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This blog is provided by Marie Miguel of BetterHelp.com as a companion to the Jon Wortmann interview on Innovating Leadership, Co-creating Our Future. This interview How Does the Brain Impact Leadership Resilience? aired on 9/11/18.
Years ago, when preparing for an education in business leadership it was basically all based around things like hiring, firing, and how to make more money to name a few. Nowadays, any kind of business management education you get it will include some forms of psychology courses. Because when you are a leader, you have to deal with people. Your job is not to run the business, it is to lead the employees and that means taking care of your employees so they can be motivated to be productive and efficient. Therefore, it is important to keep your employees happy and working in a pleasant working environment.
What is Emotional Intelligence?
Emotional intelligence is the ability to manage your own emotions and recognize and respond to any kind of emotional distress in others. By understanding your own emotions, you are much more able to deal with other people’s emotional issues and when you are in leadership, you have to be able to deal with your employee’s emotional issues. Some of the best leaders are those who have been trained in several types of psychology courses and know how to recognize subtle changes in their employees that could be very important. Some of the skills you need include:
- Understanding emotional triggers
- Only give negative feedback in a positive way
- Have excellent listening skills
- Know how to ask questions that will help you recognize others’ strengths
- Do not make automatic assumptions about employees’ behavior
- Communicate without judgement
- Encourage employees by boasting about their skills and achievements
- Make time to connect with your employees
- Appreciate your employees and make sure they know you appreciate them
Learning to Recognize Emotional Issues
As a leader you must be prepared to handle conflict and it is best for you to notice the subtle hints that something may be happening under the surface. Your employees are human and they have bad days of course, but if someone is acting different for more than a few days, have been avoiding others, isolating themselves, or just do not seem like themselves, you need to acknowledge that behavior and ask them what is going on and if you can help. A lot of times it can be handled by just communicating with the person. Maybe they have trouble at home, or they are anxious about money troubles or something else like that. Or it could be an issue at work where they are not getting along with someone. Whatever the reason, it is essential that you let them know that you care and that you will help if you can.
Communication is Key
Regardless of what the issue may be, when an employee has a mental or emotional problem, you need to talk to them and see what you can do to help them with whatever it is that is going on. There are programs through many businesses specifically to help your employees with mental health care and if you have one at your company, now is the time to suggest it. If you do not have a program at your work, tell your employee about other psychological services that can help them. For example, with online therapy from betterhelp.com, they can talk to a licensed professional online without needing an appointment. In fact, they do not even have to leave their house. Just make sure your employees know that they can come to you if needed and that it will not affect their job in any way.
Check out the companion interview and past episodes of Innovating Leadership, Co-creating Our Future, via iTunes, TuneIn, Stitcher, Spotify, Amazon Music, Audible, iHeartRADIO, and NPR One. Stay up-to-date on new shows airing by following the Innovative Leadership Institute LinkedIn.
About the Author
Marie Miguel has been a writing and research expert for nearly a decade, covering a variety of health- related topics. Currently, she is contributing to the expansion and growth of a free online mental health resource with BetterHelp.com. With an interest and dedication to addressing stigmas associated with mental health, she continues to specifically target subjects related to anxiety and depression.