Guest: Heather Krentler
Employees want to be heard. They want to know their employer wants the best for them. Continental Services heard – and worked hard to innovate their company culture to fully focus on the employee journey. Heather Krentler, Continental’s chief administrative officer, joins host Maureen Metcalf to explore Continental’s employee-led culture and how it came to be; the changes made not just to engagement, but sourcing the best talent in the first place; and how leaders embraced the new employee-centric culture. The results have been remarkable: a happy staff really does lead to a pleasant bottom line!
Here’s what Heather and Maureen cover:
- How part of the Great Resignation and Quiet Quitting stem from people – your staff – asserting more control over their lives;
- Why compensation doesn’t cut it as the only benefit to retain a valuable employee; and
- Why the best ideas tend to come from the front line, not the back office.
Other episodes you’ll enjoy:
Topics:Future of Leadership, Innovative Leadership, Leading with Care, Women in Leadership
Continental Services, company culture, engagement, sourcing talent, employee-centric culture, Great Resignation, Quiet Quitting