there,” the Universe will provide a living.

Well, as they say in the Middle East, “…trust Allah but tether your camel.” Even though the Universe is on your team, put the hard work in. Circumstances, opportunity, luck, the economic environment, and your job-hunting skills will play a part in the realization of your calling. Adults need to balance passion and practicalities in the world of work – and (again) need to balance secular and spiritual concerns. (There is a 12-Step expression: “God does the steerin’, I do the rowin.’” For Humanists, it might be, “the purpose I’ve created does the steerin’, and I do the rowin.’”)

Another faulty assumption of some spiritual approaches to calling is that finding your calling and doing it is necessarily a source of great joy. Maybe. Life stories of great saints suggest that not everyone who is “called” finds it easy. It sometimes demands great change and sacrifice. You might be called to earn a quarter of what you do now. Or are you ready to uproot your family? Are you ready to go back to school? Do you want to be called to sacrifice? Do organizations want their workers to be called? Typically, in the 21st century, we want the “goodies” from calling or vocation without the sacrifice.

Coaching people out the door

“They attain perfection when they find joy in their work.” ~The Bhagavad Gita

Finally, coaches focus on worker self-actualization for (or so they should even if they are performance coaching), but many times when I’ve coached a mid-career executive on career matters (paid for by the company), they decide to go self-actualize somewhere else. When my firm ran a leadership development program for a few dozen senior investment bankers (partners in a big firm), we talked about choice, self-expression, joy, balance, work-family, and goal setting. Five of our initial group of 12 were gone within a year (retired, began independent consulting, or moved to another firm).

In the long run, empowering self-actualization that leads to someone quitting may benefit the business, creating an opening for someone whose passions may be more aligned. (After all, you should prefer employees who are passionate about being there.) The employee’s departure increases the amount of big-picture happiness in the world—you’ve done a good thing. In the short run, though, it looks like financial folly—investing in executive coaching to watch your employees leave and then incurring the cost of losing and rehiring a worker.

The challenge for businesses is how to improve their recruiting and interviewing processes to better identify those who are truly called to work for them. How can organizations best hone and express their mission so prospective employees can discern whether they should be working there?

There is a bigger challenge we get to later which is how businesses can they make sure their insides live up to the glossy outsides of recruitment pitches.

THE SPIRITUAL FIT

“…you are someone who has a particular passion or a particular personal philosophy, and you’re able to turn work into an instrument of realizing the deeper meaning in pursuing your personal philosophy or passion.” ~Satya Nadella, Microsoft CEO

Satya is talking about what I call the “spiritual fit” how well one’s purpose and values fit with the specific mission of our employer.  However, a courtship might produce a fit and result in two people deciding to marry but working on the fit does not stop there. Even if you find a job in the Ikigai sweet spot – that is:

  • Work that the world needs,
  • Work we are passionate about,
  • Work that tests us and uses our skills,
  • Work that remunerates us well.

… the “marriage” demands work on both sides. For firms, the fit isn’t just about hiring workers who fit, it is about helping new workers onboard.

Back in the day, even at my blue-chip former employers, the boss “onboarded” new hires, thus: “there is your desk, the bathroom is down the hall, and the coffee machine a bit further.” That is it. There was zero effort to help new hires fit – to help them make sense of the values of their new firm, and how their skills might contribute to their passion and purpose. Our connection to purpose, if it happened, was left to chance.

In the 1990s, PwC offered new employees a whole day onboarding! That whole day was then seen as indulgent by some but would seem ridiculously short to today’s HR professionals – and today PwC’s process is six months long. Leading firms take onboarding very seriously: Google also devotes six months to it, kicking off with an intensive two-week immersion into “being Googly” (the culture) but also the structure and strategy of the business and the architecture of the platform.

Hiring and onboarding help with internal fit. One could recommend companies look more deeply into values and purpose at the recruitment stage, but as values questions become more personal, they may veer into off-limits territory or may be potentially discriminatory.  Fits won’t be perfect or permanent – some employees don’t know what job they want until they see it – and at 25, you ain’t seen much. Some jobs look juicy from the outside but don’t feel right once you are in them. (And sometimes, as the song says, “you don’t know what you got ‘til it’s gone”.)

Choosing the right profession and the right company to work for can be a long journey. You have to constantly reassess your priorities, values, fit with your employer, and whether the path you are on is one you value and admire. Mormon, Steven Covey said cleverly, “there is no use racing up the ladder of success if it is leaning against the wrong wall.”

However, I recommend strongly against daily or even monthly questioning of values and fit and purpose in life. I think that is a recipe for misery. Rumination, experts say, is among the unhealthiest psychological habits. The question “Is this the right job or profession for me” is one to be taken seriously, but only periodically – semi-annually, or annually. Once you commit, you stop asking the question for another six or twelve months – when it pops into your head, you set it aside.

Having said that, you should put your values, fit, and purpose to work in daily life – questioning yourself hard on whether you are living up to them. That is the spiritual challenge – not to get too comfortable with yourself, but also having a depth of self-compassion for your stumbles. Few of us can walk in and say “take this job and shove it” without consequences. Daily, you recommit to where you are and to the sorts of attitudes that make you happier and make you a nicer person to work with.

This, clearly, speaks to the necessity of making time for annual (or so) reflection upon your purpose and values – again not ruminating daily, but when the time that you set aside comes, engaging in purposeful life-design (or re-design.) Once, you commit to change, it will still take a long while to enact your new vision or profession. When I coached mid- or late-career people who desired or were approaching a major career transition, I used to advise that such transitions take a year to envision, plan, and execute. If you are retiring from a 40-year career, I suggest (unless your only goal is the hammock) that it takes five years to build up a portfolio of stimulating, enriching service and commercial opportunities.

A final source of misery is people who suffer at work, decide to change, and who fail to take action. They wake up each day with “I need to change jobs” for months or years without acting – getting a little unhappier and a weakening sense of their own power and agency. Usually, they need support in planning and being held accountable for taking the baby steps to realize the change.

This discussion has mostly been about fitting the job to yourself, that is finding work that aligns with your purpose and calling. However, there is another spiritual job alluded to above, fitting yourself to the job with the right mindset.

IT AIN’T WHAT YOU DO, IT’S THE WAY THAT YOU DO IT54

“For works do not sanctify us, but we should sanctify the works.” ~Meister Eckhart

While vocation choice concerns itself with “doing the work you love,” the alternative is “loving the work you do.” In other words, how do you “get your head right”? Which work attitudes and beliefs affect your experience of work? For example, if work is approached as a place of service or giving, rather than a place of being served or getting, would one enjoy it more? Was St. Francis right in saying, “It is better to understand than to be understood, to comfort than to be comforted, to love than to be loved, better to give than to receive”? Is the secret of happiness not doing what one likes, but liking what one does? At one spiritual retreat I spent time with a Benedictine Abbott and even though 25 years ago, I remember his questions: How is life treating you, Paul? More to the point though, how are you treating life? 

Meaning making

“Do not indulge in dreams of having what you have not, but reckon up the chief of the blessings you do possess, and then thankfully remember how you would crave for them if they were not yours.” ~Marcus Aurelius

Ancient spiritual texts and modern writers on humanism suggest that taking personal responsibility for meaning “creates the work reality.” Viktor Frankl was able to find meaning in a concentration camp. In the yogic spiritual tradition, the concept of Karma Yoga suggests that working with love and enthusiasm can turn a chore into a spiritually enriching experience. The Buddhist spiritual path (bodhisattva) recommends going forth for the welfare and benefit of the world to prevent suffering. In Hinduism, the concept of right livelihood affects one’s karma, one’s inheritance in the next life. Christian monks maintained “laborare est orare” (to work is to pray). These views suggest that enjoyment of work is “an inside job”—if you can bring the right attitude and actions to work, you can transform your experience of it.

Recall the parable of the stonecutters. The third stonecutter’s narrative was: “I’m creating a magnificent cathedral.” We get to decide which cathedrals we are building by creating our own narratives.  This illustrates, again, that meaning isn’t “out there” but is created; it’s created in this case by—the why of our work. Sadly, the prevalent and contrary view in society is that what happens determines what we feel and do: “He made me furious” or, “Work is killing me.” If one’s mood is determined by context, then it will ebb and flow with the fortunes of life. If the actions of others determine one’s response, then there is no freedom, only reaction.  Many spiritual orientations make you more responsible for your feelings and actions:

  • “Very little is needed to make a happy life; it is all within yourself, in your way of thinking.” (Marcus Aurelius)
  • “In the long run, we shape our lives, and we shape ourselves.  The process never ends until we die. And the choices we make are ultimately our own responsibility.” (Eleanor Roosevelt)
  • “Look at the word ‘responsibility’ – “response-ability” – the ability to choose your response.” (Steven Covey)
  • “Man should not ask what the meaning of his life is, but rather must recognize that it is he who is asked.” (Viktor Frankl)
  • “Do not let the behavior of others destroy your inner peace.” (HH the Dalai Lama)

Their essential message is that our perception of the world, and our reaction to it, are a matter of choice. And right attitudes and right actions manifest themselves not only in an improved internal experience, but also in relationships with others, including our relationship to the world. This deeper connection to self, others, and world was part of our definition of spirituality, the practical face of the spiritual journey.

What do “real people” say gives their working life meaning. In a survey from US consulting firm BetterUp55 conducted in 2018, today’s workers report that they find most meaning:

  • “… where I’m trying to make other people’s lives better…”
  • “…when I’m working to help others grow and see their potential…”
  • “…when I am able to push my abilities to the utmost is the most fulfilling…”
  • “…when my work revolves around helping others especially the disadvantaged and needy…”

This leads to a paradoxical situation. On one hand, meaning happens between our ears—and ultimately, only we can be responsible for the meaning we create. On the other hand, the employer, culture, work environment, job, and leadership can make it hard or easy to find meaning in a given job. Does the idea of personal responsibility for meaning-making give employers a free pass? Is it all “on you?”  Of course not.

Here we find one of the most incisive criticisms of the whole idea of spirituality and business – the idea that finding meaning and purpose at work can be found if the individual works hard enough at it no matter how oppressive the circumstances may be.

We saw that meaning and purpose can be found in the humblest of jobs: humans can reshape their narratives to a great extent. But, leaving all the spiritual heavy lifting to workers isn’t right—for them to enjoy a shitty job, they would have to become spiritual giants, master meaning-makers. There is also something deeply cynical about expecting someone who earns ten times less than you to get with the program and find the right attitude to make “loading 16 tons”56 meaningful.

The attitude of gratitude

“Cultivate the habit of being grateful for every good thing that comes to you, and to give thanks continuously. And because all things have contributed to your advancement, you should include all things in your gratitude.” ~Ralph Waldo Emerson

One attitude, though not by any means a uniquely spiritual one, is gratitude.57 Gratitude means being thankful, not just for specifics, as when a colleague does you a kindness, but generally, toward life, toward the people in it, and for circumstances (even those that seem harsh). As the saying goes, “Happiness isn’t getting what you want; it is wanting what you got.”

But like most valuable things in life, the attitude of gratitude takes practice and cultivation. The general “attitude of gratitude” creates an other- rather than self-orientation—an appreciation for what one has, rather than entitlement and grasping for what one lacks. As British author G.K. Chesterton said, “I would maintain that thanks are the highest form of thought and that gratitude is happiness doubled by wonder.”

Another way that the gratitude mindset is expressed is a “get to” rather than “have to” orientation. “Have to” people see a world with little choice, one whether they comply (grudgingly) with demands put upon them. “Get to” people may be doing the same thing, but with a different narrative—I “get to” do what I’m doing. This simple shift in narrative can be transformative.

Nietzsche, of course, had an even deeper take on gratitude. He suggested that true gratitude was being willing to live your life, just as it has happened, over and over again in eternal recurrence. (One of his signature ideas.) Only then, said he, when you accept all that has been, and are willing to live as such over and over, will peace and gratitude be found. “And then you will find every pain and every pleasure, every friend and every enemy, every hope and every error, every blade of grass and every ray of sunshine once more, and the whole fabric of things which make up your life.”58

One of the biggest obstacles to having attitudes at work (and in life) that create a better experience is the intrusion of negative thoughts. Everybody “knows” they should be grateful, everybody “knows” that they are the author of their own experience – but that “knowledge” can be of little use when the sniveling shipwreck of a human being in the next cubicle tries to take credit for your work, or you have to work past 9PM for the third time this week.

Everybody has thoughts that are not in the interest of the thinker. Everybody has impulses to do the wrong thing. Most of us ruminate a downward spiral of worry, fantasy, and resentment at least sometimes. How do we overcome negative thoughts, sometimes called the “itty bitty shitty committee” in your head? Let’s look at mindfulness.

 

53 You can find the ikigai and dozens of tools on purpose and calling in Reboot Your Career, a workbook that I co-authored with career coaching specialist Tim Ragan in 2016.

54 From poppy one-hit wonder group Bananarama and Fun Boy Three in the 1980s. Try to get that earworm out of your head now.

55 www.betterup.com

56 “You load 16 tons, and whaddya get? Another day older and deeper in debt. St. Peter don’t you call me, ‘cos I can’t go. I owe my soul to the company store.” (Folk song from 1947.)

57 Sometimes spiritual writers use the terms spirituality as if “all that good stuff” – humility, integrity, gratitude, passion, and conscience were uniquely spiritual. You can arrive at those attitudes through Humanistic psychology or many other ways. (No psychologist would take exception to the mentioned goodies.) We should not pretend that only spirituality, or only our own version of it is the only path to desirable human qualities – although our position is that the word “umbrellas” inner and outer work and includes those virtues and an ethical stance on life..

58 From The Gay Science, published in 1882.

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author
Paul Gibbons keynotes on five continents on the future of business, particularly on humanizing business, culture change, ethics, and the future of work. He is currently an academic advisor to Deloitte’s Human Capital practice – creating the future of change management He has authored five books, most prominently The Science of Successful Organizational Change and Impact, and he runs the popular philosophy podcast, Think Bigger Think Better. Those books are category best-sellers on Amazon in organizational change, decision-making, and leadership. After eight years as a consultant at PwC, Gibbons founded Future Considerations, a consulting firm that advises major corporations, including Shell, BP, Barclays, and HSBC, on leadership, strategy, and culture change. From 2015 to 2018, he was an adjunct professor of business ethics at the University of Denver. Paul is also a Fellow of the Royal Society of Arts, a hyperpolyglot, has been named a “top-20 culture guru,” and one of the UK’s top two CEO “super coaches” by CEO magazine. He is a member of the American Philosophical Association, and the American Association for the Advancement of Science and lives in the Denver area with his two sons and enjoys competing internationally at mindsports such as poker, bridge, MOBA, and chess.

Photo by Mohamed Nohassi on Unsplash

Are You Ready to Accelerate to Optimized Performance?

This week’s article is provided by Dr. JJ Walcutt, scientist, innovator and author, and Jason Armendariz.  It is a companion to JJ’s interview on Innovating Leadership, Co-creating Our Future titled Building a Culture of Brain Health, Growth, and Effectiveness that aired on Tuesday, August 31st.

Here is a short clip from Maureen and JJ’s interview:

 

SEEKING PERFORMANCE ENHANCEMENT

Recent years have passed without the typical fanfare of annual celebrations of reflecting upon the sunsetting year and looking forward to the new year with goals, resolutions, and a vision of what a person wants to achieve in the new year.  Each new year enters with a renewed focus on challenges and building a road map to accomplish them.  For instance, if the goal is a new body weight, learning a new sport, or even setting the goal of running a marathon, one might expend resources on a training plan, gym membership, or a trainer to strengthen their bodies in preparation for their goal.  As common as these are, unfortunately, a lot of these lose steam, gym memberships go unutilized, and visions go unrealized.  And no one bats an eye.  It is a societal acceptable failure.

According to  US News report, Americans have spent more than $60B on trying to achieve this goal of losing weight.  Tom Van Riper points out in this 2012 article that the cost to train Olympic athletes can cost a range of $13K-$25K per year, monies that do not see a tangible financial return on investment.  Corporations, less focused on Olympic athletes, are focusing on the health and wellness of their employees paying for gym memberships or installing smaller health clubs in their offices.

Have you found yourself or your company seeking, similarly, how to gain the next competitive advantage? Like many, searching for an edge when it comes to reaching their physical goals hiring experts or coaches, has your business sought a workshop to hone and sharpen skills?  Have you found a gap in your knowledge or desired to gain momentum in an area that may not be your strength?  If so, you’re not alone.  However, there is an angle that most do not know about nor consider when it comes to self-improvement or improving individual performance. Training the entirety of the person – mind, body, and brain.

The skills that tomorrow’s workforce needs to thrive in uncertain, changing, and chaotic situations will not be met by the installation of a health club, but by a deliberate focus on training the most important organ in the body – the brain.

Meet the Accelerate program which combines the latest and emerging trends in cognitive psychological research, developed by Dr. JJ Walcutt.  Dr. Walcutt combines her experience from academia, industry, and the US Government to concentrate training for businesses, teams, and individuals to gain the most out of personalized training and accomplish a higher level of performance.

TRAINING

The foundation of this elite-level training centers around the findings of cognitive psychology.  Educating participants on the cognitive processes and how the brain system works to process information and understanding choices can drive toward optimal performance.  Working to understand resilience can enhance your ability to recover from stressful moment’s compartmentalize, and function with clarity. This can help productivity as well as work towards innovative solutions by enhancing your ability to clearly analyze the problems at hand. The current workforce faces challenges and deadlines which often force personnel to juggle multiple tasks.  Accelerate discusses agility and leads participants to improve their ability to switch efficiently and effectively between tasks.  These focal areas of training are unprecedented in today’s corporate training but will be key for those corporations, teams, and individuals who want to be ahead of the curve of tomorrow’s challenges.  In his book, A Whole New Mind, Daniel Pink points out the importance of developing skills and the mind for skills in which the future will require a human in the loop.

Preparing an individual to be this human in the loop leverages the training that Dr. Walcutt has developed for the accelerate program.  Like the algorithms that suggest the next song on your chosen music platform, personalized learning will help corporations, teams, and individuals achieve greater success through optimized training.

INFORMATION MATTERS

Accelerate spends time honing the understanding of information processing as individuals and across teams.  As a foremost expert in cognitive load theory and unmatched experience in team dynamics from her time doing DoD research, Dr. Walcutt transfers the understanding of working memory to participants.  This allows program participants to learn how to harness the information, increase their ability to hold it, and be able to enhance the speed and accuracy of applying that information.  Having pertinent information at hand may then translate to the ability to process information more rapidly and allow teams to exponentially collaborate on issues.

Part of any corporate success is the ability to get ahead of competitors.  The same may be true of individuals looking for that promotion, edge, or gain that will put them in the driver’s seat for their career.  Getting ahead means being able to make sense of information, connect the dots, and ultimately make decisions that will be impactful for the future.  Dr. Walcutt’s design of Accelerate will allow participants to learn how to best anticipate, assess, and then act to make key decisions efficiently to achieve desired outcomes.

WHY ACCELERATE?

Most organizations, whether corporate, military, private, or even academia have goals that translate across domains.  Accelerate is the one program that delivers elite-level training that deliberately addresses these.  80% of leaders feel they are “time poor” and wanting more hours in the day to accomplish duties and tasks.  Accelerate will demonstrate methods that will allow a reduction in time to do tasks, improving efficiency.  Once time is mastered, the next logical step is to then master the ability to work through multiple tasks and learn specifically how to switch more effectively between skills and settings.  Finally, quality is the concern across all domains.  Through Accelerate, increase your quality of output, learning to accomplish more tasks at a higher level.  Increase the number of good decisions of your corporations, teams, and individuals.

Many Americans spend countless hours exercising the body.  Accelerate wants to know – do you exercise your mind?

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Authors

Dr. J.J. Walcutt is a scientist, innovator, and learning engineer that specializes in strategic development and reform across education, military, and government. Her current work focuses on optimizing human cognition and performance across a wide spectrum of learning programs that promote optimization. Dr. Walcutt has served in the U.S. Government as a Director of Innovation for distributed learning optimization and as a Human Innovation Fellow. In her role at the Pentagon, she also served as a U.S. Delegate to NATO, Partnership for Peace, and as a national and international keynote speaker. Dr. Walcutt has over 20 years of experience in research and development for training, education, and human optimization.

Jason Armendariz is a cognitive scientist with a lifelong learner attitude and a true passion for training, education, and leadership.  Jason started his path in learning as a high school educator prior to joining the military.  During his time in the military, he rose to serve as a trainer in tactics, communications, and leadership.  He has experience in research and development efforts to improve cognitive skills, learning, team dynamics and human performance. Jason has studied cognitive science, human systems interaction, and adult education and strives to build the capability of others to succeed by integrating research into programs and plans to improve learning.

Photo by Fakurian Design on Unsplash

 

 

 

Leverage Change: If You Want to Transform Your Organization, Start by Changing Your Own Paradigms

This week’s article is provided by Jake Jacobs. President of Jake Jacobs Consulting and author of Leverage Change, 8 Ways to Achieve Faster, Easier, Better Results.  It is a companion to his interview on Innovating Leadership, Co-creating Our Future titled Leverage Change: Achieve Faster, Easier, Better Results that aired on Tuesday, August 24th.

 

Transforming organizations takes years, is hard work, and often leads to disappointing results.  This is common wisdom.  It’s been proven time and again.  It goes with the territory.

But it doesn’t have to be that way.

Most approaches to organization transformation are littered with flawed paradigms.  Paradigms that inherently lead to these efforts falling short of the mark.  Want different results?  See the world in new ways.

Uncommon wisdom makes it possible to achieve faster, easier, better results with any transformation effort, in any organization, made by anyone.  The approach we’re describing is chockfull of new paradigms, fresh perspectives on problems that have plagued organizations for years.

Welcome to the world of Leverage Change.

Leverage Change

Leverage Change1 is a flexible approach to applying eight ways for individuals, teams and organizations to transform faster, easier, and better than you believe possible.  You can use it to turbocharge a change method you’re already using or as the foundation for one you’re developing.  It applies equally well to simple efforts involving a few people to complex ones engaging tens of thousands.  Benefit from it as you launch a transformation effort and reap rewards if your work is already underway.  Be the “go to” person when it comes to change, advancing your career and organization alike.

Adopt the paradigm of leverage and accomplish more with fewer hassles, headaches and problems.  Archimedes, a third century B.C. Greek mathematician described the power of leverage when he said, “Give me a lever long enough, and a fulcrum on which to place it, and single-handed I shall move the world.”  You can move your worlds in the arena of transformation by changing your paradigms about how it happens.  Leverage Change is your guide map along this journey.

Leverage Change is comprised of eight levers, or smart, strategic actions, that yield profound results.  Each addresses a common problem that prevents transformation efforts from succeeding (see Table 1.)  While there are eight powerful ways available in creating effective transformations, we are going to focus on one that addresses a frequent frustration of leaders:  change taking too long.

Organizations pay a steep price for slow transformation efforts, even when they can eventually claim victory from their work.  While you are toiling away, competition is winning new markets, commercializing leading-edge technologies, making valuable process improvements, and creating cultures that lead to advantages in the recruitment and retention of top talent.

 

Living in a Leverage Change World

How can you reduce the time it takes to transform an organization from years to months?  Embrace a new paradigm, the lever noted above of Thinking and Acting as if the Future Were Now!  Instead of seeing the future as something “out there” that will occur at a later point in time, choose to live it today.  Here.  Now.  When you and your entire organization make this shift, transformation occurs rapidly, even in some cases instantaneously.

Your old paradigm told you that transforming culture takes years.  Plenty of experts will tell you the same.  Don’t buy it.  Your new culture will take years to create because you believe it will.  If you want a more participative culture, think and act as if this close collaboration already exists.  This paradigm shift immediately changes the game.  In this new reality, who should be in the room for your next meeting?  What criteria should you be using to make decisions today?  How much power should different stakeholders hold right now?  Stop talking about the future.  Start living it.

Then encourage others to join you in this journey.  Create an organization that subscribes to this new paradigm.  Benefits of effective change work accrue to the bold.  Colleagues previously reticent to jump aboard the transformation train see and hear change occurring all around them.  Their belief that this time it’s for real increases significantly.  As they begin thinking and acting as if the future were now, their colleagues’ faith in the future being real creates a virtuous cycle of ongoing transformation.  At the same time, you’ll be collecting financial, quality, customer satisfaction and other “winnings” sooner…and being able to reinvest them, further stoking the engine of your transformation efforts.

A Transformation Challenge

You have a new strategy where sales people partner in new ways with each other in the field.  It’s smart, strategic and sure to give you a leg up on the competition.  If you implement it before they make their next competitive move.  But how do you get that job done well?  And done now?

5 Steps to Transforming Your Organization

How does the lever Think and Act as if the Future Were Now! accelerate implementation of your new strategy?  I outline how to do this, providing answers to the above implementation effort as examples.  Pick your own transformation work – for yourself, your team or your organization – and respond to each of the steps for your own benefit.

Step 1:  Describe the essential elements of the preferred future you aspire to create.

A rapid response implementation where we gain substantial market share through the new partnership roles for sales people across the company.

Step 2:  If you were already living in this preferred future, how would you be thinking and what actions would you be taking right now?

  • Commissions are shared with the whole team
  • All team members are performing all sales functions
  • Customers are pleased with the comprehensive service they receive
  • Marketing and sales personnel are working seamlessly together

Step 3:  Recruit and request the help you need from a support and accountability partner to live into this new future now.

Our sales team has a “wants and offers” negotiation session with the marketing department.

Step 4:  Invite others to join you in Thinking and Acting as if the Future Were Now!

The entire sales organization is cross-trained on critical tasks; finance takes the lead in new commission structure.

Step 5:  Assess the impact.  What can you see, hear and feel that is different from applying this lever?

We gauge success by tracking market share and customer satisfaction scores against historical trends.

Paradigms help us make sense of our organizations.  They can also get in the way.  Change your paradigms.  Transform your organization.

 

1Jacobs, Robert Jake, Leverage Change, 2021, Berrett-Koehler, Oakland

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Author

 

Jake Jacobs is President of Jake Jacobs Consulting, a global consulting firm focused on helping clients achieve faster, easier, better results than they ever imagined possible.

 

Getting to the Top: Five C-CRETS to be Sponsor-Ready

This week’s article is provided by Ricky Robinson, Keith Powell, and Jenelle Jack of C-Crets.  It is a companion to Ricky and Keith’s interview on Innovating Leadership, Co-creating Our Future titled Career Sponsorship and Being Sponsor Ready that aired on Tuesday, August 17th.

 

What if connecting with just one person could turn your career around?

It’s more than possible. Corporate executives find success all the time, doing exactly that. A chance meeting or invitation for a drink can lead to a key introduction, or even an offer for a higher position.

Many people see finding a good mentor as critical to their professional advancement when perhaps they’d be better off establishing a relationship with a sponsor—a senior-level advocate who can provide the support needed to move your career forward.

A mentor gives you advice and encouragement on your professional journey, and is typically useful in terms of your technical growth. They typically work in the background, answer your questions and share their personal experiences to help guide you on.

Sponsors, however, have the real power to propel your career. In the corporate world, they speak and advocate on your behalf, and provide a link to the people on the path ahead. Having a sponsor in your corner is often the difference between slowly scaling the corporate ladder and grabbing a seat on the fast track to upper management. Effectively, the sponsor is in front helping to lead you forward.

Sponsorship can impact your wallet. According to a study by Payscale, there is a “sponsorship premium,” which boosts the salaries of their protégés. For example, Hispanic women with a sponsor earn 6.1% more than Hispanic women without one, while African-American women with a sponsor earn 5.1% more than their counterparts.

 

So, what are some key characteristics of a sponsor?

First, sponsors are willing to share valuable resources with their protégés. These are the same resources that they themselves use, whether it’s marketing collateral, network access, or the contact information of their executive coach.

Another important quality of sponsors is that they will put their professional credibility on the line by advocating for you even when you’re not in the room for stretch assignments, promotional opportunities, and/or inclusion on succession plans.

They will invite you to important meetings so that you can get a first-hand view of leadership and are positioned to gain insights from the discussion. You may also be invited to social outings that give you access to persons you wouldn’t connect with otherwise.

Further, sponsors have no problem giving you high visibility projects, along with the credit for their successful execution.

A sponsor might ask you to represent the company on public platforms, whether it’s at a function for a nonprofit organization, a conference, or a media event. The aim is to support your career advancement.

To benefit from the support they can give, you should first be able to identify a potentially good sponsor. Look at the leader’s willingness to share resources, whether they’re interested in connecting subordinates with others, assign tasks that enable professional growth, and publicly praise subordinates.

But before you can gain access to a sponsor who can liaise with others on your behalf, you’ll have to position yourself.

 

Five C-CRETS To Be Sponsor-Ready

Connect Intentionally

This may mean accepting the new team project that will require extra hours of work because you know a senior manager is overseeing it and your visibility will increase with the team’s success.

Taking on additional responsibility and participating in work-related projects can support your desire to connect directly with a potential sponsor. It’ll also allow you to showcase your leadership skills and demonstrate the value that you bring to the company.

Be a Thought Leader

Share your opinions, take action and encourage other colleagues to be proactive too. When you share your thoughts with others, they’re more likely to be interested in what you have to contribute. These are the types of employees who get invited to speaking events, participate in board meetings, and lead webinars and other work functions. Sponsors want to see that you can clearly articulate information.

Move Beyond Being Average

The employee who exceeds expectations and who puts points on the board that benefits the company will be seen by a potential protege. At the end of the day, a leader is risking his or her reputation by advocating on your behalf. Therefore, you must not only perform well in your role or simply do what’s expected, but you must also demonstrate excellence.

Advocate for Yourself

The high-value employee not only adds value to the company, but can articulate their specific skill sets and how they continue to contribute to the company. Having the ability to vocalize your value proposition is important and eliminates any doubts a potential sponsor may have about your abilities. Sometimes, especially in larger organizations, it’s harder to spot good work unless the employee speaks out. By sharing your wins, you can create more opportunities for yourself.

Get Comfortable with Discomfort

Many people only want to do what is expected of them at work, but it’s discomfort that’s often the catalyst for growth. For an employee this might mean working longer hours than usual to complete a task, being asked to prepare and present on a topic at an upcoming meeting, or being placed on a project you don’t quite feel qualified to take on. Any diversion from a comfortable routine is often seen as an obstacle, but discomfort will also give you an opportunity to expand your horizons. Be willing to endure temporary discomfort and you’ll stand out even more among your colleagues.

Part of finding a sponsor is being prepared for one when they show up.

You can increase your chances of finding a sponsor, as opposed to just a mentor, by implementing the five strategic tips outlined above. This will take additional effort on your part, but it’s worth every penny of the payoff you’ll earn in terms of professional growth, networking opportunities, and career advancement.

 

Recommended Resources:

Sponsors: Valuable Allies Not Everyone Has – Compensation Research (payscale.com)

C-CRETS Podcast: Season 3, Episode 1 – Are you Sponsor Ready?

C-CRETS Podcast: Season 1, Episode 6 – Over Mentored and Under Sponsored…Why Sponsorship is the C-CRET to Reaching the C-Suite

 

To become a more innovative leader, you can begin by taking our free leadership assessments and then enrolling in our online leadership development program.

Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible,  iHeartRADIO, and NPR One.  Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.

 

About the Authors
Ricky Robinson is a Vice President of Human Resources for a $35B leader in the Medical Device industry. His 20+ year career has afforded him leadership roles in Human Resources for some best in class global organizations spanning industries from commercial goods, retail, smart home industries and med tech. Ricky is extremely familiar with being the “Sole Brother” on the Executive Leadership Team quite often challenging diversity, inclusion and unconscious bias issues within Corporate America, as an advocate and sponsor for underrepresented groups. Having spent his career as a mentor and coach, he continues to share the tips and tricks that help underrepresented employees reach their full potential as a co-founder of C-CRETS (www.c-crets.com), which is a career advice platform offering career coaching services, online courses and topical content through blogs and a podcast.

Keith Powell is a Chief Operating Officer in private education with over 20 years corporate experience in the U.S. and Canada. Most of his career, Keith led global Finance and Operations functions for Fortune 1000 companies in the automotive, chemical, consumer and commercial goods, e-commerce, and smart home industries. Keith was the “first” or the “only” quite often climbing the corporate ladder. Having mentored and coached hundreds throughout his career, he continues to share practical, digestible advice to underrepresented employees as a co-founder of C-CRETS (www.c-crets.com), which is a career advice platform offering career coaching services, online courses and topical content through blogs and a podcast.

Jenelle Jack is a Trinidad-born, Maryland-raised content writer and book coach who supports business owners and professionals in building their business by creating relevant content that can stand the test of time. Jenelle is passionate about helping people create impact, grow their platform and maximize their message to reach more of their intended community.

Photo by Lagos Techie on Unsplash