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A Brain Is a Terrible Thing To Waste: Understanding the Inner Workings of Your Brain

A Brain Is a Terrible Thing To Waste: Understanding the Inner Workings of Your Brain

August 12th, 2019 by Maureen Metcalf

Leadership Resilience Includes Managing ThinkingThis is a guest blog provided by Ann Steele.  It is a companion blog for the Jon Wortmann interview on September 11, 2018, titled “How Does the Brain Impact Leadership Resilience?”  The article was previously published on PsyDPrograms.org.

Through the work of billions of cells housed within our brains, humans are the most advanced form of life in the known universe. Highly intelligent animals like dolphins, elephants, whales may have bigger brains than people, but the evolution of the human mind is far greater.

Only now is science beginning to understand the complexities of the gray matter resting just above our shoulders. A mix of protein and fat that combine to create one of the most advanced individual systems known to humankind – organic or machine, earthbound or cosmic.

The Brain Makes Us Who We Are

While at first glance, the brain itself may appear to be a singular mass, it consists of a number of highly unique parts and separate regions that control practically every aspect of human existence.

Four of the most vital components include:

·        The brain stem which aides with breathing and sleep.

·        The basal ganglia that monitors the sending and receiving of messages between different areas of the brain.

·        The cerebellum that keeps us upright – balanced and well-coordinated.

·        The cerebral cortex which helps us to think and move, achieve greater reasoning and imaginative skills and is what provides human consciousness.

In addition, the four regions include:

·        The frontal lobe that links to our motor skills and how we think, reason, and acquire knowledge.

·        At the crown of the brain, the middle parietal lobe controls sensation – our sense of touch, taste, and manipulation of the physical world around us – as well as spatial awareness.

·        Occupying the base of the brain, the temporal lobe is central to our ability to hear and helps us distinguish language and sound. Within the temporal lobe is the hippocampus – critical to our ability to learn, emote, and create memories.

·        At the rear of the brain, you’ll find the occipital lobe, critical to our visual capabilities and processing of colors, words, or any other objects that we see.

Even with all of our current knowledge, it is a testament to the brain’s advanced and complicated design that researchers and scientists have yet to fully solve the puzzle of the human mind.

One area though where there has been much discovery, and where we continue to expand our expertise, is what stimulates the brain. Factors that are both helpful and harmful and what is required to maintain a healthy mind.

Why Brain Health is So Important

While the brain itself may still hold many secrets, there is little mystery to the need for us to keep our minds healthy and functioning at their highest possible level.

As we’ve shown, the brain is central to our survival – controlling our breathing and cognitive skills, our consciousness and perception, and our ability to think, feel, and remember.

However, all of the brain’s functions do not operate independently of one another – it’s the reason we can, in fact, walk and chew gum at the same time. If you neglect one aspect of your brain’s health, other areas suffer.

But we’re not just talking about a run of the mill headache brought on by stress.

There are numerous neurological disorders that prove debilitating to both the brain and an individual’s overall well-being.

According to the National Institute of Neurological Disorders and Stroke (NINDS), approximately 50 million Americans – that’s one out of every five – suffer from some form of brain-related disorder. The list of conditions is exhaustive and includes:

·        Brain tumors

·        Cerebrovascular diseases such as stroke-related conditions or vascular dementia

·        Convulsive disorders like epilepsy

·        Degenerative diseases of adult life which include Parkinson’s and Alzheimer’s

·        Developmental disorders including cerebral palsy

·        Infectious disease complications like AIDS-related dementia

·        Metabolic syndromes including Gaucher’s disease

·        Neurogenetic diseases such as Huntington’s disease or muscular dystrophy

·        Trauma injuries that occur in the spinal cord or with a head injury (concussions)

These represent many of the major disorders. Far more common however are the conditions that fall under the broad (and sometimes misleading) category of mental illness.

For many years mental illness carried with it a stigma, resulting in people being mistreated or receiving none at all.

While the numbers for the latter still remain low, modern medicine has better shaped our understanding of more common psychological conditions, improving diagnosis and treatment.

This segment of neurological disorders include:

·        Anxiety

·        Attention-deficit and/or hyperactivity disorder (ADHD)

·        Autism Spectrum Disorder

·        Depression

Given the brain’s importance and complexity, how then do you give yourself the best chance for lasting brain health? You might be surprised by the most effective methods.

Maintaining Your Brain’s Health

While not every brain-related condition is treatable or avoidable due to factors such as age, heredity, genetics, or other non-lifestyle factors, there are plenty of ways to keep your mind sharp.

To assist with improving your brain’s health and function, as well as producing the happy side effect of giving you a far more positive outlook on life, consider the following methods to boosting your brainpower:

Exercise

You already know what exercise means for your body. Proven time and again, regular exercise has lasting, positive effects on our well-being. The impact, though, is both physical and mental.

Exercise, through its stimulation of chemicals in the brain, promotes the growth and health of blood cells. Regular physical activity also helps to clear your mind, enabling you to think more clearly, reduce anxiety and stress, and improve memory and cognitive functions.

Sleep

A good night’s rest is as critical to an individual’s health as breathing.

Lack of sleep impedes the brain’s ability to perform daily tasks vital to keeping it healthy – clearing out toxins, maintaining healthy neurological connections among the brain’s many pathways, and recharging your body so it can maintain its focus, create new memories and be alert and ready to take on the next day when you wake up.

Quality sleep also builds up your immune system, which helps to keep diseases and illnesses at bay. You will also avoid the common condition of brain fog by following a strict sleep routine – commit to at least seven hours of sleep and steering clear of blue-light emitting devices at least two to three hours before bedtime.

Eat the Right Foods

As with everything else health-related, there are specific foods that will support the development and performance of your brain.

Green vegetables, certain types of berries and nuts, and fish rich in omega-3 fatty acids are cornerstones of a brain-boosting diet. Just remember to work these into a diet that aides to promote greater health for you overall – physically and mentally.

The Power of Positive Thinking

You’ve undoubtedly heard the phrase “the power of positive thinking” many times before. So much so, that’s it’s probably etched itself into your permanent memory.

That’s very much a good thing.

Studies show that a positive mindset is more than just a cliché – it can have a beneficial and lasting impact on your brains overall health and function.

While that research focused on children, a positive outlook works for adults too.

Maintaining an optimistic mindset promotes better physical skills, social interaction, and creativity, all of which broaden your mind’s horizons and help you build skills and more comprehensive life-servicing resources.

Meditation

More than a way to disconnect from the stresses of everyday life, meditation proves transformative in building up an individual’s positive emotions. Research also suggests that it has a lasting effect on your health – improving your mind and your sense of purpose and reducing the chances for illness.

Engage Your Brain in Activities You Enjoy

Do you like to read novels or biographies? Diary or write about experiences you’ve enjoyed? Or do you dream about just getting out, having fun, and spending time with individuals you care about?

Pick one, or all three, because making time to enjoy the people and endeavors that make you happy can stimulate your brain towards better health. There are even health benefits to finding work or a career that you genuinely enjoy versus something that you slog through day after day.

Smile

Yep, turn that frown upside down. Seriously.

Though it may be hard to believe, science actually shows that a simple smile, even if it’s initially a forced effort (or a side effect of a cosmetic procedure), can reduce stress, improve your mood, strengthen your immune system, and help add a few years to your life.

According to Dr. Murray Grossan, an ENT-otolaryngologist with Cedars-Sinai Medical Center and Torrance Memorial in Los Angeles, CA:  “What’s crazy is that just the physical act of smiling can make a difference in building your immunity. When you smile, the brain sees the muscle [activity] and assumes that humor is happening.”

Which basically means the brain doesn’t care why you’re smiling – as evidenced by the botox research – it processes the benefits of the smile regardless of its purpose.

Practice Good Health to Get the Most from Your Mind

One of the most astonishing aspects of the brain is that in all of its complexity, preserving its health requires a basic, common-sense approach.

When it comes to getting the most from your mind, keep it simple – and positive. A healthy diet, regular exercise, and plenty of constructive, optimistic thoughts and activities will nourish your brain and ensure it functions at its highest possible level – and provide you one less worry to think about.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author

Ann Steele, Ph.D., is Editor-In-Chief of PsydPrograms.org. Ann has training as a clinical psychologist and psychoanalyst who has worked with adults, couples, adolescents, and preteens throughout San Diego county.

What is Your Leadership Vision 2019

This blog is an excerpt from the Innovative Leadership Workbook for Emerging Leaders and Managers as a companion to the Voice America show  aired on November 20, 2018, Love at Work: The Essential Guide to a Life of Inspired Purpose. This show was a conversation with Olivia Parr-Rud with host Maureen Metcalf talking about their aspirations and visions as successful leaders.

If you plan annual goals, this blog will serve as a helpful foundation. It spells out the exercise to define your personal vision and gives an example of  Demetrius as he completed the exercise.

It is important to note that many people will complete this exercise and still not have a clearly articulated vision—this is because defining personal vision requires a great deal of introspection for most people. While some people grow up knowing what they want to do for a living, others find that identifying a vision is a process of gradual exploration and will take more time and energy than completing a single workbook exercise. You will likely refine your vision as you progress through blog posts based on the information you learn about yourself. Because the visioning process is iterative in nature—a process of self-discovery—these exercises in this book will serve as the foundation for a longer process that may take considerably more time to complete. It will likely change as you gain experience and as your introspective process matures.

Define Personal Vision

Follow the steps defined below:

  • Step 1:  Create a picture of your future. Imagine yourself at the end of your life. You are looking back and imagining what you have done and the results you have created.
    • What is the thing of which you are most proud?
    • If you had a family, what would they say about you?
    • What did you accomplish professionally?
    • What would your friends say about you?

For the rest of this exercise, let that future person speak to you and help you set a path that will enable you to look back with pride and say things like, “I feel fulfilled and at peace. I lived my life well.”

  • Step 2:  Write a story.  Now that you have that image of what you will accomplish, write a brief story about your successful life. Include details about the questions above. Make it a story of what you went through to accomplish each of the results for the questions you answered. What you are trying to create is a roadmap for your journey that gives you more insight into what you would want if you had the option to design your perfect life.
    • Who helped you along the way?
    • What did you enjoy about your daily life?
    • Who was closest to you?
    • What feelings did you have as you accomplished each milestone along the way?
    • How did you mentor others and contribute to the success of others?
    • What did you do to maintain your health?
    • What role did spirituality or religion play in your journey?
    • What job did you have?
    • What role did material success play in your life?
    • What type of person were you (kind, caring, driven, gracious)
  • Step 3:  Describe your personal vision. Given the story you have written and the qualities you demonstrated as a person, write a two to five sentence life-purpose statement—a statement that talks about your highest priorities in life and your aspirations. This statement should capture the essence of how you want to live your life and project yourself.

An example – My vision is to develop myself to my greatest capacity and help others develop and thrive in all aspects of their lives. I will live consciously and courageously, relate to others with love and compassion, and leave this world better for my contribution.

  • Step 4:  Expand and clarify your vision. If you are like most people, the choices you wrote are a mixture of selfless and self-centered elements. People sometimes ask, “Is it all right to want to be covered in jewels, or to own a luxury car?” Part of the purpose of this exercise is to suspend your judgment about what is “worth” desiring, and to ask instead which aspect of these visions is closest to your deepest desire. To find out, ask yourself the following questions about each element before going on to the next one: If I could have it now, would I take it?

Some elements of your vision don’t make it past this question. Others pass the test conditionally: “Yes, I want it, but only if…”  Others pass, but are later clarified and distilled in the process. As you complete this exercise, refine your vision to reflect any changes you want to make.

Example: Demetrius’ Vision Development Process 

When I look into the future I want to be proud of the person I have become and the life that I have lived. In particular, I want to ensure that my wife and I have raised a beautiful family in which our children think independently and are able to articulate their own personal visions. I would like for my children to be able to say I have been there for them every step of the way, and allowing them to experience life while guiding them away from danger when possible. For me, family and family interactions are highly valued, so the closest people to me are my wife and our children. However, I don’t discount the close friends I have known since high school and those I’ve met along the journey since college.

Professionally, I want to create an organization whose culture represents my personality: relaxed and laid back, yet focused and driven. I want to create a work environment in which people are excited about their work and where they can accomplish their professional goals.  Finally, my organization must take into account our community and to find ways to give back every chance we get.

My Vision

My vision is to develop myself to my greatest capacity and create a healthy and loving environment in which my family will thrive. I strive to be a friend who can be counted on in every way. I will create a business that delivers value to our clients and community and has a culture where people can thrive and grow personally.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Authentic Leadership For Progress, Peace And Prosperity

This post is a report from the December 5, 2018 Forbes.com article Authentic Leadership for Peace and Prosperity. It is the companion to the Voice America Interview to air on January 29, 2019 with Dr. Gama Perruci, Dr. Sadhana Warty Hall, and Dr. Karen Ford, Evidence Based Practices for Leadership Development. This interview is particularly important because companies are investing large amounts of money and time to build strong leaders and some programs provide much better returns than others. Programs that teach leaders to be better leaders rather than those that teach leader about leadership provide different results. Programs that offer 1. strong frameworks (including the knowledge of how context and culture play a role in leading and following), 2. teach leaders to become more self-aware, and 3. perform better using the new frameworks and self-awareness provide the highest returns. The interview is part of our partnership with the International Leadership Association to bring you the latest and most relevant leadership information.

The following section is from Forbes. I am keenly interested in understanding how leaders progress their business agendas as well as the global agenda in times of significant geopolitical shifts. I attended the International Leadership Association’s conference, Authentic Leadership for Progress, Peace & Prosperity, in West Palm Beach, Florida, where keynote speakers, academics, award recipients and leaders across industries and the globe discussed their perspectives on the subject. This article summarizes my key takeaways.

With 39 countries represented at the conference, the focus on the volume, complexity and rate of change in the current climate continued to inform the conversations. So too did the political landscape, particularly the disillusionment with democracy and the move toward populism. The conversation was also impacted by several events happening in the background, such as a bomber delivering 14 bombs to democratic leadersand supporters, who was actually apprehended near West Palm Beach, where the conference was being held. There was also a synagogue shooting in Pittsburgh in the morning of the final day at the conference.

These events called to question what more we, as members of an international association, can do to focus on the intersection of leadership, scholarship and practice at a conference that focuses on progress, peace and prosperity.

The following themes are based on my discussions with thought leaders around the world and sessions I attended.

1. Leadership certification needs to be a strong consideration.

Many professions require certification before performing a job, like realtors, massage therapists, electricians, attorneys and certified public accountants. This is in strong contrast to the number of leaders holding key roles with no education and, in some cases, little experience.

While hiring is always complicated, certification can reduce the risk of costly hiring mistakes. Certification is important for leaders who want to stand out by demonstrating their competence. And organizations will have a greater degree of assurance that the person they are hiring is competent based on an objective standard and a rigorous certification process.

2. Leadership is the interplay between the organization’s internal environment and external ecosystem.

We train leaders in leadership concepts but don’t address the importance of helping leaders understand how they need to flex their leadership approach based on their context and their followers. The most effective leaders “sense” the needs of their followers and adapt their leadership accordingly. They help followers understand their leadership style and set clear expectations as well take into account their followers styles, so everyone can focus their energy on accomplishing goals.

3. Leaders need new tools to solve highly complex problems.

Many of the problems organizations face are emergent, and they may not have faced them before. Therefore, leaders must have the tools to address them. The most effective leaders balance inner knowing with strong analytics and collaboration. 

4. Leadership ethics are key. 

There are questions about leaders learning ethics versus gaining ethics as part of the process of maturing. Are ethics the guidelines people comply with? Is there a call for leaders to develop a strong inner compass that ensures they follow the spirit of ethics as the rules change? I believe it’s important for leaders to have a strong inner sense of both the impact you want to make on the world as well as the “guardrails” you use to accomplish that impact.

5. Leaders operate in an interconnected system and need to consider the broader impact they make.

Conference participants were clear about the importance of profit as the fuel for the business and that businesses are among the most powerful institutions across the planet. They are positioned to enact important changes that involve issues such as climate change, for example.

During the conference last year, there were many discussions on identifying leadership values. This year, speakers reminded us of the mandate for leaders to live their values and pay attention to how their actions impact their organizations, and by extension, the world.

6. Resilience remains a key concern.

It was acknowledged that everyone is now or will soon be impacted by some level of change to their organization, their climate, their community and their government. These changes require that we deliberately tend to the resilience (ability to absorb change and remain highly functional) of our people, our organizations, our communities and our governments. It is important to ensure these have the capacity to metabolize change without going into crisis mode.

7. Learning to harness the power of women and a diverse workforce is critical to addressing the upcoming talent gap.

Even with artificial intelligence and other forms of workforce augmentation, participants projected a huge talent shortage now through 2030 and beyond. The size of this change is expected to grow from 2020 to 2030.

Companies need to leverage the best talent to thrive. It will be important for companies to find ways to identify the right people and create a work environment that fosters attraction and retention and expands the old norms that caused talented people who wanted to work but not within restricted bounds to leave. 

As leaders in this era of turbulence, if we want to create a more prosperous and peaceful world, we need to look at new ways of leading and of identifying and developing leaders of the future. This is a call to action to revisit what you are doing now and how you can evolve your own approaches that enhance your ability to lead from a stance of authenticity.

Are you learning from thought leaders, academics and practitioners? Each holds a piece of the complex solution we all need to thrive in the short and long term.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author: Maureen Metcalf, CEO of the Innovative Leadership Institute, a renowned executive advisor, author, speaker, coach and consultant.

 

The New Battleground for Business: The Customer Experience

This post is written by guest blogger, Nick Glimsdahl and is the companion to an interview on the Voice America show, Innovative Leaders Driving Thriving Organizations focusing on Conscious Capitalism with Mark Kovacevich focusing on Conscious Capitalism as a business accelerator.

The great entrepreneur, Vanilla Ice, once said, “Stop, collaborate, and listen”. In today’s business environment, that sage advice can elaborate to: stop and evaluate your current state, collaborate with experts, and listen to your customers.

Business leaders who champion customer-centric business models have stopped, collaborated and listened. And, in today’s digital age, being customer-centric requires a business model to effectively take advantage of current technologies to meet customer expectations.

Warren Buffett said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” Hence, a company’s business model should first and foremost orbit around the customer, specifically their customer experience (CX), addressing:

  • The customer needs and wants
  • The current state of the customer experience
  • How the customer’s journey can improve

What is Customer Experience and why does it matter?

The customer experience is the new battleground for brand loyalty and a true differentiating factor for companies. It can be defined as the customer’s perception of an organization – often gained through contact center interactions – and how seamless or frustrating that interaction is. Shep Hyken, a customer service expert, author, and speaker said it this way, “A brand is defined by the customer’s experience. The experience is delivered by the employees.”

Beyond perception, CX is about delivering an expected outcome, and while the customer experience looks different for each company, common themes are:

  • Response time
  • Overall customer satisfaction
  • Ability to obtain sought out information effortlessly

A customer experience-centric model considers more than just key customer-company touchpoints; instead, the model considers the entire Omni-channel journey from the customer’s perspective.

There are three ways to measure and improve your customer’s experience:

  • Net Promoter Score (NPS)
    • NPS® measures customer experience and predicts business growth. (i.e. 0-10 scale on how likely customers would recommend a business to a friend).
  • Customer Satisfaction (CSAT)
    • CSAT measures how products and services meet or surpass customer expectations. A CSAT score is the sum of respondents answering between “Satisfied” and “Very Satisfied”.
  • Customer Effort Score (CES)
    • CES, measures customer service satisfaction with one single questions. (i.e. The company made it easy to handle an issue).

Mature CX organizations monitor and understand the voice of the customer through these metrics.

Why should business leaders get behind the CX movement?

Forrester research found 71% of business and technology decision makers say that improving Customer Experience is a high priority in the next 12 months. But why? Henry Ford, Founder of Ford Motors, explained it well: “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”

Brand loyalty is not what it was 20-30 years ago. A customer’s experience positively correlates to brand loyalty, and it is much more important because of the ease of switching service providers or ordering a product from Amazon. According to the Temkin Group, 86% of those who received excellent Customer Experience were likely to repurchase from that company, compared to only 13% of those who had a very poor Customer Experience.

The trend of the increasing purchasing ease will continue as will customer-first business models delivering effortless experiences. The remaining question is what businesses will stop and evaluate their current states, collaborate with experts, and listen to their customers?

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author

Nick Glimsdahl is the Client Enablement Director for VDS. VDS creates effortless interactions. It helps improve the way enterprising businesses deliver customer experiences. With a 30-year history of delivering results, its success in creating effortless interactions is unmatched. As a client enablement lead, Nick brings his clients the right communications solution: contact centers through (Genesys / Five9), business collaboration (Microsoft Skype) for Business, or enterprise telephony solutions so you can deliver the best customer experience.

 

Leadership Lessons from Star Wars

You don’t need to be a Star Wars devotee to recognize the franchise’s most iconic characters and moments. They’re so well-known that they became memes long before the internet was a thing. Talk about staying power!

While intergalactic adventures might not be for everyone, the themes and messages that creator and director George Lucas instilled in every leap to hyperdrive are. They’re particularly important for leaders of all stripes to take to heart, even if they’re more Team Trekkie than gaga over one Leia Organa.

Ready to soak up some knowledge straight from the stars? Read on for our favorite leadership lessons from Star Wars.

Know When to Ask for Help

One of the hallmarks of a great leader isn’t that they have all the answers; it’s that they know what they don’t know and they’re not afraid to ask for help. Case in point: Leia, princess of Alderaan and general in the Resistance.

Our introduction to Leia as a character is through her holographic SOS call to Jedi Master Obi-Wan Kenobi. While she seems like a damsel in distress, that illusion is quickly destroyed. Instead, Leia is revealed to be a fierce leader who can and does join the fight. Still, she knows she won’t win without assistance—and neither will you. Go ahead, raise your hand and make the ask, already!

Put Your Plans into Action – Remember, Real Leadership is More Experimentation than Certainty

The most effective Leaders know that whatever can go wrong, will go wrong. Sound familiar? It’s Murphy’s Law, and 99 percent of the time, it’s right on the money. Just because you’re worried about your next great idea taking a nosedive, though, it doesn’t mean you should stay in perpetual planning mode. At some point, you need to leap. You need to do.

When leaders take the on the “mindset of a scientist” they don’t expect to be right. They will be directionally correct and take action that is scaled appropriately for an experiment or proof of concept before they take big action that could increase the organizational risk profile.

Leadership is about the right balance between thinking, preparing and. This iconic Yoda moment says it all: Do or do not. There is no try.

A leader doesn’t pussyfoot around an issue. Leaders minimize risk—that’s where the preparation comes in. When they’re reasonably sure they have a handle on a situation (good at developing experiments), they go for it, knowing that the results won’t be perfect. There will be course corrections. There will be mistakes. There will be starts and stops and learning along the way. But if you don’t start—if you don’t push that big red button—you’re never going to move forward. And, as a leader, that’s your job.

Trust Your Instincts and Verify

Our instincts have evolved over 200,000 years to become highly accurate sensors for risky situations. That gut instinct we talk about is valuable because it tells you instantly when something is a no-go and when you should proceed with caution. Whether you live in the Star Wars universe or your feet are firmly planted on planet Earth, this sort of heads-up system is essential to making good choices for the future.

Of the original trio of Star Wars characters, Luke is the most emotional. He’s the most in touch with his feelings and his instincts, which makes sense, given his natural talent for channeling the Force. And, goodness knows, he needs it! From the moment Luke Skywalker encounters R2D2 and C3PO, his life is a wild ride packed with death traps, rescue missions, and daredevil stunts. He relies on his instincts the way any leader or future leader should: to let him know when he should proceed and to decide if he needs more preparation. The best leaders balance the ability to trust their instincts with a highly developed ability to analyze situations and get input from others. Luke looked to Yoda and others as he honed this ability. By balancing inner wisdom (the force) with strong reliance on data and trusted others who will see your blind spots, you will be well prepared to act and learn.

Give Prompt Feedback

Saving up all your dos and don’ts for an end-of-year review isn’t an effective management strategy. To get the most out of your team, you should offer in-the-moment feedback when it’s most useful—and when they can apply your corrections and make changes on the fly. Sitting on your complaints and stewing over pet peeves isn’t good for anyone, and it won’t result in a top-notch project.

Feedback can and should take the form of learning from your action/experiments in the form of “after action analysis” for the team and project. It should also include personal learning – what was each individual’s role in the success and contribution to the short falls? Having the courage as a leader and as a participant to build on strengths and correct mistakes and short falls is necessary. This also assumes you as the leader have created a culture where mistakes are the fuel of learning not torture. Think of the many hours Jedi’s trained with Yoda. With each success and each failure, they took the feedback as an opportunity to build skills. If Yoda was not brutally honest, the Jedi would die in battle. Withholding honest feedback reflects weakness in the leader. Yes, it is hard and required to create a world class organization.

To be clear: Do not Force-choke or otherwise torture, assault, or threaten your employees. Whether you have thousands of followers awaiting your command or not, it’s better to lead by respect rather than fear like Darth Vader. Still, we appreciate that he … ahem … nips problems in the bud instead of lets them fester.

Always Look for Silver Linings – Positivity is Contagious

Cynicism and snark might be popular, but they won’t do you any good when you’re leading a group of people. Hope inspires. Optimism motivates. Purpose inspires. Results inspire. Opportunities for growth inspire.

You don’t have to go around like a modern-day Pollyanna but do try to keep one eye on the good in every situation, even while you take stock of the bad. As we build a culture of action and experimentation, each action will have successes and failures. It is the leader and the organization that can honestly learn and grow that will win. This is only possible by finding the success along with the course correction. Everyone’s favorite bad boy does it, so can you!

It always seems a little incongruous that someone so rough-around-the-edges and practical as Han is also so positive when the Rebels, and, later, the Resistance, are fighting a seemingly unwinnable war against the Dark Side. The hope he has is what keeps him pushing forward, and that’s something we could all do with a little more of.

At the end of every Star Wars movie, the prevailing lesson is that a win doesn’t come straight from the top. While leadership is essential, it’s a team exercise—and that’s a lesson George Lucas and his cast of characters never let us forget.

As you apply these Star Wars leadership lessons to real-world situations, we have one more tidbit to share: May the Force be with you.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Leadership Trends to Watch for 2019 and Beyond

With 2018 coming to a close, many of us are looking to 2019 and beyond. This article was originally published on Forbes.com in August 2018 summarizing the trends that emerged from the last 100 interviews conducted on Voice America Radio, Innovative Leaders Driving Thriving Organizations interview series.  It is the companion to an interview between Christopher Washington, PhD and Maureen Metcalf Top Leadership Trends in 2018 and beyond.

I host a weekly radio show that helps leaders update how they lead. The interviews are with key business leaders, global leaders, thought leaders, authors and academics. Each year, I publish the main themes we discuss on the show as well as in my consulting work with senior executives around the world.

I have now completed more than 150 interviews, and volatility was a recurring theme. This article is a synthesis of what we can take away as key factors for leaders and executives to focus on for the next four years.

1. Leaders must pay attention to trends and predictions.

As the rate of change accelerates, if you take a “wait and see” stance, you will be caught unprepared. The intersection of volatility, changes in technology and global interconnection means there are threats and opportunities on all fronts and a large pool of organizations poised to leverage both. Speed continues to matter.

2. Leaders and their organizations are becoming agiler.

A McKinsey survey of more than 2,500 organizations of different sizes, specialties and regions reported that “37 percent of respondents said their organizations are carrying out company-wide agile transformations, and another 4 percent said their companies have fully implemented such transformations. The shift is driven by proof that small, multidisciplinary teams of agile organizations can respond swiftly and promptly to rapidly changing market opportunities and customer demands.”

As leaders, it’s important to adopt a nimble mindset and culture. Being nimble means paying attention to trends and identifying small “experiments” you can run to keep up with or even ahead of the changes happening around you. Once you are clear about what will work for you and how it will work, pilot that change. Truly agile companies are always experimenting.

3. Organizations and their people must accelerate their pace of learning.

With an increase in agility, people and organizations will need to accelerate learning. In 1978, Harvard Business School Professor Emeritus Chris Argyris wrote Organizational Learning: A Theory of Action Perspective. This work continues to evolve and increase in importance, as learning provides a competitive advantage.

Take, for example, how organizations are automating more work. Employees who continue to learn and update their skills will be able to find new roles, while others who are not continually learning will be left unemployed or underemployed as their roles diminish.

4. Age range in the workforce will continue to expand.

As life expectancy continues to increase, many people will want to and need to work longer. Organizations will need to find ways to attract and engage older workers. They will also need to address the dynamics created when multiple generations of employees are working together on the same team.

With the decrease of age-based seniority, leadership will be taken by the best person for the role and will likely shift frequently in an agile environment. Organizations need to be creative in promoting engagement and teamwork across multiple generations.

5. Leaders need to identify and build talent at an increasing rate.

As technology evolves and organizations change more quickly, employees need to learn faster, and organizations need to identify workers to fill changing talent needs. Some of these needs will fall in the technology space, but not all.

We referenced older employees remaining in the workforce and returning. We also need to find ways to engage talent who have been previously overlooked. This could mean people leaving incarceration, people with disabilities who would, in fact, be great fits for certain roles, or adults who work from home because they are caregivers to their children or parents, to name a few.

6. Employee engagement will continue to be important in volatile times.

The importance of human interaction will continue to increase even as more of the workforce is working remotely – many rarely, if ever, meeting their colleagues. Leaders and organizations need to focus on soft skills such as emotional intelligence that have a strong impact on engagement and the effort employees put into communicating.

7. Communities must come together to solve quality-of-life and economic issues.

With the level of change, segments of the economy can easily be excluded from the workforce. The gap between economic haves (those with education, access and resources) and have-nots can increase, and the cost can be significant for the individuals, families and businesses impacted by a worker shortage.

Successful regions create organizations to tackle these challenges. This means organizations that traditionally compete for resources and clients also need to work together to solve challenges that impact them.

8. Effective leaders are conscious of their impact across a broad range of factors and stakeholders.

As we talk about conscious capitalism, the main idea is that “conscious” organizations tend to the health of a broad range of stakeholders. It becomes increasingly important to pay attention to the needs of competing stakeholders and balance these demands. Conscious capitalism is one mechanism that helps leaders explore the broader range of stakeholders and understand their drivers.

Business is getting more complicated and requires leaders to continually update their skills as well as their mindset and focus. This article summarizes some of my key learnings.

As a leader, are you seeing similar trends? What’s missing? What are you doing to prepare yourself and your organization to succeed during the next four years?

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Maureen Metcalf, CEO of Metcalf & Associates is a renowned executive advisor, author, speaker, coach and consultant.

Team Effectiveness, Brexit and Theresa May

This blog is a guest post by Simon Mac Rory as a companion to the November, 27 Voice America interview where he talks about his latest book, Wake-up and Smell the Coffee: An Imperative for Teams.

While writing my recent book “Wake up and smell the coffee – the imperative of teams” all around me was the Brexit discussion. I could not pick up a news feed and not see something on the negotiations in terms of the UK position, the EU position and the Irish question. I must admit, despite a keen interest in the outcome, both as business person and an EU/Irish national living in the UK, I remain in a confused state as to what is happening. I cannot make head nor tail of the UK position!

Observing the UK Brexit team and the confused narrative that emerges, I got to wondering how effective are they as a team? Do they have the capability for success? Brexit is such a critical issue for the UK overall and can even be viewed as the greatest existential threat to the UK since World War II, if the negotiations are not a success.

To be effective there are a number of critical issues that teams need to address. If they can improve on these through their own efforts, they can drive their overall effectiveness substantially. I define team effectiveness as – “The ability of a work team to be successful and produce the intended results. For the team, success is achieving the results, but effectiveness is about capability for success.”

I have attempted to map the Brexit team to the factors and criteria for an effective team. These are my views and generated as a distant observer (as I can only be). What do others think – does Theresa May and her Brexit team have the capabilities for success? The model I use is displayed below and is comprised of six factors. Each factor in turn contains two criteria that impact team effectiveness. In the table that follows I have given a brief definition of each criteria and my opinion of the Brexit team in relation to same.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the Author

Simon Mac Rory is a specialist in team development. He works with senior staff leaders to help them discover that edge to becoming a truly high performing team. Over his 30-year career he has worked globally with a blue-chip client base in both the private and public sectors.

He founded The ODD Company in 2011 to deliver TDP (a cloud-based team development tool and methodology) to the international markets. Simon
operates the business from London with a Dublin-based development and support office.

Simon received a doctoral degree for his work on the application of generic frameworks in organizational development and is a Visiting Research Fellow at Nottingham Business School.

Follow Simon on Twitter @SimomMacRory

The Difference Between Entitlement and Awareness

This post is written by guest Eric Termuende as a companion to his interview, Changing the Way We Think About Work on the Voice America Radio Show, “Innovative Leaders Driving Thriving Organizations” on July 3, 2018.

We’ve all heard the stereotypes around the Millennial generation. They’re narcissistic, job-hop, aren’t loyal, and most of all, entitled. They think they deserve more than they work for, and have unrealistic expectations. Right? Isn’t that what we’re lead to believe when we talk about a generation that populates such a large portion of the workplace? It seems like it, but doesn’t necessarily have to.

The Millennial demographic, as big as it is, is brought up in a technological world that didn’t exist for the generation the preceded it. This generation has better access to internet, cell phones, social media, and information that simply wasn’t nearly as accessible as it was 15-20 years ago. Job postings aren’t posted on a cork board and the resumé is only a small portion of what educating a potential employer looks like.

This means that the expectations are bigger because this next generation knows what can, and is being done.

Let’s take fairly recent news that came out of Sweden, for example. In Sweden, there is talk about moving to a 6 hour work day. Now, as someone in Canada who may not like their job, there are two options. The first is to apply for a job in Sweden with the hopes that the application will be accepted and I can work only six hours a day. The second is that I could ask my employer or government why it is that Sweden is the only country that is doing this, and why we can’t look at a similar practice here in our hometown.

Another example would be around office aesthetics. One office may have a beautiful open concept style and another may be stuck in the ‘70’s with cubicles that limit communication and interaction between employees. Because of the hyper-connected world we live in, information about these great places to work is spreading faster than it ever has before. As a result, people are asking ‘why not me too?’.

No, things haven’t changed around what people need to do to progress another step in the organization, or to work in a more efficient manner by changing the structure and aesthetics of the office, but the way we talk about it might. People need to know that the grass will always be greener, the story is always bigger than the one that is being told, and that there are always exceptions. It is too easy for a story to be posted and go viral, only to be the flavor of the hour and forgotten about shortly after, while still having impact on the people in the office and what they are aware could be taking place.

The world of work is ever changing and the ways we work and the environments we work in are changing just as quickly. Telling stories of the newest office space are nice, but rarely do they paint a full picture of what the office culture is, or what it is like to work there. The next generation is right to ask about the opportunity to advance the workplace they are in, but shouldn’t have expectations to do so. There needs to be open communication within the office from the top-down and from the bottom-up to ensure that the environment created is one the provides the tools necessary and the environment that allows people to naturally do the best work they possible can. This awareness and hyper connectivity, paired with curiosity and desire to change, adapt, and grow, shouldn’t be confused with entitlement, which is a completely different topic.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

About the author

Eric Termuende is on a mission to change the way we talk about work and get fulfillment from it. A bestselling author, speaker, and entrepreneur, Eric is co-founder of NoW Innovations, and Lead Content Strategist for True Calling Canada., Eric has been featured in Forbes, Inc., Thrive Global, the Huffington Post and many others. In 2015, Eric was recognized as a Top 100 Emerging Innovators under 35 globally by American Express. Eric sat as Community Integration Chair for Global Shapers Calgary, a community that functions under the World Economic Forum. He is a former Canadian G20 YEA Delegate, representing Canada in Sydney in 2014. Eric is currently signed by the National Speakers Bureau and travels the world talking about the future of work and multiple generations in the workplace. In 2016, Eric spoke at TEDxBCIT in Vancouver giving his presentation entitled ‘Bigger than Work.’ Eric has worked and spoken with clients across the world. His new book, Rethink Work is now available on Amazon.

Who is really in Control: Neuroscience and Reimagining Leadership

This blog is a guest post from Gary Weber, Author of Happiness Beyond Thought: Brain’s Software. It is the companion to the interview between Maureen Metcalf and Gary Weber on Voice America Radio, Innovative Leaders Driving Thriving Organizations, Who is really in Control: Neuroscience and Reimagining Leadership that aired July 10, 2018.

Recent blogposts “Can we survive w/our outdated OS and buggy programs?…” and “Aleppo, Trump, Berlin, Orlandos, Nice…what can you do?“, discussed the evolving global dystopian situation, largely due to our 75,000 yr old ego/I Operating System (OS) and its programs that developed in very different times. 

New information will help us “right size” the weighting assigned to the “I”, and understand confirmation bias from an experiential and scientific standpoint.


What is our “conscious” I’s OS’s operating capability vis-a-vis the brain’s “off-line” processor?

The focus of this work is on deconstructing or at least de-energizing the “ego/I-based OS”.  Wouldn’t the world be a better place if we could take a global ego/I dimmer switch, and dial them down about 30%?


In looking at different ways to illustrate the problems with the ego/I-based OS, a useful metaphor is that of an elephant and a rider. 

The “rider” is the ego/I, and our “conscious” processor that generates the problematic, self-referential internal narrative (SRIN) “blah, blah” about everything and nothing.

The “elephant” is the massively-interconnected, “off line” brain of 800 billion neurons which does all of the “heavy lifting” and most of everything else.

Some powerful comparisons have emerged from neuroscience to define the capabilities of the “rider” and the “elephant”. 

The “rider” can handle 7 +/- 2 pieces of data at a time and solve one problem at a time.  Its processor runs at 40 to 60 bits/second.

The “elephant” has something like 100 trillionsynaptic interconnections (latest research) for handling and storing information and operates at about 25,000,000 bits/second, depending on applications and assumptions.

The total computing power of the brain is determined by how many discrete areas are operating at the same time.   

Obviously, seeing, hearing, smelling, tasting, and touching can go on with talking, texting (not so much), walking, driving, digesting food, breathing and pumping of blood, hauling away waste and sending energy-bearing glucose and oxygen to working areas, problem solving,etc. 

Comparing the speed of silicon switching in computers (lightning fast) to our brain’s synaptic switching speed (not so fast), and how much information is stored in the computer’s silicon (none) compared to the information stored in existing synaptic networks (a lot) is complex. Estimates for this parallel processing put the entire brain’s capacity as high as 320 Gigabits (billion bits)/second for the entire brain, > 99.9999+ % of which we are, thankfully, unable to perceive.

There is also a great difference in how parallel processing “assignments” are done in computers vs how the brain likely does it. 

However, the bottom line, for our purposes, is that the “rider” is Uber-microscopic, (get it, “Uber” and “rider”?) both in size and capability, compared to the “elephant” is roughly 500,000 to 1. 

Why do we listen to it?  It’s just a confused press-secretary, disconnected CEO, apologist, critic, etc. contributing little beyond endless “blah, blah”, like many “talking heads” debating a tweet.

As Wei Wu Wei says:

             “Why are you so unhappy?

              Because ninety-nine percent of what you think,

              And everything you do,

              Is for your self,

             And there isn’t one.”


Confirmation bias – What it feels like  

Confirmation bias is simply the tendency to search for, interpret, favor and recall information in a way that confirms one’s pre-existing beliefs.  Rather than theorize about it, it is important to get a sense of just how strong our bias is.  It is how “fake news” works, as no matter how bizarre or false the story is, we will select the parts that confirm how we already feel.

Reading this, how does this make you feel?   Take a minute or two and just get in touch with how/what you feel about the first President of the United States having wooden teeth…good, bad or indifferent.
This exercise is about George Washington, the first President of the United States, who had wooden teeth, as he lost most of his teeth in his twenties.

Write down a few descriptive words about it.

OK, what do you feel if i tell you that it isn’t true

Write/type a few descriptive words. 


A 2016 fMRI study published in Nature, a top-tier journal, “Neural correlates of maintaining one’s political beliefs in the face of counter evidence”, showed politically-active participants some contradictory and irrational statements by their candidate. Scientists 
@ the National Museum of Dentistry found that George Washington’s wooden teeth were replaced with gold, lead, hippopotamus or elephant ivory, horse and donkey teeth.  Another source included cow teeth, and silver and copper alloys.

Take a minute or two. 

Now how do you feel about George Washington?

Write/type a few descriptive words.


Finally, it was revealed from third and fourth sources that George Washington also had many teeth in his dentures from the slaves on his plantation.

Take a minute. 

Now how do you feel about George Washington? 

Write down some descriptive words.

These stories are all true, but did you see how different your feelings were toward George Washington as the different scenarios were considered?

This confirmation bias exercise is from a “the Oatmeal” cartoon which also uses Napoleon, Thomas Crapper, house flies, Jesus, and Roe v Wade, etc. and is strongly recommended.  The link came from Saima Yousuf.

Confirmation bias – research


The scanner showed that to create separation from the information, the Default Mode Network was activated  to create isolation from the external world and increase internal focus. To actively reduce the emotional conflict, the emotional center, the amygdala, was deactivated.

Other studies have found similar problems with shifting any beliefs that are “directly challenged, especially when these beliefs are central to their identity.  In some cases, exposure to counter-evidence may even increase a person’s confidence that his or her cherished beliefs are true.”  (many references).  

A new Harvard study pointed out just how strong the major media bias in the US and Europe is against the world’s most famous tweeter, reflecting their own confirmation bias. 

Confirmation bias is a real world problem, particularly in an era of  “fake news” and social media with little/no source credentialing, validation or “fact checking”.  IME, this is acute in spiritual/religious arenas.

As the authors point out “the inability to change another person’s mind through evidence and argument, or to have one’s own mind changed in turn, stands out as a problem of great societal importance”.

To become a more innovative leader, please consider our online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching to our online innovative leadership program. We also offer several workshops to help you build these skills and system to create a regenerative, inclusive and thriving organization that will have a positive impact in the world.

Author bio:

Gary is a Subject/collaborator in neuroscience studies at Yale, Institute Of Noetic Sciences, Baumann Institute, Center for Study of Non-Symbolic Consciousness, Johns Hopkins, Penn State.

From 2000 – 2004 he was Associate VP of research for Penn State responsible for all technology transfer operations of University including angel investing, venture capital, licensing, patenting and start-up support. Responsible for external industrial R&D contracts and interfaces with the University.

In the late 90’s Gary was SVP Science and Technology for PPG responsible for all corporate R&D w/four research laboratories, approx. 1000 engineers, scientists and technical folk, and $260MM budget. Member of Executive Committee.  Since then he has been researching and writing about happiness beyond thought. He is applying his extensive research skills to helping leaders.

Balancing Competing Perspectives: Some Challenges Require Solutions and Others Balance

This guest post is an excerpt from Dr. Barry Johnson’s book Polarity Management: Identifying and Managing Unsolvable Problems Polarity Management. It is the companion to the Voice America Interview Leveraging Polarities in Complex and Turbulent Times.

I have some bad new and some good news.  The bad news is that there are a large number of unsolvable problems in your life, both at work and at home.  I’m not talking about difficulties you could solve if you had more money, time, or other resources.  I’m talking about difficulties that are inherently unsolvable-ones you cannot solve with resources.

The good news is that you can stop trying to solve them.  Instead, you can improve your skills in identifying unsolvable problems and managing them well.  That is what this book is all about.

Current trends are Polarities to Manage

Many of the current trends in business and industry are polarities to manage, not problems to solve.  These trends are often described as movement from one way of thinking or acting to another.  For example, it is currently popular to move

  • From neglecting the customer to focusing on the customer;
  • From individual to team;
  • From competition to collaboration;
  • From centralization to decentralization;
  • From a lack of quality consciousness to high quality consciousness;
  • From rigid structures to flexible arrangements;
  • From autocratic management to participatory management.

These trends are making a contribution to increased effectiveness and are important for organizational survival.  Seeing these movement as “problems to solve” radically undermines our ability to implement them.  We define the problem as what we are going from and the solutions as what we are going to.  For example, “We need to move from the problem of centralization to the solution, which is decentralization.”

Polarity Management

I suggest that each of these trends is better understood as a polarity to manage.  As such, Polarity Management principles can be very helpful.  Our problem-solving skills and the whole problem-solving paradigm, while extremely useful with solvable problems, can get in the way when we have a polarity to manage.

A different paradigm, Polarity Management skills are a helpful complement to your problem-solving skills.  You have been managing polarities all your life, some with more success than others.  This book will enhance your ability to manage polarities, for those situations that call for it by offering a model and a set of principles as an alternative to problem solving.

Polarities to manage are sets of opposites that can’t function well independently.  Because the two sides of a polarity are interdependent, you cannot choose one as a “solution” and neglect the other. The objective of the Polarity Management perspective is to get the best of both opposites while avoiding the limits of each.

For example, we constantly send managers off to “charm school” because they are too rigid (problem), and we want them to be more flexible (solution).  The reason why managers often resist such training is that there is something they value about what is being called “rigid”.  They value clarity.  Furthermore, there is something they are afraid of in this push toward “flexibility.”  They are afraid of “ambiguity”.  Those who resist know that flexibility alone is not a solution.  A leader needs to be clear and flexible.  This is a polarity to manage, not a problem to solve.  The issues become “How do you bring adequate clarity to a situation without being rigid?” and “How do you bring adequate flexibility to the same situation without being ambiguous?”

This becomes relevant only after letting go of the problem-solving paradigm where the problem is a rigid manager and the solution is to get the manager to become more flexible.  The Polarity Management perspective involves seeing a more complete picture of the situation and respecting the wisdom of those who are resisting our “solutions.”

Polarity Management Skills Will Make You a More Effective Leader

Polarity Management skills will make you a more effective leader and manager by:

  1. Increasing your ability to distinguish between problems you can solve and those you cannot; and
  2. Increasing your ability to manage those unsolvable problems that I call workplace dilemmas or polarities

You will be more effective for the following reasons:

  1. You will save time and energy by not trying to solve those difficulties that are unsolvable.
  2. You will have a better understanding of resistance to organizational changes you want to make.
  3. You will be more effective in negotiating with those opposing your changes.
  4. You will be more effective in negotiating with those who are proposing changes you do not want.
  5. You will be more effective as a third-party mediator. This is especially true in conflicts where two groups are stuck in a polarity – they are treating the polarity as if it is a problem to solve.
  6. You will be able to anticipate and minimize problems that occur when workplace dilemmas, or polarities, are not managed well.
  7. Your decision making will improve. This is especially true with decisions where you must choose both sides of a set of apparent opposites.

Enough of list making.  Please check out the interview with Barry giving more in-depth information about polarities and examples of how they can be used.

As a reader of this blog and listener to the interviews, please consider enrolling in one of the innovative leadership online leader development program. For additional tools, we recommend taking leadership assessments, using the Innovative Leadership Fieldbook and Innovative Leaders Guide to Transforming Organizations, and adding coaching. We also offer several workshops to help you build these skills.

About the author

In 1975, Dr. Barry Johnson created the first Polarity Map® and set of principles. Since then he has been learning, with clients, how to leverage polarities. Polarity Partnerships’ Mission is to enhance our quality of life on the planet by supplementing “OR Thinking” with “AND Thinking.” Barry has shared polarities with tens of thousands of individuals, senior leaders, executive teams. In 1992, he wrote Polarity Management®: Identifying and Managing Unsolvable Problems (HRD Press). His new book: AND, How to Leverage Polarity/Paradox/Dilemma is available for advanced reading as its being written. Go to www.polaritypartnerships.com for more information.