Have you ever had this conversation about service during your business trips? YOU: I demand to see your manager! DESK CLERK: Certainly. May I say why? YOU: It’s the service here. The way this hotel is run. DESK CLERK: Our apologies. Perhaps… YOU: I can’t believe how fantastic it all is. I’d like to learn […]
The effect your organization has on its employees extends well beyond work. The 2024 Gallup State of the Global Workplace report found that employee engagement significantly impacts overall life experience. When employees find their work—and their work relationships—meaningful, employment is associated with daily enjoyment and low levels of negative emotions. 88% of employees who are […]
Bingo! That was Steve Robinson’s reaction when the head of a cattlemen’s association said Steve’s marketing campaign was a threat to the beef industry. Steve is the former Chief Marketing Officer of Chick-fil-A. The association was concerned about the wild popularity of Chick-fil-A’s now-iconic cow mascots. In our podcast interview, Steve insists the cows are […]
This week, we continue our Q&A series. ILI partner consultant Patt Hardie is in the spotlight. She is a trusted advisor/coach with over 30 years of experience in talent, leadership, and organizational development. Patt has held senior leadership and consulting positions at Battelle Memorial Institute, Scotts Miracle-Gro, Ashland Inc., American Electric Power, OhioHealth, and the […]
Government red tape is notorious worldwide. That’s nothing new; it’s been that way since the Roman Empire. Cutting through that confusing web is just one way artificial intelligence can help you and your organization. In our recent interview, David Levy highlighted that and many other benefits of AI you probably haven’t thought about. The vice […]
There’s never been a more important time to equip our leaders with engagement tools. We’ve long known that strong employee engagement correlates with strong organizational performance — and now Gallup’s recent State of the Global Workplace Report is highlighting another crucial correlation: leadership’s impact on individual contributors. Gallup found that “70% of the variance in […]
Although the Great Resignation isn’t quite so great anymore, the talent pool continues to shrink. Our podcast guest, Sander van ‘t Noordende—the CEO of Randstad—says this presents a critical need for leaders not only to attract top talent but also to retain them. That can be tricky, especially now that we have five different and […]
This week, we begin a new Q&A series interviewing thought leaders, CEOs, researchers, and others for their perspectives on a multitude of business and leadership questions. We start with Innovative Leadership Institute founder and CEO Maureen Metcalf. Check out her answers to these timely issues: 1. If you could give executive leaders everywhere a single […]
There’s a link between leaders and the fallout from the student protests over the Gaza conflict. That link: ethics. Ultimately, the lack of a clear ethical framework sparked the struggles and consequences for several university presidents. Forging those frameworks fed success for other collegiate leaders. That difference may make or break your own organization in […]
As a leader, you’re always thinking about others: your team, your peers, and the organization as a whole. But what about you? Our podcast guest, Tammy Alvarez, says leaders must give their own careers as much priority as they give their teams. Hating Mondays is a sure sign your career needs a refresh. Based on […]