Guest: Sarah Ahern
Season: 9 Episode: 24
Client loyalty. Stakeholder loyalty. Employee loyalty. However you define your customers, their loyalty is key to moving your organization from just good to great. One key to growing it is to always make it easy for your customer to get what they want from you.
But how do you know what they want, much less how they want to receive it?
With data! And knowing how to find that data is what Sarah Ahern and her company, PATH, help organizations of all sizes understand. In this episode, Sarah shares the role of surveys, communication, and more in delivering exceptional customer experiences. And that, in turn, delivers long-term success for your business!
Here’s what Sarah and host Maureen Metcalf discuss: