Women are Problem Solvers! Investing in Them is the Key to Inclusive Growth.

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Pauline Koelbl, AfriProspect GmbH’s Founder and CEO and ShEquity’s Founder and Managing Partner there’s this article as a companion to her podcast ShEquity: A Refugee’s Path to Empowering Women & Their Businesses. This conversation is part of the International Leadership Association Series. 

Closing the gender gap can add $12 trillion to global growth. In Africa, there is a $42 billion gender funding gap that could add roughly $316 billion to Africa’s combined GDP if bridged. But economics is only half the story.

Globally, women are not fully included in economic activities and female entrepreneurs continue to receive less funding than their male counterparts. COVID19 has exacerbated the existing inequity despite the fact that women have been at the frontlines of addressing different challenges linked to the pandemic.  According to a McKinsey Global Institute report, advancing women’s equality can add $12 trillion to global growth. Thus, closing the existing gender gap is not a charity but a smart thing to do!

Accessing funding is even harder for dark and brown-looking women. In Africa, there is a $42 billion gender funding gap that could add roughly $316 billion to Africa’s combined GDP if bridged.  This, despite the fact that Africa has the highest number of female entrepreneurs globally, and 40% of Small and Medium Businesses (SMEs) are led and owned by women. I established ShEquity to address the existing gender funding gap in Africa by providing smart investment to African female founders who are creating impactful, innovative and scalable solutions to many challenges faced by many Africans.

The challenges that African female founders face are widespread and in many ways endemic, but when we discover innovative solutions that many female entrepreneurs are creating, we unearth new ways of accelerating the achievement of the United Nation’s Sustainable Development Goals (SDGs) and catalyzing inclusive economic growth.

The most enduring hurdle for African female entrepreneurs is financing. The scale of the gender financing gap for Africa’s early-stage ventures is nothing short of breathtaking, as indicated by the World Bank’s Africa Gender Innovation Lab. It produces rigorous research on what works and what does not work for women’s economic empowerment, and its analysis shows that between 2013 and 2021, only three percent (3%) of start-up funding on the African continent went to all-female founding teams. This gap is not improving: the Big Deal Substack reports that only 0.95% of the funding raised by African startups in 2021 went to startups founded or led by a woman or female-only team, compared to 82% for male counterparts.

If we drill down, there are complex issues at play here, including the fact that there are very few African female Fund Managers and gender-lens Funds as well as the differences in how men and women think about their enterprise financing. Female founders are less likely to pitch for equity investments but are more likely to apply for bank loans. Often, they are also unable to access loans due to the existing collateral biases. This points to the reality that the world of Venture Capital (VC) and Private Equity (PE) is male-dominated and geared towards male entrepreneurs and self-confidence issues.

Being a female-led gender-lens investor, ShEquity brings diversity to the world of investors. Additionally, the matter of self-confidence is addressed head-on at ShEquity. We very pointedly offer more than just financing – we combine cash investment with technical support, and access to high-value networks. We are unapologetic in stepping up and giving the women we work with this kind of practical and operational support – because where inequity exists, action is needed.

But it is not only for the benefit of the woman entrepreneur. Since we launched in 2020, we have already built a strong pipeline of de-risked deals, which allows investors to have access to the fertile African startup market. Investors want to know that the start-ups they entrust their money with are gearing up for success, which is why at ShEquity, we created an accelerator called SHEBA (ShEquity Business Accelerator). SHEBA serves as a Technical Assistance (TA) facility, providing pre-investment support, including a 16-week acceleration program focusing on de-risking qualifying businesses as well as post-investment value addition focusing on the development of growth strategies, networking, and soft skills including leadership.  Our ecosystem strategy allows our investors to have a multifarious return: fiscal, social, and environmental.

The social impact also has multiplier effects, touching upon the lives of so many people in so many ways. When leveraged together, two of the SDGs – gender equality and climate action – can impact nearly all the other SDGs, such as eliminating hunger and ensuring health and well-being. Together, gender and climate alone can unlock opportunities across societal goals. I have seen first-hand how, by leveraging the talents, skills and innovation of female entrepreneurs, we can bring needed actions to global challenges such as climate change and SDG priorities like equitable access to healthcare and food security.

 

At ShEquity, our investees address a vast array of environmental, social and economic issues. Examples include Ecodudu, a circular economy company feeding the future with insect-based protein, and a bus ride-sharing platform called Shuttlers, which sets out to reduce car use and reduce carbon dioxide emissions. Widenergy is dedicated to the last-mile distribution of clean, reliable, and affordable energy solutions. It sets out to realize a world where every African woman and girl has access to clean, affordable and sustainable energy for better life chances, health, education and household income.

This all amounts to the creation of a gender-lens investment model – a brand new ecosystem that provides much-needed support to early-stage female-led and owned businesses. Crucially, it is an approach that reassures potential investors that they are investing in de-risked, scalable and impactful companies. Such companies have the capacity to generate a triple-bottom-line return while addressing different challenges, creating decent jobs and contributing to meeting the SDGs. In the end, ShEquity’s ultimate goal is to be ‘Doing Well While Doing Good’ – and we are proud to bring so many investors with us on such a crucial journey.

 

About the Author

Pauline Koelbl is AfriProspect GmbH’s Founder and CEO as well as ShEquity’s Founder and Managing Partner, Pauline is a leading innovation expert in developing & emerging economies, impact investor and seasoned impact-driven team leader with over 20 years experience in international affairs and venture philanthropy.

AfriProspect focuses on connecting African innovators with global markets, and ShEquity provides smart investment to impactful and scalable African female-led and owned businesses. Pauline also has 10+ years’ experience catalyzing innovation and entrepreneurship across Africa and her passion lies in innovation, entrepreneurship, youth, and women’s economic empowerment.

A double Fulbright -Scholar and Fellow-, Pauline is currently serving on a variety of Boards of companies/organizations connected to business, entrepreneurship and innovation in Africa. Pauline holds an Executive Education in Innovation for Economic Development from Harvard University, John F. Kennedy School of Government; a Master’s Degree (MA) in Poverty and Development, Institute of Development Studies (IDS) from the University of Sussex, United Kingdom and a Bachelor of Arts (BA) in International Studies (Honors) from the University of Arizona (UoA), USA.

You can reach Pauline at p.koelbl@shequity.com

The Future, Through the Lens of Entrepreneurs

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Faris Alami, Founder and CEO of ISM, shares his insight in the following article as a companion to the podcast between him and Dr. Christopher Washington Post-Pandemic Approaches to Developing Future Fit Employees, recorded at the International Leadership Association conference in Geneva.

Here’s a short clip of Faris Almi and Christopher Washington’s interview:

 

 Here’s the full interview:

For the past few years we have faced the challenges of COVID-19, from the initial shutdowns to the reopening, to the next shutdown and reopening — each part of the “new reality.”

Many have found it devastating. They grieve for the loss of nearly a million lives in the U.S. alone, as well the loss of businesses and communities According to an article in the Wall Street Journal, “the pandemic resulted in the permanent closure of roughly 200,000 U.S. establishments above historical levels during the first year of the viral outbreak, according to a study released by economists at the Fed.” (Simon, 2021)

At the same time, the pandemic also provided opportunities for entrepreneurs to start or grow their businesses.

“The new numbers released by the U.S. Census Bureau on Wednesday… found that a whopping 5.4 million new business applications were filed in 2021, surpassing the record set in 2020 of 4.4 million.”-Andrea Hsu, NPR.org

As with any other challenge, there will always be some who gain while others lose. As we continue to deal with the implications of COVID-19, there are opportunities to create new platforms and paths to explore to pursue the dream of starting a business.

The “New Reality” of the Corporate World

The reality of the pandemic has shifted the workforce in a variety of ways. The initial and most tangible shift is the transition and creation of remote jobs. According to the NCCI, only 6% of employed Americans worked from home before the pandemic. Initially, about 35% of the workforce worked remotely in the first four weeks of the pandemic. As of May 2021, about 24% of employed Americans still work remotely, with no plans to return to the office. 

Instead of being in person, working right there in the office, many people continue to work remotely — managing and tending to their business tasks, their personal lives, their kids, and sometimes their elders, all at once, and all in the same place.

The workforce has shifted. These times create new challenges, and also generate new problems to be solved — thus producing opportunities for innovative solutions to accommodate this new sect of employment.

Lifestyle and Purpose as a Priority

The second shift is in the mindset of workers and the realization of their top priorities truly are. The time with family and friends has allowed a reflection on the importance of finding purposeful work. They no longer look for a job just to have a job, they are looking for a job with a purpose — to have a better life, to have a better world, support the underserved, the underrepresented, go to the moon — whatever it is, their purpose is driving their job search.

After the pandemic shifted many Americans’ lifestyles, the flexibility and remote work made many not want to return to the office and maintain that level of flexibility they got to experience as a result of the pandemic.

They ask themselves: Will this job allow me to fulfill my purpose?

Purpose or Wage Ratio Increase?

Many aspects of business have been affected by the pandemic, including the cost and availability of labor. The entrepreneurial spirit of Americans was ignited during this period of reflection. With many Americans looking for purposeful work, they are also looking for purposeful pay.  According to the Pew Research center, “the wage ratio increased to 16% by the third quarter of 2020 and had ascended to 19% by the second quarter of 2021.” (Kochhar, Bennett 2021).

This created a new challenge for entrepreneurs — particularly small businesses or startups. Many don’t have the funds to create those jobs. Sometimes there is not enough revenue to justify the payment for that work.

This is why you see the shift today — some entrepreneurs are able to navigate this new reality by hiring and training new talent. They are facing the fact that they can no longer afford talented individuals with experience. Those folks, most of the time, have been able to launch their own businesses or find jobs that will pay them what they are worth.

The End of a 40 Hour Work Week?

That represents a new challenge for entrepreneurs accustomed to having people 40-50 hours a week. And there must be a mind shift, not just a physical shift. They need to find new ways to allocate and articulate their work in a 20- or 30-hour work schedule rather than a 40-hour schedule.

This may mean that looking for a team of people working part time as opposed to 1 full time employee may be the best way to find success. Some of the benefits of hiring a team are the opportunity for innovation with more minds collaborating, less opportunity for employees to feel overworked or burned out, increasing retention, and increased productivity within the time they do work instead of just fulfilling the 40 hours to ‘complete’ their schedule.

It took a few years for us to successfully shift from an in-person workplace to a virtual staff. It will probably take time to reverse that shift. We could be looking at 2023 or 2024 before whatever this “new normal” becomes apparent. Sometimes you are open, sometimes you are closed, sometimes someone’s not able to show up.

I encourage entrepreneurs who are starting or growing businesses — specifically small and medium businesses or startups —to rethink the way they view the workforce. It seems that we still can hire for attitude and train for skills!

Ask yourself two questions:

  1. Is this really a full-time position, or can these tasks be completed on a part-time basis?
  2. Can this job be divided amongst a team instead of just an individual?

Why does your business exist? What purpose are you fulfilling for the community or for the customers you serve? The answer might help you attract the talent to want to work with you toward your purpose.

With this article, my goal is not to tell you what or what not to do, but only to inspire conversation for us to think about these ideas.

Keep thinking about the future of work through the lens of entrepreneurs, as they face new challenges every day.

 

About the Author

As Founder and CEO of ISM, Faris Alami works with international leaders and entrepreneurs on strategies and implementations, to create an empowering environment for startups and existing businesses to prosper and grow. In the course of his career, Faris has been a special advisor and Entrepreneurial Ecosystem expert with the World Bank, a Business Advisor with Goldman Sachs 10,000 Small Businesses Program, and a Mentor to MBA Students and Entrepreneurs globally. His book: The Power of 7 in Marketing: Get Your Potential Customers Engaged

 

Photo by Mikey Harris on Unsplash

Rebranding “Resignation” as “Reengagement”

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Welcome to the Connex Executive Insights Series, produced in collaboration with Connex Partners, an invitation-only executive network that brings industry leaders from the worlds of HR and Healthcare together.

Connex Members are part of a cutting-edge community, finding actionable solutions to their most pressing business challenges via high-value peer exchanges and curated resources, including tools, platforms, partners, and c-suite networking opportunities.

Executive Insights Series features highly respected and engaging guests who share novel ideas and practices related to the latest leadership topics.

This article features the work of Renown Health, the largest not-for-profit health system in Northern Nevada, and  Michelle Sanchez-Bickley, their Chief HR Officer as a companion to her podcast Developing Your Culture, Communications & Pipeline in a Crisis,

 

Here is a short clip from the interview:

 Here is a link to the full interview:

 

The Importance of Engagement

Employers have quickly realized the outsize importance of engagement and experience in a world so now dominated by burnout, isolation, and stress. This goes double for any employer that’s public facing – such as healthcare – as the weight of working extra shifts amidst labor shortages, shifting employee expectations, and challenges at home is compounded by dealing with a populace that is itself short on patience. The variables behind the engagement question are many, but at their core, they all tie back to organizational culture, how that’s expressed through HR programing, and whether or not employees feel connected to and supported by their employer. Culture has always been a guiding force for organizations and a chief concern of HR leaders looking to cement their strategic place at the executive table, but it’s now a core business imperative for any organization looking to attract and retain the prototypical post-pandemic professional.

The Challenges

Michelle Sanchez-Bickley joined Maureen Metcalf to discuss these challenges, and in the process, shed light on a refreshingly authentic and unpretentious approach to defining and strengthening culture despite the looming Great Resignation. Michelle will soon be celebrating her 20th year as CHRO of Renown Health – a not-for-profit integrated healthcare network and ACO serving 17 counties in northern Nevada and northeastern California – and in that time, she’s seen more than her fair share of labor challenges, shifting employee expectations, and media trends. Rather than frantically pivot to conform to those outside pressures, however, her strategic recommendation to the rest of her C-suite has consistently been to ignore the hype and maintain course.

Renown for Their Commitment

Renown is, no pun intended, renowned for their commitment to the wellbeing of both their employees and the communities they serve. They are locally owned and governed despite how large their footprint is, with all earnings immediately reinvested into the programs, peoples, and equipment needed to safeguard and advance the health of the lives they touch. They’ve cultivated an employee-centric culture to match that’s reflected throughout their HR operations by staying true to that core ethos, so rather than try to reinvent the wheel for fear that the latest labor craze might be unmanageable, they intend to stay true to who they are, live their values loudly and proudly, and continue to be a compassionate force in employees’ lives. It’s an HR twist on the Field of Dreams approach: focus your effort on building a purposeful, warm place to work rather than split your focus on a buzzword, and employees will not only come, but begin to put down roots.

Altering the “Great Resignation” to the “Great Reengagement”

With a quick branding shift, the negative and toxically self-fulfilling “Great Resignation” becomes the “Great Reengagement”. Leaders are briefed on how the rise of virtual teams and home offices change the tactics of employee engagement, but not the fundamentals. They’re taught how to use the scheduling and Do-Not-Disturb features of their ever-growing tech stack to keep work within scheduled hours, both decreasing burnout and helping keep their own urges to reply to an email at 11pm in check. And they’re instructed on how to make the time in their hectic schedules to develop, refine, and guide the skills of their reports as a means of maximizing not only performance, but retention and loyalty. At every turn, they’re reminded and encouraged to lead with the same empathy and grace that got them named a “Best Hospital” by U.S. News & World Report for ’21-‘22.

Prop Up Employees

On the other side of the employment equation, Renown is further strengthening the programs and resources designed to prop up employees. A partnership with telemedicine providers is helping expand much-needed behavioral health resources to overburdened staff members and their families, incentivized with a $0 copay. New programs – such as those designed to target sources of financial stress by helping rebuild credit, refinance, or improve financial literacy, or those that use coaches to personalize wellness to target the specific lifestyles, needs, and life goals of employees – are being introduced to close gaps in their total rewards and offset the shortcomings of more traditional tools like the EAP. And uniquely, Michelle is looking into ways to emulate the highly democratic energy of their local governance within their employment model through gig-style shift selection. Employees needing to balance work with their many other obligations vying for attention would gain unprecedented flexibility in positions that have been always dominated by rigorous scheduling, and in return, the system would gain an adaptable labor pool that could travel or flex onto openings without the high costs of overtime or temp workers.

A Campaign of Kindness and Listening

Underpinning their Great Reengagement has been a campaign of kindness and listening: a reminder to organization and team leaders that they don’t always need to come equipped with answers and recommendations. Rather, that in times of crisis, what employees often need most is someone willing to listen and empathize with their struggles. By filling that role of attentive listener, living their values of “caring”, “integrity”, and “collaboration”, and holding steadfast in the face of uncertainty, Renown’s leadership apparatus is navigating around the media-driven flashpoint and executing on their mission to make a genuine difference in the health and wellbeing of those within and around their four walls.

 

 About the Author

Brandon Hicke at Connex Partners brings nearly a decade of writing, consultative, and market analysis experience to the table. He plays a pivotal role in developing and enhancing the Connex Membership model through engaging content pieces and synthesized industry insights. In his free time, Brandon loves cooking, competitive gaming, pedantic philosophic discussions, and exploring his new hometown of St. Louis with his loved ones.

Photo by Clayton Cardinalli on Unsplash

 

Facing a Global Leadership Crisis—Insights from GCSP

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Peter Cunningham, Head of Leadership at the Geneva Center for Security Policy provided the following article as a companion to his and Ambassador Thomas Greminger’s podcast Facing a Global Leadership Crisis—Insights from GCSP

 

Here’s a short clip from the interview:

 

 Here’s the full interview:

 

It is widely held that it was Seneca who said, “luck is what happens when preparation meets opportunity”. While for many of us, luck is not a term we might particularly associate with the past two years, there is an ongoing, globally shared, developmental opportunity underway. We are all exposed to higher levels of complexity, ambiguity, and the uncertainties they generate. Senior leaders (especially in the private sector and the military) often go through many years of preparation to deal with the experience of no one telling you what to do and being expected to make sense of complex situations and judging what direction to take and what choices to make.

In some sense, over the last two years, everyone has had a taste of what that feels like, when it comes to making decisions that affect our families, our colleagues, and our communities. Without having had the benefit of those years of preparation, for many it can be unsettling and confusing. Like any potentially transformational experience, there is discomfort to navigate if we are to grow and learn from it.

The year 2020 could be characterised as a huge wave of disruption – we had to ride it as best we could, experiment with entirely different ways of living and working, and be tolerant; 2021 became about the hard work of learning how to live and work well within this ongoing disruption. As we enter a 3rd year of disruption there is a cumulative change dynamic, and we need to lift our sights beyond crisis response (that has itself become normalised) while maintaining the capability to quickly flip back if needed.  Leaders are faced with the task of having to cast their minds into the future to try and predict what might happen in the months ahead and how best to respond and prepare themselves, their teams, and organisations.

From having paid close attention over the last decade to many organisations and leaders in the International Peace & Security sector – characterised as having high exposure to ambiguity, tensions, humanitarian challenges and complex multi-actor issues – the following 4 practices may set leaders and therefore organisational cultures apart in the year ahead.

 

  1. Engage in Collective Sensemaking

Attempting to predict the future is for the most part a fool’s game. However, there is real value in dipping into the toolkit of the Strategic Foresight community and engaging in identifying plausible scenarios you might experience 9 or 12 months from now and how you might prepare for these or even work toward the realisation of a preferred scenario. An important element is to make this a diverse and collective activity. If only a small, homogenous group does this then the scenarios they will come up with will be limited and of less value. The more diverse perspectives that you can involve, the richer, more nuanced, and more informative those scenarios will be. Revisiting and amending these scenarios every few months will instill a practice of continuous sensemaking over time, meaning people will be more attuned to early signals of change and feel safe enough to bring them to everyone’s attention.

 

  1. Provide medium-term clarity and focus

It will be important in 2022 to define some medium- and longer-term changes that you believe should remain beyond this pandemic. As Yogi Bear once remarked: “The future ain’t what it used to be.”

 

A head of strategy for an international foundation recently explained how they pushed for the organisation to set out a 10-year strategy, effectively doubling their normal time horizon. It involved less detailed metric-driven specificity and more purposefulness to counter the external disruptions they were experiencing. Doing this was challenging for the leadership team yet it helped them communicate a clear direction that stretched beyond the immediate crisis response experience and helped provide a sense of reassurance and focus to counter the anxiety many people felt.

 

  1. Create space for curiousity

Alongside many advantages, one of the risks associated with working remotely, for fortunate enough to be able to adapt to this, is the tendency to become overly task-oriented when you do meet online but also when you are working alone from home. It is important to invest in creating the space for less structured guided interactions and thought. You can revolve these around a particular topic or issue or leave it entirely open with just a simple guiding question.

It can be valuable to carve out some space for more curiousity led thinking and interaction without always having a detailed agenda, task, or a pre-determined outcome. These tend to limit people’s openness to thinking about possibilities and reduce their ability to engage with high levels of ambiguity.

Not only is this motivating for many people, but it will also generate insights and ideas on how to choose what longer-term changes are needed. It also sends a message that you trust people to come up with meaningful ideas and solutions. There is another longer-term benefit; curiousity lies at the heart of a learning mindset and it is such a mindset that tends to better tolerate complexity and ambiguity.

 

  1. Capacity to collide and converge

When we ask people to reflect on a team or collaborative experience that they were proud to be part of, it often involved tensions or conflicts that were overcome. In fact, having overcome such tensions and turning them into positive relations and outcomes is often what people are most proud of. At a time when returning to more face-to-face interaction is likely and public polarisation is high around issues like vaccines and work preferences, pay extra attention to early warnings of issues that can lead to conflict and develop the capacity at all levels to not just navigate this but encourage openness and constructive discussion that surfaces ‘elephants in the room’ can improve collaboration.

If it is indeed true that there will be an increase in talented people seeking to contribute to organisations and initiatives that align with what matters to them most. All four of these practices have in common that they contribute to increased trust, inclusion, psychological safety and are foundations of a resilient, more caring and courageous culture of work.

About the Author

Peter Cunningham is Head of Leadership at GCSP and Co-Founder of the Geneva Leadership Alliance, a network of associates and partner organisations working together to advance the understanding and practice of leadership for the benefit of peace and security worldwide.

Peter has over 20 years of experience in leadership development, adult education, and executive coaching across private, public, and non-profit sectors. He is constantly seeking new, diverse, and innovative ways to bridge the study of leadership with the practice of leading, especially at international level and across cultural, geo-graphical, political and organisational divides. Leveraging his diverse experience and background, he creates safe spaces for learning and encourages brave spaces for application, enabling people to learn leadership mindsets and practices in transformative ways and adapt them to their own work and life.

 

Photo by Fabienne FILIPPONE on Unsplash

Kim Campbell – Perspectives from a Prime Minister: Reimagining Our Leadership To Become Good Ancestors

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Maureen Metcalf features takeaways from her interview with former Prime Minister of Canada, Rt. Hon. Kim Campbell in this article that accompanies the podcast Reimagining Our Leadership to be a Good Ancestor. This podcast is part of the International Leadership Association’s live interview series recorded in Geneva.

 

A 3-minute clip with the Rt. Hon. Kim Campbell

Full Interview with the Rt. Honorable Kim Campbell

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I was honored to interview the Right Honorable Kim Campbell in Geneva in October 2021 at the International Leadership Association Conference.

I want to start this post with a quote from our conversation that stood out to me:

“I have to be encouraged at the capacity of human beings to be wonderful. To be brave. To be imaginative. To be generous. To be kind…” – Kim Campbell

This conversation was a spirited exchange about what is working and not and the solid invitation to do better now so we create the future we want to leave for those who will bear the consequence of our actions. The following blog captures several ideas we discussed and reflects her perspectives.

We started with the topic of leading as an ancestor. It’s a concept our ancestors bequeathed to us. But, unfortunately, we may well be the ancestors that screw it all up for future generations. For example, climate change, the rise in authoritarianism, and threats to democracy are all tied together and impact the ability of future generations to flourish and achieve their potential. Kim’s quote was, “We will never have a more fair and just future until we have a more fair and just history.”

Many of the problems facing society now are grounded in ignorance. Many people don’t like narratives that challenge our position. In many cases, if a person or group isn’t prototypical (women, minority, disabled, etc.), their stories fall off the radar screen. As an example, let’s look at women. At least 60 have been presidents, prime ministers, etc., yet few people know. It is difficult for even the best to advance in their careers, /research, /and other areas. Yet many made foundational contributions to science. So what knowledge did we lose from the women who didn’t have that neighbor, or that person giving them a way onto the path? When we don’t see them on our radar, ignorance says they shouldn’t be there. They haven’t earned the right because they “don’t do that sort of thing.” Yet, typically, they’ve contributed to their field, but it’s unacknowledged or uncredited. This ignorance leads to a personal worldview that’s exclusionary. How much we’ve forgotten about Islam’s contributions to math, science, medicine, architecture – including our sheer numbers! These contributions have been undervalued because of the rise of European (Eurocentric) empires and the regression of Islamic culture resulting from religious fundamentalism.

Ignorance lets us feel superiority, hatred, disdain. It’s never a smooth ride for women. Women are the canaries in the mine when it comes to people wanting to erode liberties. Maybe things have to be disastrous to consolidate the will of good people. We can’t be complacent because it doesn’t always work out if people do nothing.

One difference now vs. the past: we’re now looking at issues where the impact on future generations is knowable, significant, and very real. Greta Thunberg: You are stealing my future and not dealing with this. , be turning their heads and saying, “Nah, can’t deal with it?”

The perversions wrought by ignorance are dangerous. They put lives at risk and undermine evidence-based decision-making. We, as leaders, can’t solve real problems with uninformed conspiracy theories. 700,000 Americans alone have died of Covid; that’s unconscionable by any measure, but the inevitable result of so many people (both leaders and rank-and-file Americans) don’t believe the science. Much ignorance results from disinformation, which is increased by social media.

Thoughts on the “Me Too” movement. Sexual harassment is still much more prevalent than many people realize. It’s not just that many men think that women’s bodies are the spoils of power (which has been the case for a long time – see the opening of The Odyssey, for example). Also, when women pushed back on sexual advances, the men sought to destroy them. This pressure still exists today –vindictiveness to destroy a woman’s career. It’s all about power: companies to pursue business irrespective of the effect on climate, politicians to destroy democratic norms, to control other people’s bodies.

With all of the discussion of the challenges, there is also hope. For example, it isn’t true that older people are less interested in climate change. Boomers are prepared to do more to deal with the issue. We can use our brains, imagination, and strength to improve lives & make the world a better place.

Podcasts may be one answer to address ignorance. They can be more civil, informative, and heard in the listeners’ time. But how do you get someone to listen, especially if it offers a different point of view? One of the values of some podcasts is they can provide a deeper exploration of specific topics as the time isn’t limited by the short form conversations in many other media outlets.

Women in politics are gaining traction. Women are not viewed the same as men – they are under more of a microscope. This view is improving slowly, but it is improving. Angela Merkel was tremendously successful in Germany. She doesn’t fit the stereotype of a powerful woman: she wears glasses, no skirts, a wide variety of colors in her jackets, etc. She has been so successful and long-running that she’s re-written expectations of a political leader.

I sincerely appreciate the Right Honorable Kim Campbell taking an hour to talk about what she is thinking and exploring and what she invites each of us to consider. I was left with the questions:

How can I be a better ancestor for future generations? How can my choices leave the world and the world of work a better place? What resonated with you from her conversation?

Books to look out for Time and Chance: The Political Memoirs of Canada’s First Woman Prime Minister

About the Author

Maureen Metcalf, the CEO of the Innovative Leadership Institute, is dedicated to elevating the quality of leaders globally.

A Competitive Advantage: Building Communities Within the Business

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We are pleased to announce the Connex Executive Insights Series, produced in collaboration with Connex Partners, an invitation-only executive network that brings industry leaders together in from the worlds of HR and Healthcare.

Connex Members are part of a cutting-edge community, finding actionable solutions to their most pressing business challenges via high-value peer exchanges and curated resources, including tools, platforms, partners, and c-suite networking opportunities.

Executive Insights features highly-respected and engaging guests who share novel ideas and practices related to the latest leadership topics.

Alice Yoo LeClair, Divisional CHRO at Euromoney Institutional Investor PLC, originally published this article in Inside CHRO, the go-to magazine for HR leaders brought to you by Connex Partners. It is a companion to her podcast  A Competitive Advantage: Building Communities Within the Business,

Watch the two-minute video of Alice

 

Listen to the full conversation with Alice and Maureen
  • What is your best leadership advice?

It’s your aptitude plus your attitude that sets you apart as a leader. These two things build the story of your personal brand and can accelerate your development over your peer group. This advice applies whether you have worked at an organization for two months or 25 years, whether you’re a senior leader or just taking the lead as a contributor in a meeting.

  • If you could go back in time and meet your sixteen-year-old self, what would you tell them?

Firstly, when you hear about this thing called ‘Bitcoin’ that goes for sale, buy it immediately in mass quantities! The second thing I would tell myself is ‘chin up’. Over the course of time, you will see a material shift when it comes to Asian inclusion and representation. There will even be an Asian superhero, Shang-Chi, brought to life on the big screen, in mainstream culture. It’s really tough now – but know that the world is going to learn faster, collaborate more and come together as a global community in the very near future.

  • What is the most-read book on your shelf?

Sapiens: A Brief History of Humankind by Yuval Noah Harari. I discovered this book through Bill Gates’ book blog, Gates Notes, and he cited it in a New York Times article as one of his favorite reads. The theories the author presents about why sapiens, of all the species that have inhabited this planet, have been able to develop enormous infrastructure, technologies, religions, governments and currencies are fascinating.

One of his theories is that as a species, our ability to imagine and apply our imagination to our real-life circumstances is what enabled our brains to create all of these institutions. I recommend it to anyone who is curious as to how we went from hunter-gatherers to doing things like cryptocurrency in the present day.

  • What’s the one film, TV show or podcast you would urge every CHRO to check out, and why?

I have a different approach to this. I don’t actually have an HR industry-specific magazine or podcast that I regularly turn to. What I have curated for myself instead are ‘digital mentors.’ In the HR and business worlds, there are incredible leaders who, through their public content, answer questions and give advice on topics I would have asked them to elaborate on through those mentorship coffee sessions. It was through this curation of digital mentorship that I discovered my career aspiration to become a Chief Experience Officer. I got there from the online presence of an executive named Julie Larson-Green who held the role at Microsoft and Qualtrics.

To read this article in full, and to find out more about how the pandemic has shaped Alice’s views on the future of HR, sign up to receive Inside CHRO, the new magazine written by – and for – HR leaders. Brought to you by Connex Partners, the #1 executive network for HR.

About the Author

Alice Yoo LeClair is the Chief Human Resources Officer for Euromoney PLC’s Financial & Professional Services (FPS) division. She is responsible for leading talent management, DEI, recruitment and performance enablement initiatives, in alignment with the organization’s strategic objectives. In this capacity, she also serves as a member of the division’s executive committee and the group’s HR leadership team. Before joining Euromoney, Alice was the Head of HR for the Americas GTM region and multiple product verticals at Refinitiv, an LSEG (London Stock Exchange Group) business. Previously, she held global people strategy and commercial program management roles at IPC Systems, IntelePeer and Level 3 Communications (now Lumen Technologies). Alice holds a bachelor’s degree in Music from the University of Hartford where she double majored in Piano Performance and English. She also has a certificate in Plant Based Nutrition from eCornell, Cornell University’s external education unit

 

Photo by Wes Hicks on Unsplash

Stewards of the Future – A Guide for Competent Boards

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This week’s article is an excerpt from “Stewards of the Future – A Guide for Competent Boards”, by Helle Bank Jorgensen, CEO of Competent Boards, which offers the global online ESG Competent Boards Certificate Program.  It is a companion to her interview on Innovating Leadership, Co-creating Our Future titled Stewards of the Future: A Guide for Competent Boards. This podcast is part of the International Leadership Association series.

“Stakeholder concerns are shareholder concerns. The increasing focus by investors, consumers, and other stakeholders on sustainability is directly influencing value creation.” — Jane Diplock, chair, Abu Dhabi Global Market Regulatory Committee; director, Value Reporting Foundation

 

Case study – Ørsted

One company that has successfully managed the transition from passive to active engagement is Ørsted, Denmark’s largest energy utility. Ørsted has undergone a dramatic transformation since its inception in 1972 as Dansk Naturgas, and later as Dansk Olie og Naturgas. For the first thirty years of its existence, its business centered on coal-fired power plants in Denmark, and offshore oil and gas drilling rigs in various other parts of Europe. In 2006, however, it decided to shift its focus to green energy, closing its coal-fired plants and putting its resources instead into offshore wind farms. As of 2020, the Danish company was the world’s leader in offshore wind power, with a 30 percent market share; it forecast that it would produce enough power for more than 30 million people by 2025.

Stakeholder engagement has been a key pillar of the transition strategy. In 2007, for example, the company began fostering a dialogue with activist groups such as Greenpeace, the World Wildlife Fund and the Danish Society for Nature Conservation. Rob Morris, a senior editor at the London Business School, noted in an article that Ørsted “had to convince people that the future business could be as successful as the old one.” One example was a lengthy op-ed piece in Denmark’s Politiken newspaper written by then-CEO Anders Eldrup in which he stressed that transformation would not be an overnight miracle. Eldrup publicly debated the company’s climate action strategy with Greenpeace’s then-executive director Mads Flarup Christensen at a 2009 meeting hosted by the Copenhagen Business School.

While the Danish government still owns 50.1 percent of Ørsted’s shares, the company has been listed on the Copenhagen stock exchange since 2016.  The following year, it opened another useful avenue to tell its story to international investors by launching its first green bond.

“A lot of it starts with a company needing to be clear about what its purpose and its real priorities are, and that can be quite difficult to formulate,” says Ørsted’s current board chair Thomas Thune Andersen. “We have a wide debate about strategy that covers everything from the annual strategy plan to the long-term strategy, to our strategic priorities. If you’re able to really explain what your strategic priorities are, you’re able to get the shareholders and others to buy in.”

Ørsted now conducts a thorough materiality assessment each year, which involves identifying its most material stakeholders as well as assessing shareholder priorities and how these priorities intersect with society’s overall challenges. It has identified five key stakeholder groups: political stakeholders and authorities, local communities, employees, investors and shareholders, and NGOs/multiple stakeholder networks. The company has a specific interest in each group. Political stakeholders are vital allies in its plans to develop green energy. Local communities and employees provide valuable input on skills, talent retention, education, and local environmental initiatives. Investors expect strong financial returns as well as robust performance on environmental, social, and governance issues. Finally, the company engages NGOs and multi-stakeholder networks on topics such as biomass sustainability and human rights. It has worked to strengthen implementation of the UN Guiding Principles on Business and Human Rights and has identified minerals and metals in its supply chain where environmental and human rights risks are greatest. The Danish company also has no problem collaborating with other utilities to develop wind farm projects. For example, in March 2020, it joined forces with Japan’s Tokyo Electric Power Company Holdings to bid for an offshore wind power project in Chiba prefecture, near Tokyo. The two companies have several other joint projects.

Ørsted has set a target of net-zero carbon emissions by 2025 and no carbon emissions at all by 2040. Corporate Knights magazine named it the world’s most sustainable energy company for three years in a row, from 2019 to 2021, and ranked it number two across all sectors in 2021. But sustainability has not come at the expense of financial performance. Ørsted’s market value has more than doubled since its listing in 2016, surpassing rivals such as BP with a far greater dependence on fossil fuels. It achieved a 10 percent return on capital and a 4 percent advance in operating profit in 2020. As of mid-2021, its share price had almost quadrupled since the 2016 initial public offering.

Taken from “Stewards of the Future – A Guide for Competent Boards”, by Helle Bank Jorgensen, now available in hardcover and ebook.

About the Author

Helle Bank Jorgensen is the CEO of Competent Boards, which offers the global online ESG Competent Boards Certificate Program with a faculty of over 95 renowned international board members executives and experts. A business lawyer and state-authorized public accountant by training, Helle helps global companies and investors turn sustainability into strong financial results. She was the creator of the world’s first Green Account based on lifecycle assessment, as well as the world’s first Integrated Report and the first holistic responsible supply chain program. Helle has written numerous thought leader pieces, is a keynote speaker, and is interviewed by global media outlets.

 

Photo by Damir Kopezhanov on Unsplash

What Leaders Won’t Talk About When Scaling a Business

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Greg Moran, a C-level digital, strategy, and change leadership executive with extensive global operations experience, provided this article as a companion to his interview on Innovating Leadership, Co-creating Our Future titled What Leaders Won’t Talk About When Scaling a Business.

No cute titles, no click-bait tag lines – just an honest conversation about some of the things I’ve learned from creating, launching and getting through the first couple of stage gates on scale.  I spent most of my career working at big companies like Bank One (Chase), Ford Motor and Nationwide Insurance attempting to transform to meet competitive pressure or to maintain the status quo of a business model that hasn’t changed since before I was born.  Starting a company is way more fun, but much of my experience did little to prepare me for the challenges of actually going through the process in a leadership role – kind of like how watching the Tour de France on TV does little to prepare you to ride your bike 100 miles in a day.  For this blog, I’ll summarize the headlines that we cover in the accompanying podcast.  I encourage you to listen so you get the nuance of what the words mean because they can look obvious on paper without hearing the dialogue.

Back Office

The thing about back-office investment is that you don’t want to make the investment until you need to, but when you need to, it’s usually painful and distracting – like changing the tires on a car that’s going 70 mph.  The trick of it is to be ahead of the curve, but not too far ahead of the curve.  I’ve found it useful is to remember 2 things:

  • “Skate to where the puck is going to be, not where it has been.” – Wayne Gretsky
  • Tech costs a lot less than people do, so get on platforms that will make sure your back office stays off the critical path of your growth, otherwise you will have to compensate with people.
DEI and ESG

Nobody wants to talk about this because they are afraid of getting canceled or saying the wrong thing and getting attacked.  There are some cold hard truths you need to know about this space if you are starting a tech company (and many other types of companies as well):

  • The talent pool of people that can tolerate the perceived risk of a startup is not as diverse as the general labor pool.
  • The talent pool of people that are experienced in the functions you need to fill AND have start-up experience is even less diverse, and you rarely have the luxury of time to go find that unicorn.
  • The people who are attracted to the risk profile of the startup world expect to be compensated with equity in a way that rewards them for the risk and have little practical interest in the other ‘equity’. Everyone has a good set of talking points these days, the expectations remain (I’m living this now, even though we are well beyond the risk-equity phase of growth).
  • Your ability in the early days to create ESG metrics will be limited and probably irrelevant.

So what does this mean for you?  My suggestion is the following:

  • Have a clear set of principles on DEI and ESG that guide the company’s decision-making and are very transparent to the board, the leadership team, every employee and every prospect.
  • Back up the principles opportunistically at every turn, without compromising the integrity of your commitments to existing employees and investors. In the early days, compromises on competence will stick out like a sore thumb and may kill the company if the role is important enough.
  • Rely on advisors to help bolster/refine the thinking of the team over time.
  • As soon as you can begin to build a pipeline, invest in talent resources that have the clear accountability to do so.
  • Use search firms to amplify your reach to great diverse candidates.
  • Insist on equally engaging events and practices within the company.
  • Don’t virtue signal with grand statements that you can’t back up and just invite criticism and ‘gotchas’.
Space and People

Scaling and Covid combined have raised some interesting questions on space and people.  As you grow, does your philosophy on space and employee experience change?  Is remote your new operating model – going full virtual?  How do you handle in-person collaboration when it benefits the company and/or the process and/or the individuals who may desperately want to have and build personal relationships?

I think any singular answer to this question would end up being a ‘one size fits none’ solution, so I’ll stick to some principles we have embraced (for now) in light of the ever-shifting landscape in which we all find ourselves:

  • Don’t be definitive and don’t show a preference for remote vs. in-person. If you really want to allow either to give you access to more talent and allow you to grow faster (or whatever reason), then truly embrace and invest in both.
  • Model both from a leadership standpoint, even if you have a strong preference. Your modeling will empower.
  • Make in-person compelling – give people a reason to come in, regardless of the frequency.
  • Do the same for remote – support the gear that makes it a great experience for the remote employee and those they interact with. Provide stipends and perks to enhance the remote experience.  Create quality virtual events – serious and fun.
  • Communicate and get feedback as the game changes.
Value Chain Balancing

As you scale a business, maintaining balance throughout your value chain is essential.  You really are only as strong as your weakest link and if you are over-invested in one element of your business, but constrained in another, you are just wasting money.  One of my friends that had exited a start-up gave me some great advice as we started our company.  ‘Never confuse having a product with having a company’, he said.  It was brilliant advice and has value chain balance at its heart.  If you build a better mousetrap, the world will not beat a path to your door.  In fact, the world will probably never know you exist.  If you have no pipeline, hiring people to close deals is a waste of money.

Pay attention to and build specific metrics around your funnel – know the numbers for you and for your industry and stay on top of it!  Keep the operations functions off your critical path by making sure they have the capacity to support your growth – HR, Finance, Facilities, etc.  Force business case discipline on your product and engineering functions (which is not to say don’t place bets, but the business cases force the homework to be done and give you data on which to base the bet, which will lead to better decisions and board-level buy-in).

Avoiding Distraction

One of the most insidious things that can happen as you scale is that the world will want to talk to you and your team about your success.  The temptation to do so is pretty irresistible and you should fight it aggressively.  When you start up the steep scaling curve is when the company needs focused leadership the most.  I’ve seen great young companies and budding CEOs get totally derailed by the seduction of publicity that makes them feel good but does nothing for the company, its customers or its team.  Do a couple of carefully curated and well-managed events per quarter and stay focused on your broader objective.

I hope this practical approach is useful.  I’m not looking to impress you with clever aphorisms (I have a bunch that perhaps I’ll drop in another blog someday), but rather to give you some super simple, easy-to-implement concepts.  Upward and onward!!

 

About the Author

Greg Moran is a C-level digital, strategy, and change leadership executive with extensive global operations experience. He led corporate strategy for Ford and designed the plan that Alan Mullaly used to turn around the company. Greg held C-level IT positions in app dev, infrastructure and core banking applications at Ford, Nationwide Insurance and Bank One/JPMC, respectively. He began his career in consulting with Arthur Andersen Accenture, working across industries with 100 companies over the course of a decade. He is passionate about leadership and culture and teaches part-time on the topic at Ohio University.

Going First: Courage to Lead Purposefully and Inspire Action

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Nell Derick Debevoise, Founder and CEO of Inspiring Capital, a certified B Corp that offers purposeful leadership development content and programming to accelerate the movement of business as a force for good provided this article as is a companion to her podcast Going First: Courage to Lead Purposefully and Inspire Action.

The way we work is broken. Workplace trends show that employees are resigning in greater volume than ever, jobs are being created at a slower rate than any of the prior 7 months, and employee wellbeing is flatlining at best. The seeds of employee distrust were planted well before Covid-19 and now they become a problem that no employer can ignore.

Employees used to spend years or entire careers at one company with blind loyalty to the corporate mission. Today employees are looking to belong to a greater purpose and aren’t afraid to jump from job to job until they find one that resonates.

Creating a People-First Workplace

Not only the way we work has changed, but also the work to be done. Technology and globalization mean that employees are doing the work that only people can do, like collaborating, innovating, and empathizing. Employees can only perform these higher-level tasks when they are operating with healthy minds, bodies and spirits.

Gone are the days where employees can be treated as cogs in a wheel, incentivized to produce as much output as possible. Trends in the business landscape met with the simultaneous crises of the 2020’s have shifted power from employers to employees. Employees demand a meaningful work experience. They want to know why they’re doing what they’re being asked to do.

How can companies bring back the magic that makes employees care about their work? Connect them to the purpose of what they’re doing. It is one of the greatest human joys to achieve something larger than ourselves, working in a team towards a common goal.

Living – and working – purposefully means connecting your choices and behavior to something important in the world that you want to achieve. Purpose provides a reason to get you out of bed every morning beyond your own wellbeing or wealth. Companies need to focus on providing purpose as much as other benefits.

Celebrate Purpose in Your Organization

It’s time to throw a party, but this is a different type of party. Free beer and kombucha and promises of Summer Fridays are table stakes. Now employers must empower people to be fulfilled, by guiding them to recognize why the work matters to them as individuals, and the impact it has on people and planet around them.

It’s time to throw a purpose party. According to Marc Spencer, CEO of Summer Search, “A life of purpose is a life of joy! When you understand how your life has meaning, it brings joy, clarity, awareness of aspirations.” A purpose party is the first step to getting below the surface with your employees. It doesn’t take months of planning or a catering budget. It only takes conversations that go deeper than the day-to-day activities of your business.

Like most 2020s parties, set up a zoom link and start a new type of conversation. Choose your favorite party chat opener, like “Can I ask you a weird question?” or “This might sound random, but bear with me.”

And then dive in. Try this, “My best days are when…” Or “I am excited to come to work on Mondays because…”. Ask employees to answer those same questions. Listen, and ask more. It might be awkward at first, but creating the space for these conversations is the first step.

While throwing a purpose party scratches the surface of conversation, it’s important to make this a recurring event. Continue these conversations and questions in other meetings as openers or part of a weekly check-in. It only takes a few catalysts engaging in these types of conversations to help grow the movement. Encourage your party guests to host their own purpose parties with other colleagues around the firm.

It doesn’t take long for positive things to catch fire. As Lorie Yañez, Head of DEI at MassMutual, commented, “We’re at a tipping point. With 50% of leaders at advanced levels of cultural competence, those of us championing an inclusive approach don’t feel alone anymore.” By making purpose a topic of conversation in your immediate circle, you can reach that tipping point.

Start these conversations and watch the benefits accrue. Purpose is the most powerful, and most authentic, motivator out there. Sandi Kronic, CEO at Happy Dirt, says “When I’m in my purpose, it doesn’t even feel like I’m doing anything for anyone else!”

Bring Purpose to your Workplace Today

A purpose party doesn’t need to be a big event. Bringing intentional conversation to your workplace can start with one-on-one conversations or team meetings. Make time to discuss why you do what you do to help everyone remember what brought them each to this work. Engaging employees on their purpose will help them contribute to outcomes that are only achievable when everyone comes together. And that is motivating!

About the Author

Nell Derick Debevoise is a thought partner to purpose-driven leaders, as well as speaker, author, and Founder and CEO of Inspiring Capital. Debevoise’s guidance helps CEOs and CHROs expand their impact, grow their businesses, and build powerful legacies. She has lived and worked on 4 continents, and collaborated across sectors with Japanese executives, Palestinian community leaders, French high school students, and Mozambique education ministry officials among others. Debevoise also studied leadership, innovation, and intercultural dialog at Harvard, Cambridge, Universita di Roma, and Columbia and London Business Schools. In 2011, she moved to New York and founded Inspiring Capital, a certified B Corp that offers purposeful leadership development content and programming to accelerate the movement of business as a force for good. Debevoise is a Senior Contributor for Forbes, and her first book, Going First: Find the Courage to Lead Purposefully and Inspire Action (available early 2022) is an International Best Seller.

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Evolving an Iconic Brand – The Red Roof Story Part 1

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Maureen Metcalf, ILI CEO and Founder, wrote this article as a companion to the podcast with George Limbert, President of Red Roof Inn Red Roof Revisioning the Future.

Since the pandemic, everyone has been talking about the new normal. The new President of the Red Roof family

of brands is proactively evolving how the hotel industry and its brands meet their stakeholder needs in a post-pandemic world.

On August 26, 2021, Red Roof®named George Limbert as President of the company effective immediately. George was the interim President beginning in October of 2020.

George served as Red Roof’s General Counsel for the previous eight years. He was on the core leadership team that guided the company throughout the pandemic. As a result, Red Roof has overcome these challenges as a well-positioned leader in the industry, seeing consistent increases in all performance metrics.

Immediately after being named President, George invited his senior leadership team to look at how they would evolve the brands. He started with the founder’s mission. Next, the team explored how to evolve the strong legacy of this iconic brand to meet the changing needs of all stakeholders.

The founder, Jim Trueman’s Mission was:  To offer clean and comfortable rooms and attentive guest service – and charge less for it.

With the support of an Innovative Leadership Institute facilitator, the team came together and co-created the updated vision.  The new vision is: To provide the best experience and value in the lodging industry for our guests, owners, team members, partners, and communities.

When we look at missions and visions, many think of a group of leaders sitting in a corporate headquarters coming up with nice slogans that are neither realistic nor inspirational. While the senior leaders created the new Red Roof vision, this process differed from most. After developing the vision, several leaders went on a “look and listen” tour of a sample of the 660 hotels to hear from the franchisees and employees. Next, the team participated in two annual franchise conferences, where they spent more time in person with the franchise owners. The next step is a gathering in February with all employees. At each step, the team looked to validate and find holes in the vision to ensure the final version accurately reflected the true promise of the brand family. This process is ongoing, and while brands don’t regularly change their visions, this brand is “stress testing” its vision to ensure it is an accurate and inspirational evolution of the founder’s legacy.

After putting the vision on paper, the leadership team broke into groups to define what that vision would look like as it turned into reality. Some groups focused more on people while others on processes and measures. The result was a consolidated story of how the brands and the organization will evolve. This step is critical in the organizational change process. The leadership team and the organization need to align around the what before identifying and agreeing on the how. They answered a range of questions about culture, processes, measures. These questions ranged from processes related to aligning as a team to how they view and build on quality. Evolving a brand takes a concerted effort by a well-aligned team. The story starts, “Five years from now, we will be an extraordinary reflection of our best selves. We will have grown with purpose because we pooled our greatest strengths: our diverse talent, our culture founded on trust, honesty, transparency, and our iconic brand.”

The Red Roof team will continue to share their evolution as they progress in their transformation. The Innovative Leadership Institute is honored to support this iconic brand’s evolution.

About the Author

Maureen Metcalf, CEO, the Innovative Leadership Institute, helps you become a Future Ready leader.

 

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